3/16/Ms [redacted] was offered the Post PIPP Plus plan on 7/19/which required an initial payment of $plus monthly payments of $to receive monthly credits to pay off the remaining balance from being on PIPP PlusThe letter also required Ms [redacted] to call AEP to be established on the Post PIPP Plus planThis was not doneHowever, because of Ms [redacted] 's prompt and monthly payments, we will issue the creditThis will reduce the account balance to zero and pull the account back from the collection agencyToday, 3/16/18, a credit of $was issued on the account.An AEP credit coordinator attempted to call Ms [redacted] - no answer, left voice messagePlease consider this issue resolvedThanks, Sherry AEP Ohio
On 9/3/an AEP credit coordinator left a message for Ms [redacted] to return the call to discuss her concerns Once Ms [redacted] contacts our credit coordinator to discuss her budget, I will provide a final response Thanks
Good afternoon The following history is provided in response to your concerns Event History: • 6/10/2:pm: Service disconnected for non-payment of • 6/10/5:pm: Online notification received at AEP of payment of made to Bill Matrix • 6/10/8:pm: Service reconnected - overtime reconnect charge of applied to the account • 6/12/2015: Electronic payment of received by AEP • 6/17/2015: Return check processed on the account for -- reason: payment not authorizedReturn check charge of applied to the account Please consider this matter complete Thank you,
Good afternoon.The following information is provided in response to the customer's concerns.On 10/07/2016, an AEP Ohio Customer Service Representative (CSR) spoke with Mrs [redacted] in depth about the account The CSR reviewed with Mrs [redacted] the usage that she has had this year compared to that of the last few years in both kWh parts and dollar amounts Once Mrs [redacted] realized that the bill for Septemger was only $more than that of last year and the Augist bill was actually less than the bill, Mrs [redacted] understood The CSR explained the budget process to Mrs [redacted] and that, depending on when she started the budget plat, that after a month review, the budget amount could go up or down based on usage Mrs [redacted] was only on the budget plan for months Mrs [redacted] also was on a payment arrangement from a high bill in winter months This is an all electric home, which causes the winter bills to be high Mrs [redacted] understood that she only has more payments for the Extended Payment Arrangement Plan, and was satisfied with the explanation The CSR also reviewed several options for Mrs [redacted] to consider including a home audit and recommendation that she could get from the audit The CSR also reviewed appliance rebates and recycling programs that AEP Ohio offers The CSR made sure that all of MrsRigdon's concerns we addressed and that she was satisfied.Please consider this matter complete.Thank you, Paula SI**
This complaint was recently investigated by the Public Utilities Commission of Ohio (Case ID# [redacted] ) Following is the response I provided to the PUCO regarding the questions they asked along with customer contact notes Please let me know if you need anything further 6/13/ Below are the responses to your inquiries based on the customer's concerns I have provided AEP-Ohio's response next to the individual questions to ensure that each question has been answered Was the payment made at an authorized pay agent? A Yes Do the notes from the call on May indicate that he was told to pay at an authorized agent, or that paying that evening would be acceptable? A Yes Additional Information: Checked with BillMatrix -- payment of $was received on 5/31/at 6:p.m Today, 6/13/16, an AEP credit coordinator spoke with [redacted] about her complaint Advised that the payment of $was made on time and as agreed The coordinator apologized for the inconvenience and agreed to cancel the reconnect charge Also advised that the issue would be sent to our IT group to look at the account to determine what the problem was The coordinator offered her a new payment agreement in which she agreed to a 9-months extended payment agreement for the account balance of $(monthly payments of $plus the budget amount of $186.00) I also sent this complaint onto a call center supervisor to review with a lead that spoke with Mrs [redacted] Please consider this issue resolved Thanks, Sherry
Providing an explanation of your perception to what happened is not a solution to the issueTo quote the explanation that was provided above, "appears to be misread", a mistake was made by an actual person on August 1st, the day that everything was unalignedIt is an insult to me as a consumer to place the blame on me and my situation for your mistakeYou say that something must of changed, but I have had a dog since I moved into this house, years agoIn fact, I have been notified by YOUR representatives that my account was noted that I have a dog at the property for as long as I can remember, so nothing has changedIt is an excuse to the problem, which is your employee made a mistake and you are trying to put that on me as the consumerI am also aware, because I was told by your company, that you can scan