American Dream Capital

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is almost satisfactory to meAs you can see, they want to bully and strong arm their customersNever addressing the issues, they just say that they will take back what they have already offered and are now threatening to mess up my creditThe issue of communication has not been addressedThere is no long term solution offered to protect other customers or to prevent this from happening againThere is no offer to sit down together and hash out the issues- just a simple strong arm tacticI have no choice but to accept their offerAs you can see, this is how they operate and if anyone voices concerns, they try to bully me I guess there is nothing I or anyone else can do about itI thought this was a good third party outlet to help solve problems and resolve issues, but apparently, If I continue my concerns, my credit will be trashed.Bravo for successfully avoiding addressing the issuesIt is obviously easier to be a bully than to look within and identify and solve issues Sincerely, [redacted] ***

Mr ***, I got you the $credit and helped you with your credit reporting requestIf this is unacceptable to you I would be happy to rescind that offer and make sure that your credit is reported accurately showing a repossessionPlease let me know if you are satisfied with the resolution as it stands now or if you would like to reject what we have offered you

Complaint: ***
I am rejecting this response because: Part of my concern (complaint) has to do with their customer serviceTheir agents do not call to communicate what is going on with accountThey used to text, and that stopped for some reason again, without telling anyone, so I think that texts are indeed being read and acted uponI had just a few days previous spoke to *** and thought we were on the same pageWhen tow company drove off with my car, *** had no idea what was going on eitherFrom that stand point, *** was not in the loop of what American Dream was doing eitherI asked for a chance to sit and visit and was not given the chance as their address is a post office boxFor all I know I am dealing with someone in their mom's basementI want to be able make things better for everyone on a go forward basisWhy is it so hard to communicate with the customer? I feel like they are trying hard to operate in the shadows versus being upfront and empowering their people to work with the customer and communicate with them.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is almost satisfactory to me. As you can see, they want to bully and strong arm their customers. Never addressing the issues, they just say that they will take back what they have already offered and are now threatening to mess up my credit. The issue of communication has not been addressed. There is no long term solution offered to protect other customers or to prevent this from happening again. There is no offer to sit down together and hash out the issues- just a simple strong arm tactic. I have no choice but to accept their offer. As you can see, this is how they operate and if anyone voices concerns, they try to bully me.  I guess there is nothing I or anyone else can do about it. I thought this was a good third party outlet to help solve problems and resolve issues, but apparently, If I continue my concerns, my credit will be trashed.Bravo for successfully avoiding addressing the issues. It is obviously easier to be a bully than to look within and identify and solve issues. 
Sincerely,
[redacted]

Mr [redacted], I got you the $100 credit and helped you with your credit reporting request. If this is unacceptable to you I would be happy to rescind that offer and make sure that your credit is reported accurately showing a repossession. Please let me know if you are satisfied with the resolution as it stands now or if you would like to reject what we have offered you.

Mr [redacted] called our office with his complaint and after a discussion of why and how the situation occurred I belive we came to a conclusion. We issued a $100 credit as a measure of customer satisfaction and developed a plan with him to make sure that his car was not going to be repossessed in the...

future. I think the situation has been resolved.