American Emergency Service, Inc.

Good Afternoon,As per your conversation with my office, please note the following:*** *** did not send our invoice to the Insurance Carrier initially and was refusing to pay for our services, at which time we sent the claim to a collection company He forwarded the invoice to his Insurance
company and they presented their settlement offer We have agreed to accept their offer and expect *** *** to forward this check to our office as final settlement.Please feel free to contact my office via this email, if you should have any further questions.-- American Emergency Service Inc. Phone: ###-###-####Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This business responded to a fire at a home not attached to mineThere was no fire at my homeThey told me my home may have some smoke damage which my neighbor's insurance is responsible forThey took my demographic information and assured me the smoke clean up will be covered my neighbor's insuranceI was never contacted again by them or my insurance companyThis is insurance fraud and should be investigatedI had to since then change my insurance company because they are doubling my premium due to that claim
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are terribly sorry that the insurance carrier raised your premium, unfortunately the home owner never communicated with our office and there is no way that the insurance carrier would pay us with out the owner knowing due to the fact that the owner has to sign a proof of loss which states what will be paid out to which vendor for the services preformed down to the exact penny. The residential claim is no different from a car accident claim some one crashes in to you and you file a claim then your carrier goes after the one who was liable and thats what happened here the carrier is not gonna make you aware that they were paid its just an excuse for them to raise your premium, Once again if any of our clients have questions our phones are answered 24 hrs a day 7 days a week by a live person so that theres no reason for confusion and for immediate service  thank you

We have tried to since reach the home owner and we have not been able to make contact. Our records show that we were hired by the home owner and that the insurance carrier verified that the work was complete our invoice was more than what the insurance carrier paid out we don't understand why the...

home owner would like for us to give her the proceeds for which the job was completed and inspected in order to get paid from the insurance carrier especially now 3 years later

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not hire this company.  They responded to a fire at my neighbor's home. That same night they told me some damage will be handled by my neighbor's insurance. I asked several questions and they assured me that I wouldn't be charged anything.  I never realized they billed my insurance.  My insurance company also never contacted me to verify claim.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Good Morning [redacted], Please be advised that we have acknowledged and addressed the attached complaint and concerns with [redacted].  We have rectified the matter and he has advised that he will not pursue this any further and will detract his complaint.   Please feel free to...

contact my office at ###-###-####, and speak to [redacted], if you should have any further questions. Thank you, [redacted]

Review: Neighbors who resided in building next door to my house, had a fire. The fire caused smoke damage in my building. American Emergency Service was on site with the neighbors and came to my house to ask if I needed there services, which I would not be responsible for since the neighbors were accountable. American emergency services, came into my building and cleaned what was needed. Approximately 2 month later, I received a bill for total services that was done in my building. American emergency service, then indicated to me that I was liable for the bill, since the neighbors insurance refused to pay them. I informed them that the bill indicated service for rooms that don't exist, for services that were not done (example billed for water extraction, I had had no water damage). They didn't respond, they said bill is correct, they are charging me $17,991.28. I contacted my insurance company and they indicated that the bill was outrageous, that according to there calculation and visit of property the amount they say is payable is $3,707.23 according to there adjuster. My insurance adjuster, indicated that I contact you (Revdex.com), and inform you of there overcharging outstanding bill.Desired Settlement: I'm not disputing that there is a payment due and will pay what the adjuster indicates, but I don't feel that I should be taken advantage of after I was told I was not liable and now being overcharged.

Business

Response:

Good Afternoon,As per your conversation with my office, please note the following:[redacted] did not send our invoice to the Insurance Carrier initially and was refusing to pay for our services, at which time we sent the claim to a collection company. He forwarded the invoice to his Insurance company and they presented their settlement offer. We have agreed to accept their offer and expect [redacted] to forward this check to our office as final settlement.Please feel free to contact my office via this email, if you should have any further questions.-- American Emergency Service Inc. Phone: ###-###-####Fax: ###-###-####

Review: I had a fire at my house and a I sign paper work for American emergency services to window board up service,Clearing mitigation& Restoration. The only problem I am having now is that since I moved back in my house trying to received my thing back from there storage company, they have misplace my thing and I can't get an answer from no one there.Desired Settlement: Have him replace my thing he lost.

