American Design and Contracting built the patio as instructed by [redacted] the home owner Here are the details of the situation ADC did an estimated for the [redacted] 's back yard patio, Marc did the estimate with [redacted] When estimating several things were came into play by *** There was already an existing crushed stone patio under the deck and sun room area in question There was already several inches of stone in the patio area The area was not level and had many low spots in the patio [redacted] had stated he wanted the patio leveled all the low spots filled in and then a concrete patio poured on top of the stone [redacted] told Marc what he wanted and it was clearly outlined in the first few lines of the estimate providedADC would level the ground and compact fill in the low spot with pea stone the homeowner already had on site ADC did not set the elevation the homeowner told ADC clearly what he wanted! After the low spots were filled and compacted ADC poured 4" of stamped concrete as per the estimate Over the winter it was extremely cold and 3-feet of frost entered the ground this large amount of frost heaved the ground and also heaved the patio pushing up on the sill plate of the back sliding door, once it lifted this area there was a gap under the door [redacted] called ADC and let us know of the situation and within a week (in the winter) one of the owners Joe went out to look at the situation At that time Joe determined this was not ADC fault and it was caused by the extreme depth of the frost heaving the ground and the patio Joe told [redacted] in the spring after the frost was gone ADC would come back at no charge and cut the area in front of the door so the concrete would hopefully not push up on the slider if this was to ever happen again Both [redacted] and Joe seemed to agree and that was our plan It appears that the [redacted] 's changed there minds and were not happy with the solution we provided and wanted the patio removed and replaced This is totally unreasonable and was caused by mother nature and not ADC's fault we were just trying to help rectify the situation A few things are very important here ADC is not responsible for heaving ground or heaving concrete, nor does it warranty concrete work as stated clearly in the signed estimate [redacted] signed Second [redacted] told ADC he wanted the low spots in the existing stone patio filled in and a new stamped concrete patio installed on top of itHe set the final elevation not ADC He never stated he wanted the patio lower or at any other elevation or we would of happily given him an estimate for thatThis would of been more money and he was on a budget for this work Since the complaint ADC has retained an attorney and given the information to him and he feels very strongly with the signed estimate the facts are clear that ADC is not at fault ADC will no longer discuss this with the [redacted] s all communication must be done through our attorney from this point forward
American Design and Contracting built the patio as instructed by [redacted] the home owner Here are the details of the situation ADC did an estimated for the [redacted] 's back yard patio, Marc did the estimate with [redacted] When estimating several things were came into play by *** There was already an existing crushed stone patio under the deck and sun room area in question There was already several inches of stone in the patio area The area was not level and had many low spots in the patio [redacted] had stated he wanted the patio leveled all the low spots filled in and then a concrete patio poured on top of the stone [redacted] told Marc what he wanted and it was clearly outlined in the first few lines of the estimate providedADC would level the ground and compact fill in the low spot with pea stone the homeowner already had on site ADC did not set the elevation the homeowner told ADC clearly what he wanted! After the low spots were filled and compacted ADC poured 4" of stamped concrete as per the estimate Over the winter it was extremely cold and 3-feet of frost entered the ground this large amount of frost heaved the ground and also heaved the patio pushing up on the sill plate of the back sliding door, once it lifted this area there was a gap under the door [redacted] called ADC and let us know of the situation and within a week (in the winter) one of the owners Joe went out to look at the situation At that time Joe determined this was not ADC fault and it was caused by the extreme depth of the frost heaving the ground and the patio Joe told [redacted] in the spring after the frost was gone ADC would come back at no charge and cut the area in front of the door so the concrete would hopefully not push up on the slider if this was to ever happen again Both [redacted] and Joe seemed to agree and that was our plan It appears that the [redacted] 's changed there minds and were not happy with the solution we provided and wanted the patio removed and replaced This is totally unreasonable and was caused by mother nature and not ADC's fault we were just trying to help rectify the situation A few things are very important here ADC is not responsible for heaving ground or heaving concrete, nor does it warranty concrete work as stated clearly in the signed estimate [redacted] signed Second [redacted] told ADC he wanted the low spots in the existing stone patio filled in and a new stamped concrete patio installed on top of itHe set the final elevation not ADC He never stated he wanted the patio lower or at any other elevation or we would of happily given him an estimate for thatThis would of been more money and he was on a budget for this work Since the complaint ADC has retained an attorney and given the information to him and he feels very strongly with the signed estimate the facts are clear that ADC is not at fault ADC will no longer discuss this with the [redacted] s all communication must be done through our attorney from this point forward