We have received your complaint with regards to your dissatisfaction in the level of service you recently received when attempting to refill your - prescription.First and foremost, I would like to formally apologize for your inconvenienceThe delay you experienced is not acceptable and does not meet our expectations with regards to providing quality patient care.I have reviewed your chart and determined that a day supply of the prescription in question was ultimately sent to the [redacted] pharmacy on Lorain Road on May 29, I then spoke with DrK [redacted] and informed him of your concern as well as your request for a six month supply of medicationDrK [redacted] apologizes for the recent delay as well; however he is unable to prescribe months of medication as you were last seen by him December of In order to prescribe additional refills, you will need to be seen in the office to be evaluated.All patient complaints are taken seriously and we want to assure you that your concern has been addressedOur office policy is that prescription refill requests are processed within - hoursI sincerely hope that you have no further delays in the processing of prescription refill requestsHowever in the event you are not fully satisfied with the service you receive in the future, please feel free to contact me directly at 440- [redacted] Thank you for choosing North Ohio Heart Center/Ohio Medical GroupWe look forward to providing you high quality time, timely care in the future.Sincerely, [redacted] Department Supervisor, Westlake Of?cepartnersforyourhealth.com
We have received your complaint with regards to your dissatisfaction in the level of service you recently received when attempting to refill your - prescription.First and foremost, I would like to formally apologize for your inconvenienceThe delay you experienced is not acceptable and does not meet our expectations with regards to providing quality patient care.I have reviewed your chart and determined that a day supply of the prescription in question was ultimately sent to the [redacted] pharmacy on Lorain Road on May 29, I then spoke with DrK [redacted] and informed him of your concern as well as your request for a six month supply of medicationDrK [redacted] apologizes for the recent delay as well; however he is unable to prescribe months of medication as you were last seen by him December of In order to prescribe additional refills, you will need to be seen in the office to be evaluated.All patient complaints are taken seriously and we want to assure you that your concern has been addressedOur office policy is that prescription refill requests are processed within - hoursI sincerely hope that you have no further delays in the processing of prescription refill requestsHowever in the event you are not fully satisfied with the service you receive in the future, please feel free to contact me directly at 440- [redacted] Thank you for choosing North Ohio Heart Center/Ohio Medical GroupWe look forward to providing you high quality time, timely care in the future.Sincerely, [redacted] Department Supervisor, Westlake Of?cepartnersforyourhealth.com