American eVoice Ltd

Review: Cancellation - I have tried to cancel this service since the first of the year - they have consistently ignored my requests. I have gone onto the website and proceeded to cancel that way, which brings you to a survey that is broken and doesn't allow you to cancel. This company is run by ignorance. They want me to provide them with personal information in unsecured email in order to cancel my service, which by the way I can provide them with the account number and I can go on the service and try to cancel there, but again it doesn't allow me.Desired Settlement: I would like my account cancelled and my bill adjusted to cancel the months that I do not owe since I have been cancelling - customers of mine have tried to call the number they provide me and they can't reach me, this service never worked, and I lost business because of it. I want nothing to do with these people.

Review: Called and canceled many times. Was never refunded and kept getting charged. Canceled my card to avoid more charges now they send my bill to collections every month. When I called them they said that they did not have any record of me ever calling before. When I asked to speak to a supervisor I was transferred to a call center in India.Desired Settlement: I want to be refunded my $19.95 that I have been charged every month since march 2013 and I would like them to stop sending out more bills to collections.

Review: Horrible customer service and Tech Support. Not polite and disrespectful when answering questions.

Tech Support is not supportive they act like everyone is technical.

They need to be more understanding.

Customer rep [redacted] was breathing hard just to answer questions. She didnt sound happy when pick up the call to begin with.Desired Settlement: I was very unsatisfied with the service and customer service. We had calls not registered on our missed calls (caller id doesnt work well)and messages appearing way after the messages were left on the account. No real time. To top it off rude customer service. I switched to another provider.

Review: These people are thieves. I have cancelled this service months ago online and yet they keep taking 12.99 out of my checking account every month. I tried calling them but you need the phone number they gave you but I long ago forgot mine as I never even used their service. Without that phone number you cannot get a real person on the phone and I am sure that is by design. I finally got through today and cancelled via the phone I think because naturally I could not understand the foreign person on the other end. I want all the money they took refunded. The site has a box for cancellation and I checked it many timesDesired Settlement: I want to make sure I am cancelled and I want the money they took post-cancellation refunded. They are crooked.

Review: I never signed up for this service, but have been billed monthly for the past 6 months 17.99. I have contacted them numerous times and they have responded via email saying they received the message, but I continue to get billed for a service I never signed up for let alone even used or know about. I want my money refunded.Desired Settlement: I want my money refunded for this theft.

Review: Throughout the month of November, 2014, I have received phone calls from Professional Media Solutions, Inc. (###-###-####) When I did not respond to the phone calls I received an email on Dec. 17, 2014, stating that "per our conversation and in reviewing your account there is a balance owed on your account of $750. This balance is for your press kit....This payment is due and you stated that you did not want to use a credit card. There are two options in which to make this =payment. You can pay by check or by wire transfer which ever is easier for you. The payment needs to be received by December 19, 2014, to avoid any additional fees and collection. This is a binding contract stating you are paid in full after this payment is made...."

I responded with an email sent on 12/1`7/14 "Please send the agreed upon contract. Thank you." Ten minutes later at 9:54PM [redacted] responded "We spoke to you on the phone and you authorized the charge you gave your credit card information to hold the order. When the order was completed you said you prefer to send a check to complete the order. The invoice information was sent to you over a month ago. If you have any questions you can give us a call at ###-###-####. Please tell us when you will be taking care of the payment so that we can notate your account and avoid any other incurred fees."

I responded with an email sent on 12/18/14 at 5:56AM that "I have not received an invoice. Please send that to me. I will also be contacting the Revdex.com regarding this matter."

I remember talking to them on the phone at one time and refused to give my credit card information. I never mentioned sending a check. I told them that I honestly did not recall entering a contract for their services.Desired Settlement: First, I want this company to stop the harassing phone calls. I work during the day and cannot answer cell phone calls of this mature.

Second, I want the phone "contract" to be null and void with no charges incurred on my part. ($750)

This business is an absolute fraud and will steal your money! I canceled their membership the same night I opted for a trial thinking it was a legitimate company however they have billed me twice since then and will NOT refund any of my money, claiming they have no record of me contacting them at all. Furthermore the rep I spoke to over the weekend assured me that they would refund one of the payments taken out, only to have a supervisor who called me back call me a liar. DO NOT TRY OUT EVOICE THEY ARE HORRIBLE THEY JUST HOPE YOU DON'T NOTICE THE CHARGES!!!!!!