American Council of the Blind of Ohio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The punch list items that were stated were in the works of being completed, were never done I brought these concerns to their attention and months went by without hearing anything directly from the company as to their resolution I also found out that several items were not permitted correctly and were never completed or inspected correctly either One of these was electrical which is a huge safety issue When I brought these to the attention of service master, I was blamed for it not being permitted correctly and service master did not accept any responsibility for their contractor I had to work directly with the sub-contractors to get the work completed Service master never offered to have their company facilitate the work, nor did they provide any follow up that it was completed accurately I had to work directly with the city inspector to figure out what needed to be completed and push to get the timeline done This matter was never resolved on the end of service master.
Regards,
Lynde ***

In response to Ms. [redacted]'s ([redacted]) complaint, we have been working with her directly since she brought the issues to our attention on February 2nd.  We believe there were deficiencies in communication  by the Project Manager at the time Ms. [redacted]'s work was done in...

2012/2013.  That PM is no longer with our company and we deeply regret the experience she had. 
Unfortunately, when she "fired" us, we were already at punchlist phase on the project and were unaware the items weren't completed.  We provided a credit of the remaining portion of the bill at the time. However, that doesn't excuse the poor service she received. 
Upon learning of the items needing completion, we contacted the inspector. Working through our electrician and carpentry subcontractors, we understand the electrical and permit issues have been resolved.