American Credit Card Processing Corporation

This merchant was refunded yesterday for the feeShe needs to check her bank account in next couple of days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] "It is company policy, as well as customary in our industry, to assess a cancellation fee to merchants." - We have not been assessed this charge by our other previous merchant account providers"...undoubtedly presented this information to the merchant during the course of their negotiations, even though the merchant does not remember it now." - I admit that it is possible that I signed something without remembering all of the fine printHowever, I do not have a copy of the fine print, and ACCPC refused to provide proof that I signed a document that contained the fine print"...the phone number is provided on the ACCPC sticker located on the terminal..." - We had a MO/TO service with ACCPCNo terminal was providedWe called for guidance on a transaction, and learned an expensive lesson.In studying other complaints about ACCPC on Revdex.com.org, it is clear that others have been subjected to the same predatory billing practices, and challenges with communication.To resolve this complaint there are two options: 1) Prove I signed a document with terms - not with a scanned copy, but with the original paper documentACCPC says I signed it - PROVE IT! 2) Refund the $cancellation fee.Best regards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Accpc will refund $as a courtesy but if they need to cancel the account they need to send in a cancellation notice to us

this issue was already addressed and taken care ofthe refund is being issued

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Thank you for your offerHowever, I am not willing to compromiseI have a $program (as do most business offices) that allows me to fully manipulate PDF filesI can add and subtract pages of content, and even change the contents of PDF files and scanned documentsTherefore, I respectfully reiterate my request:1) Provide an original paper document with my signature that has the terms on the back of the page OR2) Refund my $in full
It is not that I think you are trying to commit fraudI am a stickler for retaining original documentsI would not have discarded the original contract, that included your terms, in favor of keeping a photocopy for all these yearsI do not believe you can prove I signed a pre-printed, multi-part form that has terms printed on the backs of the pagesIf you can prove it, I will accept your $charge and close this complaint
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Terrible. Didn't receive monthly amounts paid when not using company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer
Here]
I have had nothing but issues with themThey are lyingYou can reach the representative I have delt with locallyShe will tell you what I have told youI expect a refund of my charges that I have sent you via email They have charged me over and over again and I am expecting a refund of 57$
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

please provide name of the account as well as the mid# so can view it.?

the refund was processed on 10/**/for $We do not refund the bank fees, they can request those fees to be refunded from the bank directlythank you

This merchant was refunded yesterday for the fee. She needs to check her bank account in next couple of days.

we are sorry you were not willing to accept our offer and we could not come to a compromise.

the refund of $495 has already been processed on 07/[redacted]17. check your statements.

Accpc will refund $57 as a courtesy but if they need to cancel the account they need to send in a cancellation notice to us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
"It is company policy, as well as customary in our industry, to assess a cancellation fee to merchants."    - We have not been assessed this charge by our other previous merchant account providers. "...undoubtedly presented this information to the merchant during the course of their negotiations, even though the merchant does not remember it now."    - I admit that it is possible that I signed something without remembering all of the fine print. However, I do not have a copy of the fine print, and ACCPC refused to provide proof that I signed a document that contained the fine print. "...the phone number is provided on the ACCPC sticker located on the terminal..."    - We had a MO/TO service with ACCPC. No terminal was provided. We called for guidance on a transaction, and learned an expensive lesson.In studying other complaints about ACCPC on Revdex.com.org, it is clear that others have been subjected to the same predatory billing practices, and challenges with communication.To resolve this complaint there are two options:    1) Prove I signed a document with terms - not with a scanned copy, but with the original paper document. ACCPC says I signed it - PROVE IT!    2) Refund the $150.00 cancellation fee.Best regards,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

It is company policy, as well as customary in our industry, to assess a cancellation fee to merchants.It is unfortunate that this merchant did not observe this stipulation when signing up for our services. Our reps are trained and instructed to educate and disclose all aspects of the merchant...

