American Deck

Ms [redacted] Revdex.com, San Diego Orange & Imperial Counties Viewridge Avenue, SteSan Diego, CA92123Regarding: Our insured: [redacted] ***Address: [redacted] ***, [redacted] Our Claim: [redacted] Your Ref #: 10781916MsPassick,Thank you for your inquiry as to the status of this claim with American Claims ManagementWe regret when our customers are not satisfied with the level of services rendered and we are constantly reviewing our efforts to improve on our daily performance.On September 16, we contacted [redacted] to discuss this claimDuring the conversation we identified his specific concerns and were able to negotiate a financial settlementIt is our understanding, based on an email received from [redacted] ***, that he is satisfied with the settlement and will be moving forward with is repairsOn September 17, the final settlement check was mailed to [redacted] ***.Should you have any more questions regarding the status of this claim, please feel free to contact me directly at [redacted] ***

Revdex.com Complaint : [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] Dear [redacted] ***: American Claims Management(ACM) is the third party administrator for [redacted] Company Limited ( [redacted] ), one of the insurers for CPH, LLC (CPH) We are in receipt of your Revdex.com complaint # [redacted] in regards to a warranty issue with your home After reviewing your supports, we note that your home may have participated in a warranty program with StrucSure Home Warranty based on the information you provided To confirm, ACM does not administer this warranty program and you need to contact StrucSure Home Warranty to submit a warranty claim Based on our review, Pof the warranty package provides instructions on how to submit a warranty claim Furthermore, their website provides the following portal for filing a claim: https://www.strucsure.com/homeowners/file-a-claim/ If you need any additional information, please advise Best regards, American Claims Management, Inc [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

May 31, Revdex.com Viewridge Ave, #San Diego, CA 92123- Re: Revdex.com Complaint ID #: [redacted] Insured: [redacted] ACM Claim Number: [redacted] Dear Ms [redacted] , Please allow this to serve as a response to your follow up correspondence that is dated May 25, American Claims Management, Inc(“ACM”) is the third-party administrator for [redacted] National Insurance Company (“ [redacted] ”) regarding the above-mentioned claim As noted in the correspondence, the consumer is indicating her claim is still not resolved We have reviewed this matter and verified that payment in the amount of $1,has been issued to Ms [redacted] ’s body shop of choice, J & B Auto Body Upon receipt of this correspondence, the supervisor attempted to contact Ms [redacted] and left a message to discuss any outstanding issues or concerns she may have related to this loss We certainly regret any inconvenience the consumer may have experienced However, we feel that our handling of this matter was appropriate and timely and resolved in accordance with California Insurance law Our handling of this matter has concluded, as there are no pending matters associated with this claim Please let us know if you have any questions or require further information Sincerely, [redacted] Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The business is not recommending any action and is citing the Colorado Statue I sent them to support my claimI am enclosing copy of the builders warranty I purchased when the house was purchased which supports my claimI only hope they are not trying to delay much longer as the foundation cracks are expanding resulting in more damageRegards, ***- [redacted] ***

Dear [redacted] ***: I am writing in response to the letter dated 9/8/sent to American Claims Management regarding the above captioned complaint’s rebuttal to our response to her initial complaint As you will recall, complainant leases Extra Space storage [redacted] **A report of mold on a mattress stored in the unit was received on 7/20/There was a policy in place at the time of the loss with a limit of $10,The tenant, as well as the site manager indicated no evidence of water intrusionIn addition, we assigned an independent adjuster to inspect the unit and he opined no evidence of water intrusion as wellA coverage declination was issued on 8/5/I direct you to the Certificate of Storage Insurance policy which states in part: PERILS INSURED AGAINST: We cover direct loss to property insured by the following perils, except as otherwise excluded but limited to the amount of insurance.Fire or Lightning j) Falling objects, provided the exterior of the building containing theWindstorm or Hail property is first damaged by such falling objectsExplosion or Sonic Boom k) Weight of Ice, Snow or SleetStrikes, Riot or Civil Commotion l) Collapse of Buildings containing the property insured, other than by Aircraft, Self-propelled Missiles or Spacecraft earthquakeVehicles m) Water Damage except as excluded under Paragraphs (b) and (c)Smoke “Exclusions”Landslide, including sink hole collapse n) Flood, surface water, waves, tides, tidal waves, overflow of any body of Vandalism or Malicious Mischief water, or their spray, all whether driven by wind or not EXCLUSIONS: We do not insure:b) Against loss or damage caused by or resulting from wear and tear, gradual deterioration, maintenance, inherent vice, latent defect, moths, insects, rodents, vermin, mold, mildew, wet or dry rot, atmospheric condition and /or changes in temperature, delay, loss of use or loss of marketThe complainant is correct that the independent adjuster was denied access to the roof by the site managerHowever, he indicated based on his inspection of the unit that there was no evidence of water intrusionWe have asked that the independent adjuster go back out to the site to inspect the roof (we have secured permission to access from the district manager) to determine if the damages could have resulted from water intrusionIf it is determined that water intrusion occurred, coverage will be affordedIf the independent adjuster finds no evidence of water intrusion through the roof, the declination will remain Please advise if you require any additional information regarding this claim or the coverage provided by Occidental Fire & Casualty Company of North Carolina

