Revdex.com, San Diego Orange & Imperial Counties 4747 Viewridge Avenue, Ste. 200 San Diego, CA. 92123Regarding: Our insured; [redacted]Address; [redacted] Our Claim; [redacted] Your Ref#; [redacted] Attention: [redacted]Thank...
you for your inquiry as to the status of this claim with American Claims Management. We regret when our customers are not satisfied with the level of services rendered as we are constantly reviewing our efforts to try and improve on our daily performance.As of July 15", the investigation of our claim with the insured was complete and a settlement check was issued. File documentation indicates that on July 15", the customer was called with information on the details of the settlement and a letter was sent to confirm those details. Our check number [redacted] was issued at that time.On August 21", the customer contacted employee [redacted] to advise the roof had been repaired but then continued to leak. [redacted] was unaware of the continued roof leak and offered to pay for a tarp over the roof. It is unclear if the insured will be moving forward with a tarp for the roof. She also explained that the $2300.00 in recoverable depreciation could be paid before the work is actually done, if he submits a signed contract for the repairs.[redacted] has requested a field re-inspection of the property and a new adjuster will contact [redacted] to schedule this. We will stay in regular contact with [redacted] as we work through his concerns and settle his claim.Should you have any more questions regarding the status of this claim, please feel free to contact me directly at [redacted].Sincerely,[redacted] Supervisor, PropertyAmerican Claims Management[redacted]
May 31, 2017 Revdex.com 4747 Viewridge Ave, #200 San Diego, CA 92123-1688 Re: Revdex.com Complaint ID #: [redacted] Insured: [redacted] ACM Claim Number: [redacted] Dear Ms. [redacted], Please allow this to serve as a response to your follow up correspondence that is dated May 25, 2017. American Claims Management, Inc. (“ACM”) is the third-party administrator for [redacted] National Insurance Company (“[redacted]”) regarding the above-mentioned claim. As noted in the correspondence, the consumer is indicating her claim is still not resolved. We have reviewed this matter and verified that payment in the amount of $1,715.22 has been issued to Ms. [redacted]’s body shop of choice, J & B Auto Body. Upon receipt of this correspondence, the supervisor attempted to contact Ms. [redacted] and left a message to discuss any outstanding issues or concerns she may have related to this loss. We certainly regret any inconvenience the consumer may have experienced. However, we feel that our handling of this matter was appropriate and timely and resolved in accordance with California Insurance law. Our handling of this matter has concluded, as there are no pending matters associated with this claim. Please let us know if you have any questions or require further information. Sincerely,
[redacted]
Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am unsatisfied with their response because although the unit showed no signs of water damage, there were 2 clear indications that both inspector and I found alarming. First indicator was the unit was freshly cleaned. Second indicator was that inspector was asked to check out the roof to see any issues above and unit manager DENIED access to the roof. This leads me to believe that there must have been a faulty roof issue where water dripped down into my excuse expensive mattress!!! The inspector was clearly NOT HAPPy that he could not inspect the unit from top to bottom. That is his job and he was denied access to what I believe a roof issue!
Regards,
[redacted]
Revdex.com Complaint : [redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
Dear [redacted]: American Claims Management(ACM) is the third party administrator for [redacted] Company Limited ([redacted]), one of the insurers for CPH, LLC (CPH). We are in receipt of your Revdex.com complaint # [redacted] in regards to a warranty issue with your home. After reviewing your supports, we note that your home may have participated in a warranty program with StrucSure Home Warranty based on the information you provided. To confirm, ACM does not administer this warranty program and you need to contact StrucSure Home Warranty to submit a warranty claim. Based on our review, P. 15 of the warranty package provides instructions on how to submit a warranty claim. Furthermore, their website provides the following portal for filing a claim: https://www.strucsure.com/homeowners/file-a-claim/ If you need any additional information, please advise. Best regards, American Claims Management, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The business is not recommending any action and is citing the Colorado Statue I sent them to support my claim. I am enclosing copy of the builders warranty I purchased when the house was purchased which supports my claim. I only hope they are not trying to delay much longer as the foundation cracks are expanding resulting in more damage. Regards,
[redacted]
Revdex.com, San Diego Orange & Imperial Counties 4747 Viewridge Avenue, Ste. 200 San Diego, CA. 92123Regarding: Our insured; [redacted]Address; [redacted] Our Claim; [redacted] Your Ref#; [redacted] Attention: [redacted]Thank...