services application to the customer. [redacted] is a seasoned and experienced salesperson, who undoubtedly presented this information to the merchant during the course of their negotiations, even though the merchant does not remember it now. It is outlined in the contract terms and conditions and as is true with all contracts, consumers hold the responsibility to review and ask questions before signing any document.In regards to the Risk/Chargeback complaint - if a merchant is uneasy about a transaction, he can always decline the purchase, or issue a refund before shipping product or providing services. He does not need ACCPC approval to do so.  He can also call [redacted] or [redacted] to check if the Credit Card has been reported stolen, the phone number is provided on the ACCPC sticker located on the terminal as “Voice Authorization”.ACCPC does not have that information, and cannot confirm whether the card is good or not. In addition, if a merchant ever has difficulty reaching his account Rep, he can call directly to the ACCPC office for assistance. This number is also provided on the terminal sticker, or monthly statement for the merchants use. We do regret that this merchant does not feel he received satisfactory customer service with ACCPC, we do strive to satisfy our merchant’s needs to the best of our ability.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: We signed up with this company to process our credit card payments to us. The contract we signed (and they signed) states in large letter NO CANCELLATION FEE. This was one of their selling points. If we were unhappy for any reason we could quit them and go to someone else. They also promised us that they could make the terminal batch out in detail daily but it just batched out a summary. I contacted them several times about this and each time they said they were sorry that they hadn't gotten to it but they would take care of it right away. They never did. Since the detail batch was needful for us to reconcile our bank statements we just switched to another company. ACCPC debited our bank account for $500 and when I called about it they said that was a cancellation fee. I told them they had put in their contract that there would be no cancellation fee. After several phone calls and even more emails they finally reimbursed us for $250. They said if I wanted the other $250 I would have to get with my sales rep. He said he would take care of it but we still haven't gotten our second $250. (The sales rep is the same one who was supposed to come out and make the terminal batch out in detail but he never came.)Desired Settlement: I want my $250. I have my copy of the contract which clearly states no cancellation fee. They have a copy as well. It is signed by me and by their sales rep. They have no moral or ethical reason to not send us our money.

Business

Response:

Do not know why the complaint was made into Revdex.com since $250 balance was refunded on 02/**/2014. Thank you.

Review: After signing an agreement with this company, the company failed multiple times to provide necessary equipment to process credit card charges as promised.

After several months of billing my company fees while we were not able to process credit cards, I sent a cancellation letter in June of 2014.

On July [redacted], 2014 we notice that the company charged our company a $500 cancellation fee.

ACCPC failed to provide equipment and services as stated in the contract and we never agreed to a cancellation fee of any kind.

I want to be reimbursed for the cancellation fee of $500 and for the monthly charges for services not provided.Desired Settlement: I want to be reimbursed for the cancellation fee of $500 and for the monthly charges for services not provided.

Business

Response:

The $500 is for early termination fee for the contact that was cancelled within first year. This fee is nn-refundable since the contract was signed for 3 years.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

ACCPC failed to provide necessary credit card equipment as promised for us to use their services. We called and were promised equipment on two different dates and never received the equipment or a call. We have determined that the company breached the terms of the contract by making it impossible to use services promised in the contract.

Also, there is no reference to a cancellation fee of $500 in the contract.

We want a full refund of both cancellation fees and service fees charged for services not supplied or we will take the next step.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

$500 was refunded on to the merchant 07/**/14.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We had two accounts with company and when we decided to cancel company charged $500 to each of my accounts. when we called and spoke to our representative we were told we needed to send back credit terminals, company received the terminals back in under 1 week and we have been unable to get back refund. We have been calling at least once a week for the last two months and all we receive is the run around saying someone will call us back.Desired Settlement: We would like to receive our $1000.00 that we were charged without our authorization.

Business

Response:

This merchant came to our office today and spoke to the [redacted] they agreed on $500 refund which is being processed this week.

Review: Called numerous times in an effort to be refunded $300 that ACCPC took from [redacted] (also known as [redacted]) bank account. This $300 was taken out after I informed ACCPC that I was closing the account and no longer doing business with them. This was after being with them for about 3 years. I called and spoke to the salesman I originally dealt with and was promised a full refund. Still no refund. I keep calling and calling, I leave messages and still no refund.Desired Settlement: I would like for American Credit Card Processing Corp (ACCPC) to fully refund [redacted] also doing business as [redacted] the $300 they took from the company's credit card processing account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is [redacted] ID#[redacted] I reject the response from American Credit Card Processing Corp. When we signed with them 3 years ago nobody pointed out that we were signing a three year contract. Who signs a three year contract when you are always reworking your bottom line and trying to find a way save on credit card fees? Who does that? I was made aware after the fact that we were about 1 month shy of the 3 year mark.