American Eagles Construction Company, LLC

Initial Business Response / [redacted] (1000, 8, 2015/04/24) */ Home owner has made many changes, and before you got this complain we had reached and agreement for what he is asking for, just under warranty standards, we are very surprised why he filed this claim, we had review, repair and finish now with a different team according his requested Now AECC and Mr [redacted] are agreed reimburse $for all receipts he provided to us Thanks Harold [redacted] Company Owner ***copied and pasted from email Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/05/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not going to get involved in a back and forth argument regarding the statements made above, however I did provide Mr [redacted] receipts as requested on 4/15/to which I received a reponse on 4/stating "***, we are taking care of you"On 4/24, I made an inquiry as to the status of my reimbursement to which I received the response "Please wait, we got your receipts and we are working we [redacted] as well, and we will mail to you the check once we fill it out"On 4/29, I sent an email follow up "I received your email back as well as your response on the Revdex.com casePlease provide an eta on my check as I need to respond to the open case by 5/4"I have yet to receive a response to my last communicationI was forced to take unplanned money out to remediate the excessive dust in my house so my kids could have heat and sleep without inhaling drywall dustI am unsure of what needs to happen behind the scenes with American Eagle and his contractor, but that should not affect the timeliness of my reimbursement which has been agreed to Final Business Response / [redacted] (4000, 12, 2015/05/04) */ So Far American Eagles Construction and Mr [redacted] has reached an agreement to repair and fix Mr [redacted] home , which has been done alreadyWe are in negotiations with [redacted] He has accepted responsibility for the damage and incompleteness by his teamMr [redacted] has justified that this happened to Mr [redacted] home due to him being unfocusedMr [redacted] had an internal family crisis in New York, which caused the job to become complete and not complete in a professional mannerNo matter what the circumstances are, American Eagles Construction has to accept responsibility and correct this matter professionally to Mr[redacted] home Final Consumer Response / [redacted] (2000, 27, 2015/08/04) */ Worked with American Eagle LLCand despite some issues with workmanship, American Eagle assigned new workers to our residence to ensure the end product was to our expectationsHarold and Nakia handled our concerns professionally and made amends for anything that needed to be taken care ofDespite earlier concerns, I am now a satisfied customer

Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ Dear Revdex.com, Mr [redacted] & Future Customers, We value your business & supportMr [redacted] was a repeat customer & we were in the process of entering a 3rd contract for full roofing replacement on of his buildings in StillwaterI need to clarify facts with this caseThat day we had completed the "4"x4" spindle style support" that he agreed he wanted vs the 2"x4" lumber he had priorWall was not load bearing wall so was basically for looksWe then installed trim to the upper & lower section of the 4"x4" spindle to create a nice finished lookMarch 20th at approx 12-pm I received a call asking me to stop work immediately on the $3,scope of work contract we had due to him losing a court case for 40,to a tenant of hisHe told me he wouldn't be able to move forward the roofing or remainder of the 3,contractHe had put $2,down on this $3,contract & line item #was completed which totaled 1,Line #was 2,We understand things in life happen that are unexpected & try to help best we canIn this case work was completed based on scope of work, material and time had been spent to schedule/complete line #I told Mr [redacted] due to how far we were in the process of completion he would be charged the 25% restocking/cancellation fee on line #total only and the 1,was to pay services received/completed prior to the cancellationThe job was done and had been in production days2,700- 25%= $$800-675= $refund for him once he gets us a cancellation in writing its standard procedureFrom Mar 25th -Apr 20th texts stating "send me rest of money, send me difference" but no cancellation letter/email, phone call etcSince April 20th I have not heard or seen such letter, received a call to me or our office, email/ text regarding this issueOur office can be contacted Mon-Fri 8am-5pm & I can reached 24/on my cell as we provided emergency water leaking service for Mr [redacted] June 15th we received a letter in our office from [redacted] Law for Mr [redacted] demanding full refundphone calls to [redacted] law to clarify the situation and as of 10:30am 6/25/still no return phone call to me or our officeWe want to resolve the matter as we have tried but without cooperation from Mr [redacted] it makes it rather difficultOur resolution is simple refund Mr [redacted] the difference of $and issue lien waivers and close this case with the Revdex.com & client with no damage to our reputation as we pride ourselves on reputation & integrityThanks and have a great day Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never sighed anything I did notice that this company is putting a different wood from the order(that is why it was so expensive they said and then I found out its by wood Final Business Response / [redacted] (4000, 13, 2015/07/23) */ ***Document Attached [redacted] Hello Mr, [redacted] I would like to provide you with our documents and contract that represents the work we have done for youBoth documents were dated before we started the work on your property 1) I have attached our bid/estimate dated Feb 20, that shows the descriptions of the work we plan on doing to your propertyIn the description, it stated in item #2: remove existing 2xsupport and install new 4xspindle style support to ceiling in upper loft for S1,With this bid/estimate, you agreed to the scope of work and we were able to move forward with this projectYou agreed to put down$for the estimateWe set a date on March 12, to come pick up the check for the down paymentThis is how we were able to start 2) I have attached the contract regarding the work that is contract with youIt was signed on 3/12/ On the contract in our special notes section; it states just like our estimate: 1) attach to item #and #from estimated date 2/20/(provided as an attachment on this case from above), Removed 2xsupport and install 4xspindle style supportOn March 12, 2015, we came to pick up your down payment of S2, [redacted] a representative manager who gave us the check for $2,signed your contract and gave us the check for your work 3) I have attached the check you provided to our company on March 12, That shows that you wanted us to do the work for your propertyI believe that if you didn't want the work listed on our bid/estimate done; you would of never paid us the down payment With these documents provided; it states clearly what American Eagles Construction Company was contracted to do on your property In response to your comment: When you stated that "you notice that this company is putting different wood from the order" American Eagles Construction Company doesn't believe that you didn't knowAs documented on Feb 20, from our bid/estimate/order, you knew that our company is assigned to replace your 2xwith a 4xspindle styleAs it is agreed from the estimate and contractPlease be reasonable here, you have to had read our bid/estimate/order before you agreed to give us $ We would like to settle this in a fair mannerWe have already completed item #on the bid/estimate for youHowever we can refund you the remaining money from your $You paid a down payment to us in the amount of $for item #and #3; however, we did not complete #on the bid per your request to cancel all jobWe can subtract the $from item #at $1,This will give you a refund of $ We will agree to settle by giving you $back for the work that did not get completed due to your cancellation request I understand you are not happy with what American Eagles' has done for you but we cannot do anything regarding the work that has been completedThe item # is finalized and completed already as agreed on both the estimate and contractAll work has been done for item #and you have your beautiful support to the ceiling We can only be fair and give you your money back from the work we have not completedThat amount will be refund back to you at the amount of $ Thank you for your time and we hope to settle in a fair matter thank your for your time and please call us anytime if you need to Sincerely, [redacted] Office Manager Final Consumer Response / [redacted] (3000, 15, 2015/07/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will pay $for their work I want to get $back refund

Initial Business Response /* (1000, 8, 2015/04/24) */
Home owner has made many changes, and before you got this complain we had reached and agreement for what he is asking for, just under warranty standards, we are very surprised why he filed this claim, we had review, repair and finish now
with a different team according his requested
Now AECC and Mr *** are agreed reimburse $for all receipts he provided to us
Thanks
Harold ***
Company Owner
***copied and pasted from email
Initial Consumer Rebuttal /* (3000, 10, 2015/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not going to get involved in a back and forth argument regarding the statements made above, however I did provide Mr*** receipts as requested on 4/15/to which I received a reponse on 4/stating "***, we are taking care of you"On 4/24, I made an inquiry as to the status of my reimbursement to which I received the response "Please wait, we got your receipts and we are working we *** as well, and we will mail to you the check once we fill it out"On 4/29, I sent an email follow up "I received your email back as well as your response on the Revdex.com casePlease provide an eta on my check as I need to respond to the open case by 5/4"I have yet to receive a response to my last communicationI was forced to take unplanned money out to remediate the excessive dust in my house so my kids could have heat and sleep without inhaling drywall dustI am unsure of what needs to happen behind the scenes with American Eagle and his contractor, but that should not affect the timeliness of my reimbursement which has been agreed to
Final Business Response /* (4000, 12, 2015/05/04) */
So Far American Eagles Construction and Mr*** *** has reached an agreement to repair and fix Mr*** home , which has been done alreadyWe are in negotiations with *** ***He has accepted responsibility for the damage and incompleteness by his teamMr*** has justified that this happened to Mr*** home due to him being unfocusedMr*** had an internal family crisis in New York, which caused the job to become complete and not complete in a professional mannerNo matter what the circumstances are, American Eagles Construction has to accept responsibility and correct this matter professionally to Mr.*** home
Final Consumer Response /* (2000, 27, 2015/08/04) */
Worked with American Eagle LLCand despite some issues with workmanship, American Eagle assigned new workers to our residence to ensure the end product was to our expectationsHarold and Nakia handled our concerns professionally and made amends for anything that needed to be taken care ofDespite earlier concerns, I am now a satisfied customer

