Complaint: [redacted] I am rejecting this response because: "coded incorrectly" it was reported to [redacted] as a dealer incentive that customer paid zero forI paid 1888$ plus tax [redacted] / [redacted] told me falveys is being cited for this and they had wrong doing on their part but it is being done internally if course when this matter came up falveys quickly called [redacted] and had it changed to customer paid Sincerely, [redacted]
July 22, 0in 0pt;"> The vehicle was brought in to be diagnosed for transmission temperature code diagnosis shifting concern and wind up noise The technician found the air box not closed properly making a winding noise The transmission temperature overheat cause is a cooler issue with the radiator The transmission needs to be serviced with a new filter and a fluid flow test of the cooler If it passes the test we would flush it, if it fails the flow test it would require a radiator replacement The radiator and transmission service is not covered by the extended or the factory warranty The customer signed the ticket for the diagnosis We cannot assume that what she was told elsewhere was correct The customer was given an estimate for the needed repairs and declined [redacted] Service Director
Revdex.com Complaint # [redacted] First [redacted] was not required to rent a car; she chose to rent a car The fact that the problem with the car was not under warranty was unforeseeable until the vehicle was diagnosed After reviewing [redacted] ***’s file she did sign her Extended Warranty form and was provided a copy In July whining noise could not be duplicated customer was advices it my be an idler or tension pulley starting to make noise As stated preciously Falvey’s can not take [redacted] readings to [redacted] , we need to diagnose at Falvey’s Based on [redacted] complaint only a level technician is authorized for those repairs, a level technician was not available to look at the vehicle until Monday the 14th the vehicle was written up on the Wednesday the 9th So due to the fact that our service department is closed on the weekend there was a two day wait, not six As stated in my previous response these error codes [redacted] says [redacted] read could not be duplicatedThe technician found the air box open which was making a winding noise [redacted] told us the transmission fluid was dirty We explained it needed to be serviced She did not want to do that This is maintenance that is not covered under any warranty The tires are also maintenance but [redacted] did not want that corrected either As for speaking with “***”, we are required to produce an error code for warranty work with “***” which we were not able to produce; therefore no warranty work could be performed At this point I am not sure what [redacted] expects from us other than free service [redacted] Service Director
we never received any response from the customer after we reached out to him to discuss specifically bringing in the vehicle to bring it in for inspection As we stated before we would like to resolve this situation as soon as possible MrMauri only needs to call us to make arrangements to bring in the vehicle to the shop for inspection so we can look into his problem with it [redacted] Service [redacted] ***
At this time we have reached out to the customer to have him bring in the vehicle to inspect it and resolve the issue however the customer has made no attempts to return the callWe would like to inspect the rotors to see if infact they had not been turnedwe would like to resolve this situation as soon as possible however if the customer doesn't respond we cannot address this Thank you [redacted] Service Falveys Motors
Complaint: [redacted] I am rejecting this response because: "coded incorrectly" it was reported to [redacted] as a dealer incentive that customer paid zero forI paid 1888$ plus tax [redacted] / [redacted] told me falveys is being cited for this and they had wrong doing on their part but it is being done internally if course when this matter came up falveys quickly called [redacted] and had it changed to customer paid Sincerely, [redacted]
July 22, 0in 0pt;"> The vehicle was brought in to be diagnosed for transmission temperature code diagnosis shifting concern and wind up noise The technician found the air box not closed properly making a winding noise The transmission temperature overheat cause is a cooler issue with the radiator The transmission needs to be serviced with a new filter and a fluid flow test of the cooler If it passes the test we would flush it, if it fails the flow test it would require a radiator replacement The radiator and transmission service is not covered by the extended or the factory warranty The customer signed the ticket for the diagnosis We cannot assume that what she was told elsewhere was correct The customer was given an estimate for the needed repairs and declined [redacted] Service Director
Revdex.com Complaint # [redacted] First [redacted] was not required to rent a car; she chose to rent a car The fact that the problem with the car was not under warranty was unforeseeable until the vehicle was diagnosed After reviewing [redacted] ***’s file she did sign her Extended Warranty form and was provided a copy In July whining noise could not be duplicated customer was advices it my be an idler or tension pulley starting to make noise As stated preciously Falvey’s can not take [redacted] readings to [redacted] , we need to diagnose at Falvey’s Based on [redacted] complaint only a level technician is authorized for those repairs, a level technician was not available to look at the vehicle until Monday the 14th the vehicle was written up on the Wednesday the 9th So due to the fact that our service department is closed on the weekend there was a two day wait, not six As stated in my previous response these error codes [redacted] says [redacted] read could not be duplicatedThe technician found the air box open which was making a winding noise [redacted] told us the transmission fluid was dirty We explained it needed to be serviced She did not want to do that This is maintenance that is not covered under any warranty The tires are also maintenance but [redacted] did not want that corrected either As for speaking with “***”, we are required to produce an error code for warranty work with “***” which we were not able to produce; therefore no warranty work could be performed At this point I am not sure what [redacted] expects from us other than free service [redacted] Service Director
we never received any response from the customer after we reached out to him to discuss specifically bringing in the vehicle to bring it in for inspection As we stated before we would like to resolve this situation as soon as possible MrMauri only needs to call us to make arrangements to bring in the vehicle to the shop for inspection so we can look into his problem with it [redacted] Service [redacted] ***
At this time we have reached out to the customer to have him bring in the vehicle to inspect it and resolve the issue however the customer has made no attempts to return the callWe would like to inspect the rotors to see if infact they had not been turnedwe would like to resolve this situation as soon as possible however if the customer doesn't respond we cannot address this Thank you [redacted] Service Falveys Motors