the meter from a distance outside of my fence, because I spoke to a meter reader about itMy wife is home every day during the day, yet not one person knocked on my door to let me know they were here and would be in the back yardIt is asinine to think that a reasonable attempt to read my meter in September, October, and November was made, but because of the "potential sound of a dog", you do not have to do your job and take my readingMy neighbors to both sides of me have a dog that lives outside, is that my problem for them not to get a reading? It is also ridiculous to blame the consumer for YOUR mistake from the misread meter in AugustTo say that it is my responsibility to tell you what I should be paying is a jokeMy responsibility is pay my bill, it is your responsibility to tell me my monthly costs in a reasonable time frameRe-stating 1/months is not a reasonable request, and yet again, this is all based on a mistake made by your company on August 1stI have paid every amount that I have been asked to pay, including two payments in the same month of November, which I do not understand eitherIt is also interesting that you can see that every bill this year (Feb 1, Mar 3, Mar 31, May 1, May 31, Jun 29, and Aug 1) has been an actual reading, yet all the sudden, it is estimating for consecutive monthsThen to tell me the solution is that you will divide it over a maximum of monthsI certainly do not have $extra for your mistake, and I do not have the extra $a month you are proposing to "add to my bill"I have held up my part of the agreement, it is time that you take responsibility of your own mistake and find an actual solution to this issueIt is always intriguing to me that I speak to my neighbors(you know, because they "have a dog") and it is my property that is the only one with this issueIt is an unfair assumption to say that I owe an extra $600, and if there is not a real solution provided, my next steps will be legal action and the attorney general
Good afternoon The following information is provided in response to your inquiry based on the customer's concerns On 11/11/2015, AEP Ohio received notification from the community action agency for a pledge of $for Ms [redacted] ’s account and reverification for the PIPP Plus program which resulted in the monthly PIPP amount going to $ On 11/16/2015, an AEP Ohio Credit and Payment Coordinator spoke with Ms [redacted] and confirmed that Ms [redacted] was able to get into a community action agency on 11/10/and AEP had received notification on 11/11/The coordinator also discussed the pledge and the reverificaiton of eligibility for PIPP PlusMs [redacted] state that her monthly PIPP amount raised due to having to include her son’s income since he is part of the householdMs [redacted] asked about going off PIPP Plus, but the coordinator advised that the account balance would become due and that her monthly payment would increase Please consider this matter resolved Thank you,
10/13/ Ms [redacted] filed a Public Utilities Commission of Ohio (PUCO) on 10/2/As AEP Ohio is regulated by the PUCO, Ms [redacted] will need to contact her compliance investigator and reference her case ID# [redacted] Thanks, [redacted] AEP Ohio
I also let them know I never recieved paper work a person who's name they know done it all by email I sent him every thing he needed to proceed, and I also sent them PROOF he didn't explain how it worked including an apology from himI even sent it to Carmen the first lady to respond, and she said that they don't deal with pipp and to speak with whom done my application over the phone.I got ahold of him that's when he did apologise for not telling me not getting the dates on when the bill is due to me, I sent it as proof she has ignored me sinceThey keep sending me back and forth repeating what I already know The only reason I know it's because the person whom done my case finally explained it to me but not until it was too lateUp until that time I was under the impression pipp would not start until this month that way it would be a full monthThen a disconnect bill I recieved and here I am freaking out because they will not help fix anything, this is not my mistake and now I am stuck coming up with all this on one incomeIf things were properly explained to me I would not have accepted pipp at all it isn't fair even after admission of guilt from the person handling my case nothing will be fixed or adjusted to help get back on track Now because of this mess it will take me forever to catch upHelp fix it please!!! All that been going on is a repeat of explaining the billYes I know that two weeks after I get disconnect bill I doIt's not right and we definitely are not prepared
Consumer called Revdex.com and stated that she spoke with Nick with AEPHe went out to her apartment and found that her a/c was on even though her door was padlockedHe let the leasing office know that it happened around the time consumer moved outShe asked that her complaint against AEP be closed
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