Initial Business Response /* (1000, 5, 2015/06/25) */
Dear Revdex.com, Mr. [redacted] & Future Customers,
We value your business & support. Mr. [redacted] was a repeat customer & we were in the process of entering a 3rd contract for full roofing replacement on 2 of his buildings in Stillwater. I...

need to clarify facts with this case. That day we had completed the "4"x4" spindle style support" that he agreed he wanted vs the 2"x4" lumber he had prior. Wall was not load bearing wall so was basically for looks. We then installed trim to the upper & lower section of the 4"x4" spindle to create a nice finished look. March 20th at approx 12-1 pm I received a call asking me to stop work immediately on the $3,900.00 scope of work contract we had due to him losing a court case for 40,000 to a tenant of his. He told me he wouldn't be able to move forward the roofing or remainder of the 3,900 contract. He had put $2,000 down on this $3,900 contract & line item #1 was completed which totaled 1,200. Line #2 was 2,700. We understand things in life happen that are unexpected & try to help best we can. In this case work was completed based on scope of work, material and time had been spent to schedule/complete line #2. I told Mr. [redacted] due to how far we were in the process of completion he would be charged the 25% restocking/cancellation fee on line #2 total only and the 1,200 was to pay services received/completed prior to the cancellation. The job was done and had been in production 2 days. 2,700- 25%= $675.00. $800-675= $125.00 refund for him once he gets us a cancellation in writing its standard procedure. From Mar 25th -Apr 20th 3 texts stating "send me rest of money, send me difference" but no cancellation letter/email, phone call etc. Since April 20th 2015 I have not heard or seen such letter, received a call to me or our office, email/ text regarding this issue. Our office can be contacted Mon-Fri 8am-5pm & I can reached 24/7 on my cell as we provided emergency water leaking service for Mr. [redacted]. June 15th we received a letter in our office from [redacted] Law for Mr. [redacted] demanding full refund. 3 phone calls to [redacted] law to clarify the situation and as of 10:30am 6/25/15 still no return phone call to me or our office. We want to resolve the matter as we have tried but without cooperation from Mr. [redacted] it makes it rather difficult. Our resolution is simple refund Mr. [redacted] the difference of $125.00 and issue lien waivers and close this case with the Revdex.com & client with no damage to our reputation as we pride ourselves on reputation & integrity. Thanks and have a great day.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1. I never sighed anything.
2. I did notice that this company is putting a different wood from the order. (that is why it was so expensive they said and then I found out its 4 by 4 wood
Final Business Response /* (4000, 13, 2015/07/23) */
[redacted]Document Attached[redacted]
Hello Mr, [redacted]
I would like to provide you with our documents and contract that represents the work we have done for you. Both documents were dated before we started the work on your property.
1)
I have attached our bid/estimate dated Feb 20, 2015 that shows the descriptions of the work we plan on doing to your property. In the description, it stated in item #2: remove existing 2x4 support and install new 4x4 spindle style support to ceiling in upper loft for S1,200.00. With this bid/estimate, you agreed to the scope of work and we were able to move forward with this project. You agreed to put down$2000.00 for the estimate. We set a date on March 12, 2015 to come pick up the check for the down payment. This is how we were able to start.
2)
I have attached the contract regarding the work that is contract with you. It was signed on 3/12/2015.
On the contract in our special notes section; it states just like our estimate: 1) attach to item #2 and #3 from estimated date 2/20/15 (provided as an attachment on this case from above), Removed 2x4 support and install 4x4 spindle style support. On March 12, 2015, we came to pick up your down payment of S2,000.00. [redacted] a representative manager who gave us the check for $2,000.00 signed your contract and gave us the check for your work.
3)
I have attached the check you provided to our company on March 12, 2015. That shows that you wanted us to do the work for your property. I believe that if you didn't want the work listed on our bid/estimate done; you would of never paid us the down payment.
With these 3 documents provided; it states clearly what American Eagles Construction Company was contracted to do on your property.
In response to your comment:
When you stated that "you notice that this company is putting different wood from the order".
American Eagles Construction Company doesn't believe that you didn't know. As documented on Feb 20, 2015 from our bid/estimate/order, you knew that our company is assigned to replace your 2x2 with a 4x4 spindle style. As it is agreed from the estimate and contract. Please be reasonable here, you have to had read our bid/estimate/order before you agreed to give us $2000.00.
We would like to settle this in a fair manner. We have already completed item #2 on the bid/estimate for you. However we can refund you the remaining money from your $2000.00. You paid a down payment to us in the amount of $2000.00 for item #2 and #3; however, we did not complete #3 on the bid per your request to cancel all job. We can subtract the $2000.00 from item #2 at $1,200.00. This will give you a refund of $800.00.
We will agree to settle by giving you $800.00 back for the work that did not get completed due to your cancellation request.
I understand you are not happy with what American Eagles' has done for you but we cannot do anything regarding the work that has been completed. The item # 2 is finalized and completed already as agreed on both the estimate and contract. All work has been done for item #2 and you have your beautiful support to the ceiling.
We can only be fair and give you your money back from the work we have not completed. That amount will be refund back to you at the amount of $800.00.
Thank you for your time and we hope to settle in a fair matter.
thank your for your time and please call us anytime if you need to.
Sincerely,
[redacted]
Office Manager
Final Consumer Response /* (3000, 15, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will pay $500 for their work.
I want to get $1500 back refund

