American Express

I put my trust in the service even tho it took the establishment over three months before I could even get a response I the customer can’t earn the respect of this establishment If Rohrich Chevy could fix my vehicle they would have done so the three months my vehicle jus sat on there lot When I made a paid surprise visit my car wouldn’t even start, this is after three months of sitting They seemed to be lost, we charged battery took for test drive and vehicle was having exact same problems it was having before I left it in Rohrich’s possession I asked them wouldn’t it be best to to replace the full entire engine, they persuaded me to not to do that They told me the price would be thousand dollars Instead they took my money and did what they wanted and it didn’t work only leaving me out of luck As I sit here and read my receipts nothing makes sense They say now they can’t fix my Chevrolet Suburban but when I brought it in to them it was a totally different story I jus hope that my evidence shows that Rohrich Chevrolet is practicing fraud, and they need to be exposed

Please have Mr [redacted] contact me my name is Charlie F [redacted] the service manager at Rohrich Chevrolet this is the first that I'm hearing that there is a problem with the vehicle we would be more than happy to relook at the truck I test drove the truck myself before he picked it up last visit and it was fine Mr [redacted] has a Suburban with over k miles on it and we can't make it a new truck but we do stand behind any repairs we have done My phone number is ###-###-#### and I do have voice mail if I'm not at my desk and please have him leave a message and I will call him back Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

From: [redacted] Sent: Wednesday, August 26, 2015 10:19 AMTo: [redacted] Subject: COMPLAINT ID [redacted] On the evening of August 11, [redacted] called the office serval... times inquiring about pricing to booking a ***icapped unit. Per our reservations agent, [redacted] insisted on booking a unit at a discounted price as posted in one of our many brochures. Our agent mentioned to her that the units with the rates posted at the discounted rate were sold out. [redacted] called back booked the ***icapped accessible room at 89.95 per night for 2 nights and explained to her explicitly that should she cancel there are no refunds. We carry a 30 day cancellation policy and no refunds will be given from here on out. [redacted] agreed to our terms. On Friday, August 15, it was [redacted] ’s check in day. At that time, she viewed her unit and no complaints were made except for there were no sheets available for the hideaway bed. At this time our office was closed so [redacted] corresponded with me as an afterhours emergency call. I offered to move her to an upgraded ocean view suite at no charge to accommodate her sheet situation with the hideaway bed. [redacted] refused! She didn’t want to move to another unit with her daughters. She claimed her daughters were sleeping but per our security reports, her daughters were present with her at the time of making the sheet complaint with our security office. [redacted] called my personal cell phone demanding a phone call be made to her within 24 hours. I made the phone call, [redacted] failed to answer. [redacted] proceeded with checking out on her checkout date and never came to our office during operational hours to take care of any matters she was unhappy with. At checkout our housekeepers entered the unit [redacted] was occupying to find damaged linens and towels stained in its entirety with hair dye. [redacted] owes our company $50.00 for damaged linens as specified in our vacation rental agreement. Pictures are attached. Unfortunately in this situation [redacted] never made the attempt to resolve matters except for threatening me on behalf of our management company with making false allegations and wanting a free stay. Mahalo, Anna S*General ManagerHawaii Resort Management, Inc.

See attached copy of the GM guide lines for oil consumption. Bulletin # 01-06-01-011JCustomer needs to contact finance manager to submit a cancelation form for extended warrantyCustomer will need odometer statement and date of new car sales purchase proof for reimbursement of extended warrantyPlease contact our finance manager DebbieS*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

My vehicle stalls and doesn’t change gearsI’m driving up hill and the truck won’t go past 30mphMy check engine light never turned off the first day I got it back from service What is the point of continuously sending vehicle back over and over again and nothing changes but the price I have to pay Three months in a dealerships possession and I should have some answers But Rohrich’s incompetence has been most taxing

Our Company policy is we warranty our workmanship and parts for months / unlimited miles on any repairs done at out store I can not do that if Mr*** will not bring his car back So at this point I am at a loss to how we should handle this issue Please Advise !

Rohrich can not help customer if we can't look and check car , i'm sorry that mr*** is having this problem , we do warranty our repairs and parts for months and unlimited miles , but if it is another issue he would be responable for the repairs

