American Council for International Studies

Dear Mr. [redacted],I am sorry to hear you are upset with our process.  Although we had sent many communications to you via email I understand you did not receive them.  We do send a physical mail piece to each student to confirm the email address and passport names upon...

registration.   I am glad we were able to re-instate your son on to this trip and we did waive the reinstatement fee but due to the last minute reinstatement we were unable to get the same flight rate for your son.  I know it must have felt like more and more fees were necessary after you discovered that the name written on the registration form was incorrect as it is not the passport name of your son. Although we were just passing on the direct fees from the airline and was not at any profit to ACIS, we actually split the $500 airline fee with you and charged only the $250.  With all this in consideration we do not want you to feel you were unfairly treated and are willing to refund you the additional $250 for the airline "name change" fee.  This fee will be refunded next week.  I hope your son enjoys his trip and hope you feel this is a fair resolution.  Thank you,[redacted]

Dear Ms. [redacted],I apologize that your experience with Americas Team has not been a positive one.   The coach that you were traveling with decided not to travel.  And although we did offer you the same program on the same date with another group leader we have made the decision to...

refund you the remainder of your deposit.   You will be receiving the amount of $350 as that is all that was held by ACIS.  You will be receiving this refund within a few weeks.   I apologize for the delay in response but there were many people involved in the decision as per our terms and conditions a change of group leader is allowed.   Thank you,[redacted]

Dear Mr. [redacted],I apologize for the incorrect original response.  ACIS did provide the option of travelling on the same program on the same date to Australia.  I understand that the coach made a personal decision not to travel, however, he should have explained to you that the program was still running and that ACIS does have the right per our terms and conditions to change group leaders.  We had given you a special exception of a 100% voucher of all monies lost instead of a cancellation penalty.All this being said ACIS is willing to give you another special exception and refund your full payment.  You should be receiving the refund in the next few weeks. [redacted]

Hi,Please note this is the policy per the registration booklet.However, we do realize your request to cancel was within 24 hours of your registration.Upon further review, we will process a full refund back to the credit card used at registration.We apologize for your negative experience.ACIS truly...

believes that 'Travel Changes Lives".  We do hope you that can travel in the future.Sincerely,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]