I am not saying you will not receive a refund, but this is copied directly from the agreement you signed:"CLIENT will receive a Federal Loan Consolidation through the Department of Education.If a CLIENT is not approved for a Federal Loan Consolidation through the... ED, the AES willreimburse 100% of the Initial Fee Payment. CLIENT also understands that a third party paymentprocessing company will be pulling the CLIENT`S Enrollment Fee Payments(s)Client Initials: **"You DID receive a Federal Loan Consolidation and you did pay $0 on your loans over the past year. You also now have three additional years of forbearance if you need them. Also included in the agreement was a "Self Certification" that you signed showing your income was $21,600. I understand the other issues and will address those further at a later date.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowMY load, was indeed, completed by AESHowever, my HUSBANDS loan, was notWe had to complete everything on our ownWe repetitively emailed and called [redacted] ***, and she never would answer her phone or return calls OR emailsWe were guaranteed a money back guarantee if we were not satisfied, and we are notYet, we have not received $back for their LACK of servicesIf they are indeed a reputable business, then the customer should not have such a hard time getting into contact with them and it should not take 4-months to complete a loan Regards, [redacted]
December 2, Revdex.comViewridge Ave.San Diego, CA 92123-Dear [redacted] **, My name is [redacted] , and my company just took over American Education Solutions from [redacted] I have looked into the complaint you wrote to him about: ID [redacted] and can see notes andemails between the customer and AESIt appears that she received a standard letter from her loanservicer, FedLoan, which alludes to the standard repayment planWe explained that this letter goes outautomatically prior to the Income Based repayment plan being approved, and that she was approvedsubsequently.We will continue to monitor the systems to make sure she gets the lower payment, as her husband did.We regret that in the transition, Mr [redacted] was not able to respond timely and will forward thequestionnaire in the next few daysIn the meantime, Mrs [redacted] ’s complaint is actually with FedLoan,and we are working to ensure they perform according to the CFRs in her favorSincerely, [redacted] American Education Solutions LLCSycamore Ave2FVista, CA
I am not saying you will not receive a refund, but this is copied directly from the agreement you signed:"CLIENT will receive a Federal Loan Consolidation through the Department of Education.If a CLIENT is not approved for a Federal Loan Consolidation through the... ED, the AES willreimburse 100% of the Initial Fee Payment. CLIENT also understands that a third party paymentprocessing company will be pulling the CLIENT`S Enrollment Fee Payments(s)Client Initials: **"You DID receive a Federal Loan Consolidation and you did pay $0 on your loans over the past year. You also now have three additional years of forbearance if you need them. Also included in the agreement was a "Self Certification" that you signed showing your income was $21,600. I understand the other issues and will address those further at a later date.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowMY load, was indeed, completed by AESHowever, my HUSBANDS loan, was notWe had to complete everything on our ownWe repetitively emailed and called [redacted] ***, and she never would answer her phone or return calls OR emailsWe were guaranteed a money back guarantee if we were not satisfied, and we are notYet, we have not received $back for their LACK of servicesIf they are indeed a reputable business, then the customer should not have such a hard time getting into contact with them and it should not take 4-months to complete a loan Regards, [redacted]
December 2, Revdex.comViewridge Ave.San Diego, CA 92123-Dear [redacted] **, My name is [redacted] , and my company just took over American Education Solutions from [redacted] I have looked into the complaint you wrote to him about: ID [redacted] and can see notes andemails between the customer and AESIt appears that she received a standard letter from her loanservicer, FedLoan, which alludes to the standard repayment planWe explained that this letter goes outautomatically prior to the Income Based repayment plan being approved, and that she was approvedsubsequently.We will continue to monitor the systems to make sure she gets the lower payment, as her husband did.We regret that in the transition, Mr [redacted] was not able to respond timely and will forward thequestionnaire in the next few daysIn the meantime, Mrs [redacted] ’s complaint is actually with FedLoan,and we are working to ensure they perform according to the CFRs in her favorSincerely, [redacted] American Education Solutions LLCSycamore Ave2FVista, CA