Mr [redacted] has taken the correct path with Chrysler, hopefully the Chrysler Corporation can satisfy his request, once again we value Mr [redacted] as a customer and we also value his family who have been longtime clients, his request are just outside of what we here at Mathews Dodge could do ThankyouTom [redacted]
I have made it clear that I understand this car is as isI Would appreciate it if any part of my complaint was addressedI did take the truck on a test drive, and I mentioned the flat tire to one of your sales managers, Greg C***He took the truck back and refilled it with airTo me this is not fixing the issue, but putting a band-aid on it so that I would think it is fixedThis truck has had many repairs that I have had to fixWhich I am not expecting a perfect truck, like you said it is almost years oldAt a price of I would expect to be able to safely drive a car off your lot, and if there was a safety issue I would think you guys would've told me ahead of time so I would know what to expect and that it is not safe to driveMy problem is, and why I am complaining is the deceitfulness of your employee and the disregard of safety your company showsI was told that your company does not perform any kind of inspection on "older" vehiclesI find that hard to believe and if it is true I think that is a very unsafe practice and a liability issue on your partIt would not look good if I was on a test drive and we get in a car accident because one of your vehicles was not not inspectedI just expected more out of a dealership like MathewsI feel like I was discriminated against because of my age and I feel I still amIt was like your salesman thought he could rush me in and out and lie to me because I am just a "kid"I think your response was super unprofessional because it answered none of my concernsAgain I realize the car is as isSomething that is broke for example is the heater coreThis is something I would classify more as an as is thing because it is not a safety issueEven though it is an expensive fixI was hoping your dealership would be a place I could trust in the future since I am a year old "kid" I have a great credit scoreAccording to your financial office, best they have seen at my ageIf everything went well I was going to make my next purchase with your companyI was also testing the dealership out for my parents as they are looking for a car to buy from a trustworthy dealerWe really, really enjoyed Mathews in Newark and thought we would have the same kind of service at Mathews in MarionAll that I am asking is for a response that addresses my first complaint and this message and some kind of accountability for selling a truck or any car off your lot that has not been inspected once and is a risk for the person driving it and the people around it.
THE SALE PRICE ON THIS UNIT WAS AND IT WAS SOLD AS IS, THERE WAS NO ERASING OF CODES TO DECIEVE THE CUSTOMER AND THE FIRST STEP WOULD HAVE BEEN TO CONTACT THE DEALERSHIP AND LET THEM KNOW THAT THERE WAS A PROBLEM SO THAT IT COULD HAVE BEEN RESOLVED BUT INSTEAD WE HEARD NOTHING UNTIL AFTER THE CUSTOMER REPAIRED THE VEHICLE AND NOW WANTS REIMBURSED
Mr [redacted] has taken the correct path with Chrysler, hopefully the Chrysler Corporation can satisfy his request, once again we value Mr [redacted] as a customer and we also value his family who have been longtime clients, his request are just outside of what we here at Mathews Dodge could do ThankyouTom [redacted]
I have made it clear that I understand this car is as isI Would appreciate it if any part of my complaint was addressedI did take the truck on a test drive, and I mentioned the flat tire to one of your sales managers, Greg C***He took the truck back and refilled it with airTo me this is not fixing the issue, but putting a band-aid on it so that I would think it is fixedThis truck has had many repairs that I have had to fixWhich I am not expecting a perfect truck, like you said it is almost years oldAt a price of I would expect to be able to safely drive a car off your lot, and if there was a safety issue I would think you guys would've told me ahead of time so I would know what to expect and that it is not safe to driveMy problem is, and why I am complaining is the deceitfulness of your employee and the disregard of safety your company showsI was told that your company does not perform any kind of inspection on "older" vehiclesI find that hard to believe and if it is true I think that is a very unsafe practice and a liability issue on your partIt would not look good if I was on a test drive and we get in a car accident because one of your vehicles was not not inspectedI just expected more out of a dealership like MathewsI feel like I was discriminated against because of my age and I feel I still amIt was like your salesman thought he could rush me in and out and lie to me because I am just a "kid"I think your response was super unprofessional because it answered none of my concernsAgain I realize the car is as isSomething that is broke for example is the heater coreThis is something I would classify more as an as is thing because it is not a safety issueEven though it is an expensive fixI was hoping your dealership would be a place I could trust in the future since I am a year old "kid" I have a great credit scoreAccording to your financial office, best they have seen at my ageIf everything went well I was going to make my next purchase with your companyI was also testing the dealership out for my parents as they are looking for a car to buy from a trustworthy dealerWe really, really enjoyed Mathews in Newark and thought we would have the same kind of service at Mathews in MarionAll that I am asking is for a response that addresses my first complaint and this message and some kind of accountability for selling a truck or any car off your lot that has not been inspected once and is a risk for the person driving it and the people around it.
THE SALE PRICE ON THIS UNIT WAS AND IT WAS SOLD AS IS, THERE WAS NO ERASING OF CODES TO DECIEVE THE CUSTOMER AND THE FIRST STEP WOULD HAVE BEEN TO CONTACT THE DEALERSHIP AND LET THEM KNOW THAT THERE WAS A PROBLEM SO THAT IT COULD HAVE BEEN RESOLVED BUT INSTEAD WE HEARD NOTHING UNTIL AFTER THE CUSTOMER REPAIRED THE VEHICLE AND NOW WANTS REIMBURSED