American Deck Protectors

American Deck Protectors and Jeff *** are totally irresponsible they Cleaned and stained my deck They were paid in full with the promise from Jeff they would come back and touch up several areas that they had missed staining I have called repeatedly all summer for them to either finish the touch up work or drop off some stain (since I do not know the color to match) so I could Jeff or his office keeps saying that they would Needless to say another company you should neither trust or pay until you are completely satisfied

Initial Business Response /* (1000, 5, 2015/08/08) */
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
I had a family emergency and was out of town,
The small pieces of trim were replaced and stained upon my return
Initial
Consumer Rebuttal /* (3000, 7, 2015/08/17) */
From: *** *** (mailto:***@comcast.net)
Sent: Sunday, August 16, XXXX XX:XX AM
To: '*** ***'
Subject: RE: ***'s Deck
***, you were the one who suggested that the deck may need a second coatWhen we hired you we had full confidence that the job would be done and done well! Since this did not happen we are through with this and do not want you to returnBy the way, we NEVER approved that first color!!
*** and *** ***
From: *** *** (mailto:***@yahoo.com)
Sent: Sunday, August 16, XXXX XX:XX AM
To: *** ***
Subject: Re: *** Deck
***,
You know the deck needs another coat? Then I guess I will defer to your expertiseDo you also know a 2nd coat voids any manufacturers warranty and coats is never recommendedThe second coat will be shiny and may peelThere will be no warranty on job or product after 2nd coat
I know it will flatten out after product fully curesBut you know better
I understand *** gave us the wrong color stain initially but you looked at it on the deck and approved it
I choose to redo it at my expenseWhich you appeared grateful for
Sorry my family emergency left you inconvenienced with the trim pieces for weeks
Believe the contract only called for repairing trim pieceI could be wrong
According to contract I have completed the job and actually went well beyond the contract at considerable expense to myself
Now, after filing complaints to Revdex.com about me you tell me I did not fulfill contract and job is not done
You may want to read contract againJob was completed in full according to terms in contract except
the $furniture replacement fee which I believe you never paid and I waived, again at my expense
I WILL RETURN AND DO YOUR 2ND COAT NEXT WEEK AS WEATHER AND SCHEDULE PERMIT!
________________________________________________________________________________...⇄ /> *** ***
On Friday, August 14, XXXX XX:XX PM, *** *** wrote:
On July 6th you inspected the deck and told us that you expected the finish to "flatten out" in a couple of weeksIf it didn't do that you said that it may need another coat of stainIt is now the 14th of August and the finish remains blotchyIt is obvious that it does not look as it shouldWe appreciate that the crew finally came out to reattach the boards but the job is not complete yet
***, as return customers, we feel that we deserve better treatment than thisOur job began in June and summer is almost over! We're tired of waiting!! We all know that the deck needs that other coat so let's just get it done!!!
We expect a prompt reply!!!
*** and *** ***
XXX XXX XXXX

Initial Business Response /* (1000, 5, 2015/08/08) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
I had a family emergency and was out of town,
The 2 small pieces of trim were replaced and stained upon my return.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/08/17) */
From: [redacted] (mailto:[redacted]@comcast.net)
Sent: Sunday, August 16, XXXX XX:XX AM
To: '[redacted]'
Subject: RE: [redacted]'s Deck
[redacted], you were the one who suggested that the deck may need a second coat. When we hired you we had full confidence that the job would be done and done well! Since this did not happen we are through with this and do not want you to return. By the way, we NEVER approved that first color!!
[redacted] and [redacted]
From: [redacted] (mailto:[redacted]@yahoo.com)
Sent: Sunday, August 16, XXXX XX:XX AM
To: [redacted]
Subject: Re: [redacted] Deck
[redacted],
You know the deck needs another coat? Then I guess I will defer to your expertise. Do you also know a 2nd coat voids any manufacturers warranty and 2 coats is never recommended. The second coat will be shiny and may peel. There will be no warranty on job or product after 2nd coat.
I know it will flatten out after product fully cures. But you know better.
I understand [redacted] gave us the wrong color stain initially but you looked at it on the deck and approved it.
I choose to redo it at my expense. Which you appeared grateful for.
Sorry my family emergency left you inconvenienced with the 2 trim pieces for 2 weeks.
Believe the contract only called for repairing 1 trim piece. I could be wrong.
According to contract I have completed the job and actually went well beyond the contract at considerable expense to myself.
Now, after filing complaints to Revdex.com about me you tell me I did not fulfill contract and job is not done.
You may want to read contract again. Job was completed in full according to terms in contract except
the $50.00 furniture replacement fee which I believe you never paid and I waived, again at my expense.
I WILL RETURN AND DO YOUR 2ND COAT NEXT WEEK AS WEATHER AND SCHEDULE PERMIT!
________________________________________________________________________________...⇄ /> [redacted]
On Friday, August 14, XXXX XX:XX PM, [redacted] wrote:
On July 6th you inspected the deck and told us that you expected the finish to "flatten out" in a couple of weeks. If it didn't do that you said that it may need another coat of stain. It is now the 14th of August and the finish remains blotchy. It is obvious that it does not look as it should. We appreciate that the crew finally came out to reattach the boards but the job is not complete yet.

[redacted], as return customers, we feel that we deserve better treatment than this. Our job began in June and summer is almost over! We're tired of waiting!! We all know that the deck needs that other coat so let's just get it done!!!

We expect a prompt reply!!!

[redacted] and [redacted]
XXX XXX XXXX