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American Craftsman Remodeling

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American Craftsman Remodeling Reviews (3)

We have received payment from the contractor and our complaint has been resolved. Thank you for your assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,...


[redacted] [redacted]

We just had [redacted] (Owner) complete a bathroom sink remodel, plus change out fixtures in the shower, kitchen sink and replace our kitchen disposal. [redacted] workmanship was excellent, plus - he cleaned up everything, was very professional, and took great pride in his work. His prices are reasonable. I highly recommend American Craftsman Remodeling and plan to bring him back again to do some outside lighting work. Its a pleasure to work with someone you feel you can trust, and who takes real pride in his work. BTW - I checked out his firm on Revdex.com and he has the highest rating as he has never had a complaint (and has been in business for I think 20 years). I highly recommend. [redacted]

Review: On 9/12/15 we gave Leo M[redacted] a $500 check as a deposit towards a deck we hired him to build for us and the job was supposed to be completed by 11/15/15. His price quote for the entire job included getting all permits. He then told us around the end of September that he took another job which would take up all of his time so he has to delay our job. Then beginning of October he told us we probably need a permit for our existing deck which was built over our patio years ago and which was going to be connected to the new deck. We completely understood the permit issue and had no problem with it, but he said he had to find the time to go to the town to speak to them about those details. Weeks went by before we heard from him on an update for that and that was only after we reached out to him. Then in November, again only after we contacted him, he told us he can't do the job at all because he took a regular 9-5 job, but he would still look into getting the permits and he would connect us with another contractor. Up until this point, the $500 deposit check we gave him was not cashed. But then AFTER he told us he couldn't do the job at all I saw in my bank account that he cashed the $500 deposit check on 12/14/15. On 12/15/15 I asked him to send me the money. Since then he has not responded to emails we have sent or to a 12/28/15 phone message requesting him to send the check and he has not done any further work to move forward with the permits (nor do we want him to at this point). He did not bring the check with him when he came to our home on 12/20/15 to introduce us to the other contractor he was connecting us with and show that contractor the job (that contractor never followed up with us). We did reach Leo by phone on 12/30/15 and he said he had not mailed the check because he has not been able to get to a post office, but he would mail the check "tomorrow". That was the 3rd time we asked him for the money and he always has an excuse for not sending it.Desired Settlement: We would like the outcome to be the $500 deposit money returned to us. He told us he could not do the job and he has not done the job. He cashed the check 3 months after we gave it to him AND AFTER he told us he could no longer do the job..

Consumer

Response:

We have received payment from the contractor and our complaint has been resolved. Thank you for your assistance.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

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Description: Construction & Remodeling Services

Address: 234 Union Ave, Bloomingdale, New Jersey, United States, 07403

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