3/2/An AEP Ohio Meter Electrician tested meter on 2/27/Meter tested within acceptable parameters as prescribed my the Public Utilities Commission of OhioThese test results would indicate meter is correctly calibrated; and is accurately registering electric consumption at the premiseBased on the current reading, customer's use is still higher than in the pastMeter electrician had Mrs [redacted] turn on the furnaceUpon doing so, it was found that the heat pump was not coming onThis no doubt is the cause of the higher useCustomer was advised to have an HVAC service person to look at this ASAPCustomer was very thankful for the help and will contact AEP Ohio to make payment arrangements, if neededAll three calls will be pulled and reviewed by a specialistIf needed, coaching will be provided to the agentsPlease consider this issue resolvedThanks, SherryAEP Ohio
8/24/Account Information: Service at [redacted] *** was disconnected for non-payment of $1,on 4/26/Account balance as of 8/24/2017: $17,Customer was on the PIPP Plus program at a monthly payment of $based on 6% of the monthly household incomeIn order to provide service for Ms***, she would need to pay the PIPP Plus default amount of $1,Reverification for PIPP Plus is not necessary until 2/9/There have been no payments on the account for the period it was open (9/30/to 4/26/2017)The customer received a HEAP benefit of $on 3/10/and $on 2/28/Today, 8/25/17, an AEP credit coordinator attempted to call [redacted] [redacted] at ###-###-####There was no answer and no option to leave voice mailSent letter asking Ms [redacted] to contact our credit coordinator at ###-###-#### to discuss her accountThanks, Sherry AEP Ohio
3/24/Ms [redacted] filed a complaint with the Public Utilities Commission of Ohio (PUCO) on March 22, AEP Ohio is regulated by the PUCO and will supply a summary to the compliance investigatorMs [redacted] will need to contact her compliance investigator, [redacted] ***, and reference case ID [redacted] for further informationThank you, Sherry AEP Ohio
7/27/16An AEP Ohio CSR met with [redacted] and acknowledged that errors were made and apologized, due to lack of experience in our billing department and a mistake with our meter reader, the customer had been billed twice in errorApologized that the customer felt that AEP did not believe the customer's readAdvised the customer that we have an AMR meter available and would initiate an order to change the meter to a digital meterThis will enable our meter readers to obtain the reading from the road/curbAlso, digital meters are easier for the customers to read and to call in a reading if an estimated bill is sent in the futureThe CSR provided Ms [redacted] her direct contact information in the event she has any questions or concerns in the future.Please consider this issue resolved.Thanks,Sherry AEP Ohio
5/15/Account Information: Service disconnected for non-payment of $on 5/8/at 9:a.mAmount need to restore service: $($arrears and $reconnect charge)Payments of $received on 5/8/at 2:p.mand $at 3:p.mService reconnected on 5/8/ at 5:p.mof the last bills have been paid late with the of the last with more days arrearsDisconnect notices have been mailed via USPS and sent via email with each bill since 5/26/(based on available history)Service was disconnected based on past due billsProper disconnect notices were provided to the customerCustomer was advised to have breakers off so that service could be reconnected when Mr [redacted] called on 5/8/at 3:p.mToday, 5/15/17, an AEP credit coordinator attempted to call [redacted] - no answer, left messageThanks, Sherry AEP Ohio
1/13/ Today, 1/13/16, AEP spoke with [redacted] about his concernsBased on our discussion of the issue with getting the correct account number, we agreed to cancel the remaining amount of the deposit as requested and apply the deposit amount already paidMs [redacted] was pleased with outcome Please consider this issue resolved Thanks, Sherry AEP Ohio
Good morning The following information is provided in response to your inquiry based upon the customer’s concerns The deposit is being requested due to recent late payments on Ms***'s account AEP Ohio’s records indicate that the last bills have not been paid on time Based on the Ohio Administrative Code 4901:1-17-04, AEP can require a customer to pay a deposit to reestablish creditworthiness based on the customer's credit history on the account with us The AEP Ohio Credit and Payment Coordinator cancelled the remaining deposit requested ($132.70) was cancelled AEP Ohio will hold the "paid" deposit amount of $for a minimum of months This amount will be applied to the customer's bill if payments are made on time over the next months On 10/27/2017, the Coordinator left a voice mail for *** *** Please consider this matter completeThank you,Paula *I**AEP Ohio [redacted]
I was told that the reason for shut off at my residence was because I did not have an account open on 4/15/ However, I am responsible for the charges now??? A company cannot possible say that you have no account for a specific time frame and then in the same instance ask for you to be responsible for that time frame I did not want to lose my deposit due to any sort of late payment so I have paid the balance regardless I am still expecting a refund for the food that perished before my BBQ that weekend
