[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:American Cowboy roofing keeps stating that Home Inspectors do not get on the roof Yet they had been out to my house including their owner on at least different occasions and been on the roof for the inspection in of those cases and clearly knew the height of my roof In one of their other responses they claim that when using a 60-foot ladder they require people, yet the first two times they did work on my roof, they only sent person.Also, they state “As to get the report faster [redacted] ' inspection results were phone called from the Manassas location to the Reston locationAt that time the inspector had not verbally informed the office that he was unable get on the roof when he called in the inspection over the phone.” Which is wrong or means they are incompetent as the inspector arrived on Aug 2nd, at 12:44pm, yet I didn’t receive an email from ACR until August 3rd at 2pm So, they had over hours to communicate with the different locations ACR also stated an inspection report was provided to myself, though all I received from them was estimates, for a complete roof replacement and for a bunch of random repairs Now according to the roofer who was recently out to do work for me, my roof was in good condition and has a good years left on it, so based off this information both a full roof replacement or a $“repair” bill would have been a waste of money in my caseAlso, I don’t see what my current [redacted] ratings have anything to do with ACR Each company had their own issues with the work done but only ACR actually lied to me As for an apology, I received emails with apologies and that was it The only time I spoke to ACR on the phone is after I sent them the video showing that the roofer never actually went on the roof and I was told they were looking into it That was the only phone conversation I ever had with anyone at their company and I’m willing to prove that with phone logs.I don’t like when companies lie to me, especially one I trusted and had a good experience with in the past This whole situation could have been avoided if there was better communication between your company as well as contacting your customer by phone with an apology rather than sending an email Regards, [redacted]
American Cowboy Roofing installed a partial roof replacement on 4/20/ When Bill B***, our General Contractor, went to look at the roof prior to us installing the partial roof replacement, [redacted] was working on the chimneyBill told him not to cement the faux stone to the chimney until we finished installing the roof so we could properly add the metal flashing to the chimney The flashing should have been placed behind the stone masonry wallOn 4/20/when we arrived to install the roof, [redacted] had the chimney completed with the faux stone already cemented and no flashing was presentThis should have been the responsibility of the masonry contractor [redacted] said to install the new roof and stated it would be OK since the cement he personally used would solve any possible issues The existing issue is: when the chimney was built, the faux stone was put on the chimney before the metal flashing could be installed properly The water is now penetrating the masonry We would like to have sealed the chimney to at least determine if this was the issue To attempt to stop any possible future leaking issues, due to the situation with the chimney at the time of the partial roof replacement, my crews flashed the chimney as best as possible, as well as placed a cricket at the chimney to help divert the water away We offered to seal the chimney with a commercial masonry clear coat sealant at the time of the roof replacement, however, [redacted] said he would have his masonry company do itThis was never done We were contacted about a leak on 10/28/ At that time Bill B***, my General Contractor, once again highly suggested the chimney masonry be sealed Bill B [redacted] (years roofing experience) and my Jr Roof Technician (years experience) looked at the roof where the leak is originating fromThe chimney was never sealed and appears to be the origination of the leak We offered to seal the chimney, however, [redacted] said no He does not believe this is the issue In an effort to keep good customer service relations, even though we are not responsible for the chimney issue, we offered to pay Lance $to have his Masonry Contractor seal the chimneyHe also said no [redacted] began using foul language and said “I do not want your dumb ____ ____ ___ contractors back on my property.” [redacted] did call another roofing company to look at the work we performed We were told by that company, due to the chimney circumstances, the work we performed was performed in a good quality workmanship mannerWe are open to meet with a Prince William Building inspector to inspect the roof and the chimney to determine what a County Building inspector feels the issue may be
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:American Cowboy roofing keeps stating that Home Inspectors do not get on the roof Yet they had been out to my house including their owner on at least different occasions and been on the roof for the inspection in of those cases and clearly knew the height of my roof In one of their other responses they claim that when using a 60-foot ladder they require people, yet the first two times they did work on my roof, they only sent person.Also, they state “As to get the report faster [redacted] ' inspection results were phone called from the Manassas location to the Reston locationAt that time the inspector had not verbally informed the office that he was unable get on the roof when he called in the inspection over the phone.” Which is wrong or means they are incompetent as the inspector arrived on Aug 2nd, at 12:44pm, yet I didn’t receive an email from ACR until August 3rd at 2pm So, they had over hours to communicate with the different locations ACR also stated an inspection report was provided to myself, though all I received from them was estimates, for a complete roof replacement and for a bunch of random repairs Now according to the roofer who was recently out to do work for me, my roof was in good condition and has a good years left on it, so based off this information both a full roof replacement or a $“repair” bill would have been a waste of money in my caseAlso, I don’t see what my current [redacted] ratings have anything to do with ACR Each company had their own issues with the work done but only ACR actually lied to me As for an apology, I received emails with apologies and that was it The only time I spoke to ACR on the phone is after I sent them the video showing that the roofer never actually went on the roof and I was told they were looking into it That was the only phone conversation I ever had with anyone at their company and I’m willing to prove that with phone logs.I don’t like when companies lie to me, especially one I trusted and had a good experience with in the past This whole situation could have been avoided if there was better communication between your company as well as contacting your customer by phone with an apology rather than sending an email Regards, [redacted]
American Cowboy Roofing installed a partial roof replacement on 4/20/ When Bill B***, our General Contractor, went to look at the roof prior to us installing the partial roof replacement, [redacted] was working on the chimneyBill told him not to cement the faux stone to the chimney until we finished installing the roof so we could properly add the metal flashing to the chimney The flashing should have been placed behind the stone masonry wallOn 4/20/when we arrived to install the roof, [redacted] had the chimney completed with the faux stone already cemented and no flashing was presentThis should have been the responsibility of the masonry contractor [redacted] said to install the new roof and stated it would be OK since the cement he personally used would solve any possible issues The existing issue is: when the chimney was built, the faux stone was put on the chimney before the metal flashing could be installed properly The water is now penetrating the masonry We would like to have sealed the chimney to at least determine if this was the issue To attempt to stop any possible future leaking issues, due to the situation with the chimney at the time of the partial roof replacement, my crews flashed the chimney as best as possible, as well as placed a cricket at the chimney to help divert the water away We offered to seal the chimney with a commercial masonry clear coat sealant at the time of the roof replacement, however, [redacted] said he would have his masonry company do itThis was never done We were contacted about a leak on 10/28/ At that time Bill B***, my General Contractor, once again highly suggested the chimney masonry be sealed Bill B [redacted] (years roofing experience) and my Jr Roof Technician (years experience) looked at the roof where the leak is originating fromThe chimney was never sealed and appears to be the origination of the leak We offered to seal the chimney, however, [redacted] said no He does not believe this is the issue In an effort to keep good customer service relations, even though we are not responsible for the chimney issue, we offered to pay Lance $to have his Masonry Contractor seal the chimneyHe also said no [redacted] began using foul language and said “I do not want your dumb ____ ____ ___ contractors back on my property.” [redacted] did call another roofing company to look at the work we performed We were told by that company, due to the chimney circumstances, the work we performed was performed in a good quality workmanship mannerWe are open to meet with a Prince William Building inspector to inspect the roof and the chimney to determine what a County Building inspector feels the issue may be