American Dream Lawn & Home Care

Do NOT hire this company under ANY circumstances!!! I have never in my life left a review like this, but the total lack of professionalism I experienced called for nothing lessAmerican Dream Lawn & Home Care left a magnet in my mailbox with a lawn estimateI put it on my fridge just in case we needed service in the futureMy husband's birthday is this weekend and I thought it'd be nice to have someone else mow the lawn this weekMy husband works two jobs and we have a child with special needsHe is an amazing dad and I was excited to surprise himCalled up the number from the fridge magnet, asked to schedule a one-time serviceThey explained that they did not offer one-time services and that I would need to commit to a minimum of four servicesThough that hadn't been my original intent, I told them that that was fineI received an invoice almost immediately for those four services, well in advance of the first scheduled sessionI thought that it was strange that they were asking for money before they'd even cut a blade of grass, but figured whoever handled invoicing was just sending out batch invoicesI shrugged it off and figured I would pay the invoice in full after they left the first day, thus paying for one completed service and pre-paying for the three future servicesI received a call this afternoon, the day they were scheduled to mow for the first time, asking why I hadn't paid the invoiceConfused, I said, "Well, I haven't had anything done." The receptionist, Jeanette, explained that they'd been "burned" by customers in the past, "didn't know me," and expected full payment for all four services in advance or she would have to cancel today's services"I'm uncomfortable paying that much money when no work has been done," I said"I can pay for one session in advance, and then pay for the other three tonight after you do your first job, but I'm not going to pay for four sessions before you've even set foot on my lawn(Except, of course, to sneak around my property leaving advertising magnets.) She said, "I understandWe would feel pause, tooIf you want to run a check out to my son Kyle when he gets there, that'll be fine." For clarification, I said, "Yes, I'll be happy to run out a $check for today's sessionI'll pay the rest of the invoice tonight after the first service." She said that was fine, that they'd be there soon, and we hung upLiterally minutes later, I received a text from the company saying: "Sorry to bother you again but I talked to Steve and we appreciate you giving us a call about lawn service but we are going to pass with servicing your lawn." (This is a direct quoteI saved the text message.) I tried to call the company back, only to be sent to voicemail twiceA few minutes later, I saw that I missed a call from SteveI called back and expressed my shock and surprise at the lack of professionalism his company had shown, telling him I've never in my life heard of a lawn care provider asking for pre-payment AT ALL, much less for four sessions in advance before even cutting my lawn onceI asked him if he was running a scam, then added, "Why did you even call me?" His response? "You're a liarYou're the one that called meYou sought us out." At this point, the entire situation was almost comicalI reiterated, "No sirI called you back after you called meFurthermore, you left a magnet in my mailboxYou came onto my property and solicited my businessI simply took you up on the estimate you left on my propertyYou sought out my businessYou asked for $from me before I'd even met you or seen any work from you at allI offered to pre-pay for the first session and then pre-pay for the other three sessions after the first session was completedYour receptionist told me that it was fine to hand your guys a checkThen, out of the blue, I receive a text saying you are going to quote-unquote 'pass on servicing my lawn'? It's unprofessionalThat's all I have to say." Then, I wished him a nice day and ended the conversationI frankly am still totally perplexed by the entire situationLike anyone else, I've dealt with shady businesses in the pastI usually just move on and avoid doing business with those people againThe lack of professionalism and duplicity I encountered with this company was so unlike any interaction I've ever had with any other business in my life that I had to write a reviewSomething that could've been extremely simple (accepting a check, cutting my grass) was, for reasons unknown, turned into an incredibly difficult and bizarre experience by American Dream Lawn & Home CareI suggest they rename their company "American Nightmare." Avoid this company or run the risk of receiving a text message on the day of a scheduled service, explaining that they will "pass" on you, like their customers have won some sort of illustrious prize by offering their hard-earned money and businessScammers ahoy!

American Dream Lawn and Home Care has serviced my lawn for over years and countingMy neighbors are in awe of how great my yard and landscaping lookTheir pricing is far better than any competitor and the level of detail is beyond perfectionI have never met a more honest business owner that takes such pride in his companyHe personally comes out to ensure quality control at least once per monthThey are so amazing that at least 25% of my neighbors have hired him within the past yearsIt would have been sooner but they have still been building in my neighborhood until about months agoI am a Vice President of Human Resources for a very large health care company and I could only hope my employees were as sophisticated and courteous as those of American Dream Lawn and Home CareIf you are looking for a company that is locally owned and family-oriented that takes pride in everything they do then you will be amazed at how American Dream will surpass your highest expectations

I have been using American Dream Lawn and Home Care for almost a year since moving to MurfreesboroThey have done a great job with my lawnThe lawn looks great! Every week they are always on time and friendlyI recommend them highly