3/16/Ms [redacted] was offered the Post PIPP Plus plan on 7/19/which required an initial payment of $plus monthly payments of $to receive monthly credits to pay off the remaining balance from being on PIPP PlusThe letter also required Ms [redacted] to call AEP to be established on the Post PIPP Plus planThis was not doneHowever, because of Ms [redacted] 's prompt and monthly payments, we will issue the creditThis will reduce the account balance to zero and pull the account back from the collection agencyToday, 3/16/18, a credit of $was issued on the account.An AEP credit coordinator attempted to call Ms [redacted] - no answer, left voice messagePlease consider this issue resolvedThanks, Sherry AEP Ohio
On 9/3/an AEP credit coordinator left a message for Ms [redacted] to return the call to discuss her concerns Once Ms [redacted] contacts our credit coordinator to discuss her budget, I will provide a final response Thanks
Good afternoon The following history is provided in response to your concerns Event History: • 6/10/2:pm: Service disconnected for non-payment of • 6/10/5:pm: Online notification received at AEP of payment of made to Bill Matrix • 6/10/8:pm: Service reconnected - overtime reconnect charge of applied to the account • 6/12/2015: Electronic payment of received by AEP • 6/17/2015: Return check processed on the account for -- reason: payment not authorizedReturn check charge of applied to the account Please consider this matter complete Thank you,
Good afternoon.The following information is provided in response to the customer's concerns.On 10/07/2016, an AEP Ohio Customer Service Representative (CSR) spoke with Mrs [redacted] in depth about the account The CSR reviewed with Mrs [redacted] the usage that she has had this year compared to that of the last few years in both kWh parts and dollar amounts Once Mrs [redacted] realized that the bill for Septemger was only $more than that of last year and the Augist bill was actually less than the bill, Mrs [redacted] understood The CSR explained the budget process to Mrs [redacted] and that, depending on when she started the budget plat, that after a month review, the budget amount could go up or down based on usage Mrs [redacted] was only on the budget plan for months Mrs [redacted] also was on a payment arrangement from a high bill in winter months This is an all electric home, which causes the winter bills to be high Mrs [redacted] understood that she only has more payments for the Extended Payment Arrangement Plan, and was satisfied with the explanation The CSR also reviewed several options for Mrs [redacted] to consider including a home audit and recommendation that she could get from the audit The CSR also reviewed appliance rebates and recycling programs that AEP Ohio offers The CSR made sure that all of MrsRigdon's concerns we addressed and that she was satisfied.Please consider this matter complete.Thank you, Paula SI**
This complaint was recently investigated by the Public Utilities Commission of Ohio (Case ID# [redacted] ) Following is the response I provided to the PUCO regarding the questions they asked along with customer contact notes Please let me know if you need anything further 6/13/ Below are the responses to your inquiries based on the customer's concerns I have provided AEP-Ohio's response next to the individual questions to ensure that each question has been answered Was the payment made at an authorized pay agent? A Yes Do the notes from the call on May indicate that he was told to pay at an authorized agent, or that paying that evening would be acceptable? A Yes Additional Information: Checked with BillMatrix -- payment of $was received on 5/31/at 6:p.m Today, 6/13/16, an AEP credit coordinator spoke with [redacted] about her complaint Advised that the payment of $was made on time and as agreed The coordinator apologized for the inconvenience and agreed to cancel the reconnect charge Also advised that the issue would be sent to our IT group to look at the account to determine what the problem was The coordinator offered her a new payment agreement in which she agreed to a 9-months extended payment agreement for the account balance of $(monthly payments of $plus the budget amount of $186.00) I also sent this complaint onto a call center supervisor to review with a lead that spoke with Mrs [redacted] Please consider this issue resolved Thanks, Sherry
Providing an explanation of your perception to what happened is not a solution to the issueTo quote the explanation that was provided above, "appears to be misread", a mistake was made by an actual person on August 1st, the day that everything was unalignedIt is an insult to me as a consumer to place the blame on me and my situation for your mistakeYou say that something must of changed, but I have had a dog since I moved into this house, years agoIn fact, I have been notified by YOUR representatives that my account was noted that I have a dog at the property for as long as I can remember, so nothing has changedIt is an excuse to the problem, which is your employee made a mistake and you are trying to put that on me as the consumerI am also aware, because I was told by your company, that you can scan the