American Coradius, Int'l

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International. All issues are researched thoroughly with extra attention to the customer perspective.  Thank you for forwarding the correspondence from [redacted]. As a response to Ms....

[redacted]’s concerns, we immediately ceased all collection activity. A copy of her complaint was forwarded to our client[redacted], Inc. We have asked [redacted] to initiate a fraud investigation on Ms. [redacted]’s behalf.    If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted]@[redacted].**. Sincerely,  [redacted] Director, Corporate Compliance

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International. All issues are researched thoroughly with extra attention to the customer perspective. Thank you for forwarding the correspondence from [redacted]. Ms. [redacted] has also sent us a...

communication directly, expressing her same concerns. We appreciate her frustration with being contacted about an account that has been settled with ACI. We have forwarded her concerns to [redacted]. The account was settled with ACI and we reported that information to our client. The account is no longer with us and we have no other option for assistance other than to advise Ms. [redacted] to contact [redacted]. If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted].**.Sincerely, [redacted] Director, Corporate Compliance                                   ...⇄ Customer has also sent us a separate e-mail. The account is settled with ACI. It is closed and returned. She will need to contact [redacted] as we do not own the account nor did we in the past. the account was places with us by [redacted], Inc.

ACI's response is attached. Ms. [redacted] had already spoken to us earlier today. We have documented the account and ceased all activity. We have notified our client of the concerns as well.

Mr. [redacted] has already notified ACI of his concerns via the [redacted] and a verbal complaint, all received this morning. We have placed his account on hold and are seeking additional information from our client that will assist us in clarifying the concerns he has documented. We will provide a formal...

response to Mr. [redacted] via the [redacted] portal. Please advise him we are looking into his situation should have a response to his complaints shortly.

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International. All issues are researched thoroughly with extra attention to the customer perspective.  Thank you for forwarding the correspondence from [redacted]. In response to Ms. [redacted]’s...

correspondence, we have documented the account as disputed and notified our client. As of January 30, 2015, ACI has ceased all communication. Should out client provide additional information that would assist Ms. [redacted] in identifying the account, we will forward it to her.   If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted].**. Sincerely,  [redacted] Director, Corporate Compliance

We have notified [redacted] of the disputed account. All our efforts have ceased in response to this notice. We apologize for any inconvenience as a result of our attempts to contact the consumer. Should any additional information become available, we will forward it to the Revdex.com.

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International. All issues are researched thoroughly with extra attention to the customer perspective. Thank you for forwarding the correspondence from [redacted]. We appreciate the concerns expressed...

by [redacted]. Please understand that in order to verify we have contacted the appropriate party we are required to specific non-public customer information. This process also allows identifying instances of mistaken information and on occasion, possible fraudulent transactions. In our only conversation with [redacted] on December 23, 2014, he was unwilling to validate information that would have evidenced we had contacted the correct party. Based on our conversation of December 23, we documented the account and ceased all activity. Upon receipt of his complaint from your office, we notified our client [redacted] Credit of [redacted]’s concerns. We apologize if we have contacted him in error and assure him we had a legitimate purpose for contacting him. We appreciate the opportunity to validate his information and communicate that information to [redacted] Credit, but will not be making any future attempts to proactively contact him based on his concerns. If you should require additional information or have any questions, please feel free to contact me at * or via email at * Sincerely, *Director, Corporate Compliance

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International. All issues are researched thoroughly with extra attention to the customer perspective. Thank you for forwarding the correspondence from [redacted]. A copy Ms. [redacted]’s complaint was...

forwarded to [redacted], Inc for their review. Additionally, we have ceased all activity on the account. We have been notified by [redacted], that the account was submitted for Fraud review and accepted as of this morning. We apologize for any inconvenience Ms. [redacted] may have received as a result of our contact. If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted].**. Sincerely, [redacted] Director, Corporate Compliance American

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International. All issues are researched thoroughly with extra attention to the customer perspective.  Thank you for forwarding the correspondence from [redacted]. As stated by Mr. [redacted],...

the account placed with us by [redacted] Credit is in dispute. In response to his dispute, we have ceased all activity. A copy of the complaint and this response has been forwarded to [redacted] Credit for their review.  Should additional information become available in regard to Mr. [redacted]’s concerns, we will advise accordingly. If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted].**. Sincerely,  
[redacted] Director, Corporate Compliance

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me.  However, I am waiting for this matter to be resolved. I was informed by an ACI rep to call them back in 2 weeks and get an update on this situation.
Regards,
[redacted]

Thank you for forwarding Ms. [redacted]' additional comments. Unfortunately her assessment of the issue is not correct.  The fact is, once a third party agency settles and account and it is recalled by the client, all future responsibility lies fully with the client.ACI does not report consumer credit information no the credit reporting bureaus. All reporting is the responsibility of the client. ACI does not own the account. It is owned by [redacted]. As we are a third party contracted company, we cannot "delegate" any responsibility to a client. If Ms. [redacted]'s account was assigned to collection agencies after it was closed and reported as settled, that would be an issue with [redacted] and not ACI. As suggested in our initial response, all future questions related to this account should be directed to [redacted]. ACI is not empowered to do anything further with this account. It is not in our office at this time. We apologize if Ms. [redacted] believes we are shirking our responsibility, but the reality is that ACI is not at fault. The account was settled, was reported as settled, the account was closed and returned as settled. We have affirmed the settlement on several occasions. If Ms. [redacted] has not contacted [redacted], we suggest she do so immediately. At this point, ACI cannot provide a more clear or detailed explanation of the matter and must consider it closed.