American Credit Card Solutions

Dear *** ***American Credit Card Solutions (ACCS) received your complaint letter dated March 17, 2015, concerning consumer *** *** *** *** ***On March 25, 2015, a Customer Service Representative from ACCS spoke with *** *** at length regarding her complaint and
apparent confusionThis is not the first time we have Communicated With the ClientACCS has records of numerous Communications With *** *** since her enrollment in August Over the course of this most recent telephone conversation, the following discussion points were covered:Re-explanation of program parameters, procedures, and policiesAn offering of an alternative credit card resolution program (*** was not interested)Re-setting of proper expectations and responsibilities for both the consumer and ACCS moving forward.The conversation was well received by *** ***As a token of good will, ACCS offered to service *** ***'s account for free moving forwardACCS considers this matter resolved amicably.ACCS has long seeked the opportunity to become an accredited Revdex.com MemberWe are compliant with all Federal and State Laws relevant to our industry and take such matters very seriouslyIn the few times we have received Revdex.com complaints, we have addressed each complaint swiftly and in a manner Which is favorable to the consumer.If you should have any questions, please do nothesitate to contact me.Regards,Sam K*** American Credit Card Solutions