meter from a distance outside of my fence, because I spoke to a meter reader about itMy wife is home every day during the day, yet not one person knocked on my door to let me know they were here and would be in the back yardIt is asinine to think that a reasonable attempt to read my meter in September, October, and November was made, but because of the "potential sound of a dog", you do not have to do your job and take my readingMy neighbors to both sides of me have a dog that lives outside, is that my problem for them not to get a reading? It is also ridiculous to blame the consumer for YOUR mistake from the misread meter in AugustTo say that it is my responsibility to tell you what I should be paying is a jokeMy responsibility is pay my bill, it is your responsibility to tell me my monthly costs in a reasonable time frameRe-stating 1/months is not a reasonable request, and yet again, this is all based on a mistake made by your company on August 1stI have paid every amount that I have been asked to pay, including two payments in the same month of November, which I do not understand eitherIt is also interesting that you can see that every bill this year (Feb 1, Mar 3, Mar 31, May 1, May 31, Jun 29, and Aug 1) has been an actual reading, yet all the sudden, it is estimating for consecutive monthsThen to tell me the solution is that you will divide it over a maximum of monthsI certainly do not have $extra for your mistake, and I do not have the extra $a month you are proposing to "add to my bill"I have held up my part of the agreement, it is time that you take responsibility of your own mistake and find an actual solution to this issueIt is always intriguing to me that I speak to my neighbors(you know, because they "have a dog") and it is my property that is the only one with this issueIt is an unfair assumption to say that I owe an extra $600, and if there is not a real solution provided, my next steps will be legal action and the attorney general
Good afternoon The following information is provided in response to your inquiry based on the customer's concerns On 11/11/2015, AEP Ohio received notification from the community action agency for a pledge of $for Ms [redacted] ’s account and reverification for the PIPP Plus program which resulted in the monthly PIPP amount going to $ On 11/16/2015, an AEP Ohio Credit and Payment Coordinator spoke with Ms [redacted] and confirmed that Ms [redacted] was able to get into a community action agency on 11/10/and AEP had received notification on 11/11/The coordinator also discussed the pledge and the reverificaiton of eligibility for PIPP PlusMs [redacted] state that her monthly PIPP amount raised due to having to include her son’s income since he is part of the householdMs [redacted] asked about going off PIPP Plus, but the coordinator advised that the account balance would become due and that her monthly payment would increase Please consider this matter resolved Thank you,
10/13/ Ms [redacted] filed a Public Utilities Commission of Ohio (PUCO) on 10/2/As AEP Ohio is regulated by the PUCO, Ms [redacted] will need to contact her compliance investigator and reference her case ID# [redacted] Thanks, [redacted] AEP Ohio
Resolved
I also let them know I never recieved paper work a person who's name they know done it all by email I sent him every thing he needed to proceed, and I also sent them PROOF he didn't explain how it worked including an apology from himI even sent it to Carmen the first lady to respond, and she said that they don't deal with pipp and to speak with whom done my application over the phone.I got ahold of him that's when he did apologise for not telling me not getting the dates on when the bill is due to me, I sent it as proof she has ignored me sinceThey keep sending me back and forth repeating what I already know The only reason I know it's because the person whom done my case finally explained it to me but not until it was too lateUp until that time I was under the impression pipp would not start until this month that way it would be a full monthThen a disconnect bill I recieved and here I am freaking out because they will not help fix anything, this is not my mistake and now I am stuck coming up with all this on one incomeIf things were properly explained to me I would not have accepted pipp at all it isn't fair even after admission of guilt from the person handling my case nothing will be fixed or adjusted to help get back on track Now because of this mess it will take me forever to catch upHelp fix it please!!! All that been going on is a repeat of explaining the billYes I know that two weeks after I get disconnect bill I doIt's not right and we definitely are not prepared
Consumer called Revdex.com and stated that she spoke with Nick with AEPHe went out to her apartment and found that her a/c was on even though her door was padlockedHe let the leasing office know that it happened around the time consumer moved outShe asked that her complaint against AEP be closed
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
