American Escrow Company

Please find the attached letter outlining the repairs that we are proposing to the homeownerYou will see that we are going to seal the exterior of the wall in question to the footer and also extend the discharge line We are also going to repair the interior walls with hydraulic cement to seal the damageWe will also reimburse her for her emergency services in the amount of $for her inconvenienceAs to the landscaping, our warranty does not cover any plants that may have not survived due to the repairs being madeThank you, [redacted]

Please find the attached letter outlining the repairs that we are proposing to the homeowner. You will see that we are going to seal the exterior of the wall in question to the footer and also extend the discharge line.  We are also going to repair the interior walls with hydraulic cement to seal the damage. We will also reimburse her for her emergency services in the amount of $1580 for her inconvenience. As to the landscaping, our warranty does not cover any plants that may have not survived due to the repairs being made. Thank you,[redacted]

Read your own online warranties and guarantees. Please review the multiple trips and service calls over the past 8 years. While your system may have worked on some, it clearly failed on my home. I have a plethora of photographs, videos of water running down walls, and clear and obvious damage to the walls from water continuing to enter....that is NOT a seepage problem. Additionally, the sump system you installed was done so in violation of the Health Department guidelines, and what we now know if that the pipe you have that routed into is the old septic system that has no outlet....but may well explain why I had a cave in this past summer at the corner of the house. Regardless of whether it was a functioning or non functioning system, it was installed improperly. The damage to the walls where water has continued to enter has became excessive. Why would up not seal an entire wall but run perforated pipe along it so that water could still enter.?The original seal that was done was on a short distance below ground level, thus the entire lower walls and footer were left vulnerable to water entry, which has continued for 8 years. The second seal on the west wall is less than 10 months old but leaking. If your system is proven and effective, why have there been so many service calls for the same area, and why is this wall leaking in multiple locations if the system was proven, solid, and correctly installed????I am not willing to have more destruction.....you have no idea of the qualifications of any of the parties that I have sought counsel in, thus it is juvenile of Everdry to assume everyone is ignorant nor qualifies. From my perspective, Everydry has not proven to have a reliable system or service in my home, and their scare tactic approach of the ""bad" mold they found on their initial consultation was just that...a scare tactic to get consumers to buy into their product....and I unfortunately fell for it. As I indicated, I no longer trust their so called expertise as it has clearly failed and cost me more money. I do not agree to Everdry reinstalling a system that already failed. It is clear that they do not want to fix the problem but rather reinstall something that has not worked all along. I request that they repair the basement walls where there is clear damage from the continued water entry (which they already proposed to repair), reimburse for the emergency call when water was entering in June...that resulted in my insurance company threatening to drop my insurance because of the wall damage and continued water entry, and reimburse for the lost top soil, plants, and shrubs that were lost because of repeated digging and uprooting.It is a sin that I have to pay twice to take care of a problem when Everdry's salesperson assured me I would have a dry basement when they were done,..and basement that could be finished.

The technician Adam who came to the home on 7/27/17, states they want break up the west floor to drill holes through the basement footer...

to the outside into a gravel bed to allow water to enter into the inside system and be directed to a sump pump. He claims that he "thinks" the problem is hydrostatic pressure from the ground water, but could not explain why the problem is at its worst when there is surface water. Both times recently when water was running down the walls in multiple locations, there had been rain, or the soaker hose was on in the flower bed...thus surface water was running down the outside walls allowing water to pool against the walls at least 18 inches up from the footer. When questioned why they did not seal around the well pipe when they dug out the west wall in the winter, he responded that they do not seal around pipes. They just apply tar and plastic to the wall....so an open hole was left to allow water to enter. Additionally, they cannot return until late October to perform the second stage of putting black drain pipe 18 inches below ground on the west side (the next paragraph explains why this is happening). Not sure where they plan on diverting it to.When asked if they replaced the black drainage line that had been there when they tarred the wall....Adam (the technician) did not know...he had to call in only to find that it the pipe had been removed. When he was questioned why water was entering through the wall at 18 inches above the floor and higher in a few spots if there was tar sealing the wall....he only state that there is no way that water was coming in with the tar....even though I offered to show him the video to prove this. When I asked him why water is still entering on the southwest corner if they repaired it like I was told by the previous tech (I believe it was Shawn) in January or February when they dug up the wall.....Adam stated that that work was not done after he called in to check......thus I was told a repair was being done, but it was not.I do not feel that Everdry has displayed competency with resolving this problem. This is not the first time they have entirely dug up that wall, and water still enters. Everytime they dig up the flower bed, plants are killed and they do not reimburse for the landscaping fees I incur....and the last time, they left a significant amount of gravel in the yard scattered everywhere. There is wall damage and crumbling brick on the basement wall from water continuing to enter, and it is getting much worse....but they will not repair as their warranty only covers coming in to try to stop water. The tech insists drilling through the floor is the answer. I have since had 2 different companies come in to assess the situation to determine if busting up the floor and drilling holes in the footer is appropriate, and both companies said no. They both indicate that the surface water drainage is the first problem, and if the entire perimeter was not prepped correctly with drain tile below the footer on a nearly 100 year old house....that water would likely continue to assault the walls until the surface water issue was addressed. Both companies strongly advised to not drill through the footer. Additionally, the technician asked me what I thought should be doe to fix the problem.....that question alone indicates that there is either a level of incompetence, a level of arrogance, or complete indifference since they already have their money.
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