Good AfternoonUpon receipt of this inquiry, immediate contact was made with our customer During our conversation with him we requested that he provide us with the documents referenced in the inquiry He has since provided us with the documentation via email and we have begun our review for release of the funds in question We will continue to be in contact with him until such time his needs are met, final payments have been issued, and the file has reached a satisfactory conclusionIf the Revdex.com should have any questions or concerns, please contact the undersigned at the number or email belowThank you

Thank you for your inquiry as to the status of this claim with American Claims Management. We regret when our customers are not satisfied with the level of services rendered as we are constantly reviewing our efforts to try and improve on our daily performance.Ms. [redacted] indicates American Claims... Management has not provide a timely claim resolution regarding her hail claim filed on November 22, 2017.A review of the claim file shows that a complete inspection and investigation of the home was completed by [redacted] , P.E. of SDii Global Corporation. The engineer report was received on February 19, 2018. Mr. [redacted] determined the home suffered a combination of wind and mechanical damage. Two missing shingle tabs and ten creased shingle tabs were damaged by wind. The 105 unsealed shingle tabs were the result of installation and can be resealed. Mr. [redacted] also determined the roof was pliable and can be repaired.A phone call and letter explaining the covered damages were below the deductible was provided on February 21, 2018.Should you have any more questions regarding the status of this claim, please feel free to contact the undersigned at your earliest convenience.Sincerely, [redacted] , CPCU, AIC Property Claim Director [redacted] @acmclaims.com 813-452-2633

Dear Ms***: I am writing in response to your letter sent to American Claims Management regarding the above captioned complaintAmerican Claims Management is the claims administrator for the Extra Space Storage Customer Protection Plan program claims Please find attached a copy of the master policyComplainant leased Extra Space storage unit [redacted] at [redacted] ***A report of mold damage from water intrusion was made on 10/21/There was a policy in place at the time of the loss with a limit of $10,The claim was accepted and an acknowledgement letter was sent on 10/26/On 11/23/we sent he tenant a personal property inventory form to be completedThe form was completed, returned, processed and the claim was settled and paid on 12/13/for the covered water damageIn addition to the damage from water, the tenant also claimed separate damages from rodents to her personal propertyThis is not covered under the policy and falls specifically under the exclusionsThe damage from rodents was denied on 11/22/I direct you to the Certificate of Storage Insurance policy which states in part: PERILS INSURED AGAINST: We cover direct loss to property insured by the following perils, except as otherwise excluded but limited to the amount of insurance.Fire or Lightning j) Falling objects, provided the exterior of the building containing theWindstorm or Hail property is first damaged by such falling objectsExplosion or Sonic Boom k) Weight of Ice, Snow or SleetStrikes, Riot or Civil Commotion l) Collapse of Buildings containing the property insured, other than by Aircraft, Self-propelled Missiles or Spacecraft earthquakeVehicles m) Water Damage except as excluded under Paragraphs (b) and (c)Smoke “Exclusions”Landslide, including sink hole collapse n) Flood, surface water, waves, tides, tidal waves, overflow of any body of Vandalism or Malicious Mischief water, or their spray, all whether driven by wind or not EXCLUSIONS: We do not insure:b) Against loss or damage caused by or resulting from wear and tear, gradual deterioration, maintenance, inherent vice, latent defect, moths, insects, rodents, vermin, mold, mildew, wet or dry rot, atmospheric condition and /or changes in temperature, delay, loss of use or loss of market.Please advise if you require any additional information regarding this claim or the coverage provided by Occidental Fire & Casualty Company of North CarolinaThis document, and any attachments, may contain non-public personal information and should be held Sincerely, [redacted] , CPCU, AIC, ARM, ARM-PVice President, Claims

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI am unsatisfied with their response because although the unit showed no signs of water damage, there were clear indications that both inspector and I found alarmingFirst indicator was the unit was freshly cleanedSecond indicator was that inspector was asked to check out the roof to see any issues above and unit manager DENIED access to the roofThis leads me to believe that there must have been a faulty roof issue where water dripped down into my excuse expensive mattress!!! The inspector was clearly NOT HAPPy that he could not inspect the unit from top to bottomThat is his job and he was denied access to what I believe a roof issue! Regards, [redacted] ***