3/2/An AEP Ohio Meter Electrician tested meter on 2/27/Meter tested within acceptable parameters as prescribed my the Public Utilities Commission of OhioThese test results would indicate meter is correctly calibrated; and is accurately registering electric consumption at the premiseBased on the current reading, customer's use is still higher than in the pastMeter electrician had Mrs [redacted] turn on the furnaceUpon doing so, it was found that the heat pump was not coming onThis no doubt is the cause of the higher useCustomer was advised to have an HVAC service person to look at this ASAPCustomer was very thankful for the help and will contact AEP Ohio to make payment arrangements, if neededAll three calls will be pulled and reviewed by a specialistIf needed, coaching will be provided to the agentsPlease consider this issue resolvedThanks, SherryAEP Ohio
8/24/Account Information: Service at [redacted] *** was disconnected for non-payment of $1,on 4/26/Account balance as of 8/24/2017: $17,Customer was on the PIPP Plus program at a monthly payment of $based on 6% of the monthly household incomeIn order to provide service for Ms***, she would need to pay the PIPP Plus default amount of $1,Reverification for PIPP Plus is not necessary until 2/9/There have been no payments on the account for the period it was open (9/30/to 4/26/2017)The customer received a HEAP benefit of $on 3/10/and $on 2/28/Today, 8/25/17, an AEP credit coordinator attempted to call [redacted] [redacted] at ###-###-####There was no answer and no option to leave voice mailSent letter asking Ms [redacted] to contact our credit coordinator at ###-###-#### to discuss her accountThanks, Sherry AEP Ohio
3/24/Ms [redacted] filed a complaint with the Public Utilities Commission of Ohio (PUCO) on March 22, AEP Ohio is regulated by the PUCO and will supply a summary to the compliance investigatorMs [redacted] will need to contact her compliance investigator, [redacted] ***, and reference case ID [redacted] for further informationThank you, Sherry AEP Ohio
7/27/16An AEP Ohio CSR met with [redacted] and acknowledged that errors were made and apologized, due to lack of experience in our billing department and a mistake with our meter reader, the customer had been billed twice in errorApologized that the customer felt that AEP did not believe the customer's readAdvised the customer that we have an AMR meter available and would initiate an order to change the meter to a digital meterThis will enable our meter readers to obtain the reading from the road/curbAlso, digital meters are easier for the customers to read and to call in a reading if an estimated bill is sent in the futureThe CSR provided Ms [redacted] her direct contact information in the event she has any questions or concerns in the future.Please consider this issue resolved.Thanks,Sherry AEP Ohio
5/15/Account Information: Service disconnected for non-payment of $on 5/8/at 9:a.mAmount need to restore service: $($arrears and $reconnect charge)Payments of $received on 5/8/at 2:p.mand $at 3:p.mService reconnected on 5/8/ at 5:p.mof the last bills have been paid late with the of the last with more days arrearsDisconnect notices have been mailed via USPS and sent via email with each bill since 5/26/(based on available history)Service was disconnected based on past due billsProper disconnect notices were provided to the customerCustomer was advised to have breakers off so that service could be reconnected when Mr [redacted] called on 5/8/at 3:p.mToday, 5/15/17, an AEP credit coordinator attempted to call [redacted] - no answer, left messageThanks, Sherry AEP Ohio
1/13/ Today, 1/13/16, AEP spoke with [redacted] about his concernsBased on our discussion of the issue with getting the correct account number, we agreed to cancel the remaining amount of the deposit as requested and apply the deposit amount already paidMs [redacted] was pleased with outcome Please consider this issue resolved Thanks, Sherry AEP Ohio
Good morning The following information is provided in response to your inquiry based upon the customer’s concerns The deposit is being requested due to recent late payments on Ms***'s account AEP Ohio’s records indicate that the last bills have not been paid on time Based on the Ohio Administrative Code 4901:1-17-04, AEP can require a customer to pay a deposit to reestablish creditworthiness based on the customer's credit history on the account with us The AEP Ohio Credit and Payment Coordinator cancelled the remaining deposit requested ($132.70) was cancelled AEP Ohio will hold the "paid" deposit amount of $for a minimum of months This amount will be applied to the customer's bill if payments are made on time over the next months On 10/27/2017, the Coordinator left a voice mail for *** *** Please consider this matter completeThank you,Paula *I**AEP Ohio [redacted]
I was told that the reason for shut off at my residence was because I did not have an account open on 4/15/ However, I am responsible for the charges now??? A company cannot possible say that you have no account for a specific time frame and then in the same instance ask for you to be responsible for that time frame I did not want to lose my deposit due to any sort of late payment so I have paid the balance regardless I am still expecting a refund for the food that perished before my BBQ that weekend