you for your inquiry as to the status of this claim with American Claims Management. We regret when our customers are not satisfied with the level of services rendered as we are constantly reviewing our efforts to try and improve on our daily performance.As of July 15", the investigation of our claim with the insured was complete and a settlement check was issued. File documentation indicates that on July 15", the customer was called with information on the details of the settlement and a letter was sent to confirm those details. Our check number [redacted] was issued at that time.On August 21", the customer contacted employee [redacted] to advise the roof had been repaired but then continued to leak. [redacted] was unaware of the continued roof leak and offered to pay for a tarp over the roof. It is unclear if the insured will be moving forward with a tarp for the roof. She also explained that the $2300.00 in recoverable depreciation could be paid before the work is actually done, if he submits a signed contract for the repairs.[redacted] has requested a field re-inspection of the property and a new adjuster will contact [redacted] to schedule this. We will stay in regular contact with [redacted] as we work through his concerns and settle his claim.Should you have any more questions regarding the status of this claim, please feel free to contact me directly at [redacted].Sincerely,[redacted] Supervisor, PropertyAmerican Claims Management[redacted]
May 31, 2017 Revdex.com 4747 Viewridge Ave, #200 San Diego, CA 92123-1688 Re: Revdex.com Complaint ID #: [redacted] Insured: [redacted] ACM Claim Number: [redacted] Dear Ms. [redacted], Please allow this to serve as a response to your follow up correspondence that is dated May 25, 2017. American Claims Management, Inc. (“ACM”) is the third-party administrator for [redacted] National Insurance Company (“[redacted]”) regarding the above-mentioned claim. As noted in the correspondence, the consumer is indicating her claim is still not resolved. We have reviewed this matter and verified that payment in the amount of $1,715.22 has been issued to Ms. [redacted]’s body shop of choice, J & B Auto Body. Upon receipt of this correspondence, the supervisor attempted to contact Ms. [redacted] and left a message to discuss any outstanding issues or concerns she may have related to this loss. We certainly regret any inconvenience the consumer may have experienced. However, we feel that our handling of this matter was appropriate and timely and resolved in accordance with California Insurance law. Our handling of this matter has concluded, as there are no pending matters associated with this claim. Please let us know if you have any questions or require further information. Sincerely,
[redacted]
Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am unsatisfied with their response because although the unit showed no signs of water damage, there were 2 clear indications that both inspector and I found alarming. First indicator was the unit was freshly cleaned. Second indicator was that inspector was asked to check out the roof to see any issues above and unit manager DENIED access to the roof. This leads me to believe that there must have been a faulty roof issue where water dripped down into my excuse expensive mattress!!! The inspector was clearly NOT HAPPy that he could not inspect the unit from top to bottom. That is his job and he was denied access to what I believe a roof issue!
Regards,
[redacted]
Revdex.com Complaint : [redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
Dear [redacted]: American Claims Management(ACM) is the third party administrator for [redacted] Company Limited ([redacted]), one of the insurers for CPH, LLC (CPH). We are in receipt of your Revdex.com complaint # [redacted] in regards to a warranty issue with your home. After reviewing your supports, we note that your home may have participated in a warranty program with StrucSure Home Warranty based on the information you provided. To confirm, ACM does not administer this warranty program and you need to contact StrucSure Home Warranty to submit a warranty claim. Based on our review, P. 15 of the warranty package provides instructions on how to submit a warranty claim. Furthermore, their website provides the following portal for filing a claim: https://www.strucsure.com/homeowners/file-a-claim/ If you need any additional information, please advise. Best regards, American Claims Management, Inc.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The business is not recommending any action and is citing the Colorado Statue I sent them to support my claim. I am enclosing copy of the builders warranty I purchased when the house was purchased which supports my claim. I only hope they are not trying to delay much longer as the foundation cracks are expanding resulting in more damage. Regards,
[redacted]