American Eagle Garage Doors

Dear sir / madame Mrs *** called us with a problem of a broken spring, our experienced technician put the proper size of the spring on her garage door , There is no different models of springs, the springs go by the weight of the garage door,The technician made sure that the door is balanced
perfectly when he leftAfter couple of days Mrs *** called to complain about the size of the spring we tried to explain to her that the springs go by the weight of the garage door and how it is balanced but she did not want to understand and wanted to talk to the manager who explained her the same thingWe offered Mrs*** to refund her money and take our spring back but she refusedThere is four years warranty on our spring