Initial Business Response /* (1000, 8, 2015/04/24) */
Home owner has made many changes, and before you got this complain we had reached and agreement for what he is asking for, just under warranty standards, we are very surprised why he filed this claim, we had review, repair and finish now with a...

different team according his requested.
Now AECC and Mr [redacted] are agreed reimburse $845 for all receipts he provided to us.
Thanks.
Harold [redacted]
Company Owner.
[redacted]copied and pasted from email.
Initial Consumer Rebuttal /* (3000, 10, 2015/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not going to get involved in a back and forth argument regarding the statements made above, however I did provide Mr. [redacted] receipts as requested on 4/15/15 to which I received a reponse on 4/17 stating "[redacted], we are taking care of you". On 4/24, I made an inquiry as to the status of my reimbursement to which I received the response "Please wait, we got your receipts and we are working we [redacted] as well, and we will mail to you the check once we fill it out". On 4/29, I sent an email follow up "I received your email back as well as your response on the Revdex.com case. Please provide an eta on my check as I need to respond to the open case by 5/4". I have yet to receive a response to my last communication. I was forced to take unplanned money out to remediate the excessive dust in my house so my kids could have heat and sleep without inhaling drywall dust. I am unsure of what needs to happen behind the scenes with American Eagle and his contractor, but that should not affect the timeliness of my reimbursement which has been agreed to.
Final Business Response /* (4000, 12, 2015/05/04) */
So Far American Eagles Construction and Mr. [redacted] has reached an agreement to repair and fix Mr. [redacted] home , which has been done already. We are in negotiations with [redacted]. He has accepted responsibility for the damage and incompleteness by his team. Mr. [redacted] has justified that this happened to Mr. [redacted] home due to him being unfocused. Mr. [redacted] had an internal family crisis in New York, which caused the job to become complete and not complete in a professional manner. No matter what the circumstances are, American Eagles Construction has to accept responsibility and correct this matter professionally to Mr.[redacted] home.
Final Consumer Response /* (2000, 27, 2015/08/04) */
Worked with American Eagle LLC. and despite some issues with workmanship, American Eagle assigned new workers to our residence to ensure the end product was to our expectations. Harold and Nakia handled our concerns professionally and made amends for anything that needed to be taken care of. Despite earlier concerns, I am now a satisfied customer

Initial Business Response /* (1000, 5, 2015/06/25) */
Dear Revdex.com, Mr. [redacted] & Future Customers,
We value your business & support. Mr. [redacted] was a repeat customer & we were in the process of entering a 3rd contract for full roofing replacement on 2 of his buildings in Stillwater. I need to...