I am very happy with American DreamI was looking for a new lawn maintenance company and did some searching around onlineRan across these guysThey came out, talked to me about exactly what I wantedWe agreed on the service, the timing, and the moneyThey set me up on a monthly budget plan so it's easy for me and themThey come out every week and take care of everythingIf there is anything I need extra, I can email them and let them know what I need and they will make sure it gets taken care of the next time they come out
They have shown up on time, every weekThey always send an email in advance if the schedule changes (due to weather or holidays) so customers know what to expectWould highly recommend this company and look forward to continuing to do business with them

Do NOT hire this company under ANY circumstances!!! I have never in my life left a review like this, but the total lack of professionalism I experienced called for nothing less. American Dream Lawn & Home Care left a magnet in my mailbox with a lawn estimate. I put it on my fridge just in case we needed service in the future. My husband's birthday is this weekend and I thought it'd be nice to have someone else mow the lawn this week. My husband works two jobs and we have a child with special needs. He is an amazing dad and I was excited to surprise him. Called up the number from the fridge magnet, asked to schedule a one-time service. They explained that they did not offer one-time services and that I would need to commit to a minimum of four services. Though that hadn't been my original intent, I told them that that was fine. I received an invoice almost immediately for those four services, well in advance of the first scheduled session. I thought that it was strange that they were asking for money before they'd even cut a blade of grass, but figured whoever handled invoicing was just sending out batch invoices. I shrugged it off and figured I would pay the invoice in full after they left the first day, thus paying for one completed service and pre-paying for the three future services. I received a call this afternoon, the day they were scheduled to mow for the first time, asking why I hadn't paid the invoice. Confused, I said, "Well, I haven't had anything done." The receptionist, Jeanette, explained that they'd been "burned" by customers in the past, "didn't know me," and expected full payment for all four services in advance or she would have to cancel today's services. "I'm uncomfortable paying that much money when no work has been done," I said. "I can pay for one session in advance, and then pay for the other three tonight after you do your first job, but I'm not going to pay for four sessions before you've even set foot on my lawn. (Except, of course, to sneak around my property leaving advertising magnets.) She said, "I understand. We would feel pause, too. If you want to run a check out to my son Kyle when he gets there, that'll be fine." For clarification, I said, "Yes, I'll be happy to run out a $30 check for today's session. I'll pay the rest of the invoice tonight after the first service." She said that was fine, that they'd be there soon, and we hung up. Literally minutes later, I received a text from the company saying: "Sorry to bother you again but I talked to Steve and we appreciate you giving us a call about lawn service but we are going to pass with servicing your lawn." (This is a direct quote. I saved the text message.) I tried to call the company back, only to be sent to voicemail twice. A few minutes later, I saw that I missed a call from Steve. I called back and expressed my shock and surprise at the lack of professionalism his company had shown, telling him I've never in my life heard of a lawn care provider asking for pre-payment AT ALL, much less for four sessions in advance before even cutting my lawn once. I asked him if he was running a scam, then added, "Why did you even call me?" His response? "You're a liar. You're the one that called me. You sought us out." At this point, the entire situation was almost comical. I reiterated, "No sir. I called you back after you called me. Furthermore, you left a magnet in my mailbox. You came onto my property and solicited my business. I simply took you up on the estimate you left on my property. You sought out my business. You asked for $120 from me before I'd even met you or seen any work from you at all. I offered to pre-pay for the first session and then pre-pay for the other three sessions after the first session was completed. Your receptionist told me that it was fine to hand your guys a check. Then, out of the blue, I receive a text saying you are going to quote-unquote 'pass on servicing my lawn'? It's unprofessional. That's all I have to say." Then, I wished him a nice day and ended the conversation. I frankly am still totally perplexed by the entire situation. Like anyone else, I've dealt with shady businesses in the past. I usually just move on and avoid doing business with those people again. The lack of professionalism and duplicity I encountered with this company was so unlike any interaction I've ever had with any other business in my life that I had to write a review. Something that could've been extremely simple (accepting a check, cutting my grass) was, for reasons unknown, turned into an incredibly difficult and bizarre experience by American Dream Lawn & Home Care. I suggest they rename their company "American Nightmare." Avoid this company or run the risk of receiving a text message on the day of a scheduled service, explaining that they will "pass" on you, like their customers have won some sort of illustrious prize by offering their hard-earned money and business. Scammers ahoy!

Steve and his crew have been maintaining our lawn for 2+ years and we have received nothing but professional, affordable service. Steve does a great job communicating with his customers if there is an interruption in service or schedule change due to weather. In addition to our weekly mowing service, we have had American Dream aerate and over-seed our lawn the last two years and the results were fantastic. This season, with the long dry spell, Steve noticed that the aeration did not do very well due to the tough soil so he made a second trip out to aerate at no cost. It has been my experience that American Dream will go out of their way to ensure that you are satisfied. The online invoicing/payment via paypal is also very convenient!