American Eagle Financial Credit Uniion

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Website Complaint Response:
Member complaint regarding the assessment of overdraft fees, and request for reimbursementUpon review of the transaction history in the member's account, there were no fees assessed in errorThe member did not have her savings linked to her
checking for overdraft protection, and therefore we were unable to move funds to cover her transactionsOn February 15, 2014, Ms *** had an available balance of $155.40, this was a combination of her actual balance of $and a $debit card transaction holdOn the same day two transactions attemped to clear; one debit card transaction for $2.64, and a loan payment transfer of $These transactions left an available balance of (-$1,23), which triggered the $overdraft feeThat fee left Ms *** with a balance of (-$16.23)On February 16, 2014, the $debit card transaction cleared the account and the hold was released, leaving Ms *** with an available balance of (-$36.23) which triggered a second overdraft fee of $We have rebated fees to Ms *** in the past, $rebated in 2013, and one of the $fees rebated in We will rebate one additional $fee as a result of this complaint, and as an exception our our standard practiceWe recommend that Ms *** come into a branch location or call our Member Contact Center at ###-###-#### to enquire about having her savings linked to her checking account for overdraft protection at a lower fee per transfer of $instead of the $overdraft fee
3/27/3:34:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]