Business

Response:

To whom it may concern,

In regards to complaint ID #: [redacted], we have, today, finally been able to contact the consumer. We have scheduled with the consumer ([redacted]) to meet Friday, November [redacted], 2013 with all property that we have in our possession. Consumer is aware that we may not have all items and will give us a list of items that are still missing.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did receive my china closet and dinning room table, on 11/*/2013 I am still missing my kids toys and some clothes.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

After reviewing our file, the consumer must review the inventory list which the insurance company had sent to her, toys are NOT to be stored, they are replaceable due to safety concerns with children using toys that have been contaminated. We never packed or stored any toy. Moreover, we do not store clothes either. Usually, the public adjuster on the claim will contact specialized dry cleaners to have all clothing / cloth items appropriately cleaned. I will be contacting the public adjuster to see if they took clothing to the cleaners.

Thank you

Review: This company responded to a fire at my neighbor's home. After they spoke with them they came to my home and offered a smoke cleanup which will be billed to my neighbor’s insurance. Later I found out that they billed my home owner's insurance for $6,607.06. This is fraud. I need this company to repay this claim.Desired Settlement: This company should be forced to repay to me or the insurance company for their fraudulent charges.

Business

Response:

We have tried to since reach the home owner and we have not been able to make contact. Our records show that we were hired by the home owner and that the insurance carrier verified that the work was complete our invoice was more than what the insurance carrier paid out we don't understand why the home owner would like for us to give her the proceeds for which the job was completed and inspected in order to get paid from the insurance carrier especially now 3 years later

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not hire this company. They responded to a fire at my neighbor's home. That same night they told me some damage will be handled by my neighbor's insurance. I asked several questions and they assured me that I wouldn't be charged anything. I never realized they billed my insurance. My insurance company also never contacted me to verify claim.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This business responded to a fire at a home not attached to mine. There was no fire at my home. They told me my home may have some smoke damage which my neighbor's insurance is responsible for. They took my demographic information and assured me the smoke clean up will be covered my neighbor's insurance. I was never contacted again by them or my insurance company. This is insurance fraud and should be investigated. I had to since then change my insurance company because they are doubling my premium due to that claim.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are terribly sorry that the insurance carrier raised your premium, unfortunately the home owner never communicated with our office and there is no way that the insurance carrier would pay us with out the owner knowing due to the fact that the owner has to sign a proof of loss which states what will be paid out to which vendor for the services preformed down to the exact penny. The residential claim is no different from a car accident claim some one crashes in to you and you file a claim then your carrier goes after the one who was liable and thats what happened here the carrier is not gonna make you aware that they were paid its just an excuse for them to raise your premium, Once again if any of our clients have questions our phones are answered 24 hrs a day 7 days a week by a live person so that theres no reason for confusion and for immediate service thank you

Review: My building had a fire and one of their employees pretended to be part of city emergency services to sell their services. There business is based on fooling distressed tenants or building owners to sign up for their services unwittingly. They are dishonest at best and illegal at worse. After understanding that they were a commercial enterprise, I declined their services, but this early morning they called me and attempted further to sell me their services. This nearly constitutes harassment. I would like the to stop contacting me and have them garnered in some way.Desired Settlement: Stop contacting me and the tenants in my building. [redacted].

Business

Response:

Good Morning [redacted], Please be advised that we have acknowledged and addressed the attached complaint and concerns with [redacted]. We have rectified the matter and he has advised that he will not pursue this any further and will detract his complaint. Please feel free to contact my office at ###-###-####, and speak to [redacted], if you should have any further questions. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,