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American Event Tents

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American Event Tents Reviews (1)

On 10/14/13 at 7:38 pm I purchased a fairy halloween costume for my daughter. She tried it on there to insure it fit. She tried it on the next day to show her sister and one of the wing straps was broken. I returned the wing at 6 pm on 10/16/13 after getting off work and was told by the Manager-[redacted], he would not exchange it and there were no refunds/ exchanges allowed. I showed him the wing and he said he couldn't do it because I didn't bring back the whole costume. I told him the costume was fine so I didn't need it exchanged as such I didn't bring it back and asked that he swap it from another package. He again said no and advised I could glue or sew it back and he was not responsible for defectives. I asked to speak to the owner and he said they were out of town and he was in charge. I also told him I wouldn't be back and would tell everyone I knew about this and suggest they go elsewhere. He told me 1 customer wouldn't impact his business and not to come back. As a district retail manager I find this unacceptable. I wasn't trying to return or exchange the item for something else but only expect that any product a consumer purchases is received as described.Product_Or_Service: [redacted] Desired SettlementI would like a new non-defective wing for the [redacted] costume in exchange for the defective one.

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Description: Furniture Rent & Lease

Address: 9035 Highway 61, Walls, Mississippi, United States, 38680-9318

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