clarify facts with this case. That day we had completed the "4"x4" spindle style support" that he agreed he wanted vs the 2"x4" lumber he had prior. Wall was not load bearing wall so was basically for looks. We then installed trim to the upper & lower section of the 4"x4" spindle to create a nice finished look. March 20th at approx 12-1 pm I received a call asking me to stop work immediately on the $3,900.00 scope of work contract we had due to him losing a court case for 40,000 to a tenant of his. He told me he wouldn't be able to move forward the roofing or remainder of the 3,900 contract. He had put $2,000 down on this $3,900 contract & line item #1 was completed which totaled 1,200. Line #2 was 2,700. We understand things in life happen that are unexpected & try to help best we can. In this case work was completed based on scope of work, material and time had been spent to schedule/complete line #2. I told Mr. [redacted] due to how far we were in the process of completion he would be charged the 25% restocking/cancellation fee on line #2 total only and the 1,200 was to pay services received/completed prior to the cancellation. The job was done and had been in production 2 days. 2,700- 25%= $675.00. $800-675= $125.00 refund for him once he gets us a cancellation in writing its standard procedure. From Mar 25th -Apr 20th 3 texts stating "send me rest of money, send me difference" but no cancellation letter/email, phone call etc. Since April 20th 2015 I have not heard or seen such letter, received a call to me or our office, email/ text regarding this issue. Our office can be contacted Mon-Fri 8am-5pm & I can reached 24/7 on my cell as we provided emergency water leaking service for Mr. [redacted]. June 15th we received a letter in our office from [redacted] Law for Mr. [redacted] demanding full refund. 3 phone calls to [redacted] law to clarify the situation and as of 10:30am 6/25/15 still no return phone call to me or our office. We want to resolve the matter as we have tried but without cooperation from Mr. [redacted] it makes it rather difficult. Our resolution is simple refund Mr. [redacted] the difference of $125.00 and issue lien waivers and close this case with the Revdex.com & client with no damage to our reputation as we pride ourselves on reputation & integrity. Thanks and have a great day.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1. I never sighed anything.
2. I did notice that this company is putting a different wood from the order. (that is why it was so expensive they said and then I found out its 4 by 4 wood
Final Business Response /* (4000, 13, 2015/07/23) */
[redacted]Document Attached[redacted]
Hello Mr, [redacted]
I would like to provide you with our documents and contract that represents the work we have done for you. Both documents were dated before we started the work on your property.
1)
I have attached our bid/estimate dated Feb 20, 2015 that shows the descriptions of the work we plan on doing to your property. In the description, it stated in item #2: remove existing 2x4 support and install new 4x4 spindle style support to ceiling in upper loft for S1,200.00. With this bid/estimate, you agreed to the scope of work and we were able to move forward with this project. You agreed to put down$2000.00 for the estimate. We set a date on March 12, 2015 to come pick up the check for the down payment. This is how we were able to start.
2)
I have attached the contract regarding the work that is contract with you. It was signed on 3/12/2015.
On the contract in our special notes section; it states just like our estimate: 1) attach to item #2 and #3 from estimated date 2/20/15 (provided as an attachment on this case from above), Removed 2x4 support and install 4x4 spindle style support. On March 12, 2015, we came to pick up your down payment of S2,000.00. [redacted] a representative manager who gave us the check for $2,000.00 signed your contract and gave us the check for your work.
3)
I have attached the check you provided to our company on March 12, 2015. That shows that you wanted us to do the work for your property. I believe that if you didn't want the work listed on our bid/estimate done; you would of never paid us the down payment.
With these 3 documents provided; it states clearly what American Eagles Construction Company was contracted to do on your property.
In response to your comment:
When you stated that "you notice that this company is putting different wood from the order".
American Eagles Construction Company doesn't believe that you didn't know. As documented on Feb 20, 2015 from our bid/estimate/order, you knew that our company is assigned to replace your 2x2 with a 4x4 spindle style. As it is agreed from the estimate and contract. Please be reasonable here, you have to had read our bid/estimate/order before you agreed to give us $2000.00.
We would like to settle this in a fair manner. We have already completed item #2 on the bid/estimate for you. However we can refund you the remaining money from your $2000.00. You paid a down payment to us in the amount of $2000.00 for item #2 and #3; however, we did not complete #3 on the bid per your request to cancel all job. We can subtract the $2000.00 from item #2 at $1,200.00. This will give you a refund of $800.00.
We will agree to settle by giving you $800.00 back for the work that did not get completed due to your cancellation request.
I understand you are not happy with what American Eagles' has done for you but we cannot do anything regarding the work that has been completed. The item # 2 is finalized and completed already as agreed on both the estimate and contract. All work has been done for item #2 and you have your beautiful support to the ceiling.
We can only be fair and give you your money back from the work we have not completed. That amount will be refund back to you at the amount of $800.00.
Thank you for your time and we hope to settle in a fair matter.
thank your for your time and please call us anytime if you need to.
Sincerely,
[redacted]
Office Manager
Final Consumer Response /* (3000, 15, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will pay $500 for their work.
I want to get $1500 back refund