To Whom It May Concern:This letter is in response to the Revdex.com complaint number *** filed by Ms*** *** on 8/10/2016. Ms*** had her car towed here last weekend after service was already closed. She left a message on Sunday, a day the dealership is closed,
in which she sounded upset that no one had returned her call yet. When our service manager, DJ, came in on Monday, he wrote up her order based on what was written on the *** tow in envelope, which read "no start, no crank." DJ briefly spoke with her on Monday morning and explained that we were closed when she left her messages and that we hadn't had a chance to diagnose her vehicle yet, but I would call her as soon as I had any information. The technician could not get the vehicle started and recommended that the battery be replaced first so we would be able to diagnose any further issues. When DJ called Ms***, she had stated that *** had tested the battery and it tested OK and she was concerned about the check engine light. The technician then charged the battery and started the vehicle. Both the technician and our service manager drove the vehicle around the lot. Also the technician let the car sit for a few more hours and then drove the vehicle around a few more times just to be sure no other issues existedThere was no check engine light present during both road tests and vehicle started with no hesitation. DJ did not note any abnormalities in the vehicles operation, other than the low tire light being on. We also had the technician test the tire pressures and he surmised that one of her tire pressure sensors was not reading and would need to be replaced. DJ called Ms*** that day with the information about what the diagnosis was at that time: no check engine light present, vehicle started with every attempt, test drove with no problems, and also provided her with a quote to replace the malfunctioning tire pressure sensor, which she declined. Ms*** said she would be in to pick up her vehicle. Upon pickup, she did express concern that she felt her vehicle wasn't fixed properly. Our service manager DJ explained to her that we are unable to diagnose a check engine light if there isn't a check engine light present at the time of service. Ms*** took her vehicle and called in within the next day or so to let me know that her vehicle was experiencing the same issues again and that the check engine light was back on. We offered for her to bring the vehicle back in to us so we could properly diagnose it being that the check engine light was present, but Ms*** was angry, kept speaking over me, and refused to have her car brought back to us. She expressed her dismay and DJ apologized profusely. We would like to offer Ms*** an expedited appointment and a loaner vehicle if needed along with a free detail of her vehicle.Regards, Jason F*General Manager Rohrich Chevrolet

This has to be the most discriminatory company I have ever seen, just because my name is Luis Sanchez and a Latino Man it does not mean that you company can treat Latinos like second class citizens. GoDaddy is charging for services I have not used for many years yet this company has backed Go Daddy since day one, why because I bet you they are a Big Customer for American Express. GoDaddy is charging for services that have not been used for 4 years and continue to charge me yet American Express lets it happen. The conversations with your company have not only been demeaning, and one sides but for Hispanics we definitely don’t have the same privileges as the rest of your non minority members do and it can be seen by the demeanor and the sarcastic way they speak to you, This has been my experience and this is the message that I will let everyone know on the different social and regular websites know about American express. YES Membership has its privileges but NOT IF YOUR HISPANIC

Rohrich chevys response is false and obviously written by someone that is guessing at the situation. On 7/17, I began the oil consumption test as shown in the rohrich receipt attachment. It shows my complaint that my vehicle was rattling and sputtering, so we began the oil test.  I returned on 8/21 and they made  the mistake of changing the oil instead of testing it. They blamed me and said we must start over and I must return 4 times more from 8/21. Mileage had nothing to do with that visit as  they are now telling you. I returned as shown in the two other attachments on 9/19, 10/5, 11/2, 12/3 and 1/30. On 12/3 I agrued the test was done, [redacted] made me come back a 5th time. He also forgot to log the test into his computer. Luckly I kept the receipt, attachment (oil test 12/3.) I finished  the test plus one extra test.  General motors spec's are 1 quart in every 2 thousand miles. My car was 1 quart low@ 55096 miles, ½ quart low @ 56117 miles and 1 quart low @ 57034 miles. That’s 2 ½ quarts low in 1938 miles.  Even if they argue against these facts that are backed by evidence, it doesn’t change the fact that my car is broke. I told them it stalls every 2 weeks on average. On 2/27, it stalled and I had it towed to the nearest ford dealer. I traded it in and bought a new vehicle. I am working out of town starting 3/3 for the next 3 months and need a working car. I can afford a rental. I have been doing everything I  was told for the past 8 months and I still cant even get enough respect for them to return my phone calls. It has come down to the last minute and I didn’t know what else I could do other than go into debt and purchase a new car. At this point, I am asking for the $2038.35 to be refunded that I payed for the extended warranty on the broken car that they refused to fix that I don’t even own anymore and is still under warranty. Thank you for taking  the time to listen to me and thank you for your quick response.

6000 dollars should have covered all major problems with a 2004 Chevrolet Suburban.  I didn’t have a problem cashing out with the expectations that Rohrich’s service was top grade.  Instead I feel as if I was robbed.

I put my trust in the service even tho it took the establishment over three months before I could even get a response.  I the customer can’t earn the respect of this establishment.  If Rohrich Chevy could fix my vehicle they would have done so the three months my vehicle jus sat on there lot.  When I made a paid surprise visit my car wouldn’t even start, this is after three months of sitting.  They seemed to be lost, we charged battery took for test drive and vehicle was having exact same problems it was having before I left it in Rohrich’s possession.  I asked them wouldn’t it be best to to replace the full entire engine, they persuaded me to not to do that.  They told me the price would be 6 thousand dollars.  Instead they took my money and did what they wanted and it didn’t work only leaving me out of luck.  As I sit here and read my receipts nothing makes sense.  They say now they can’t fix my 2004 Chevrolet Suburban but when I brought it in to them it was a totally different story.  I jus hope that my evidence shows that Rohrich Chevrolet is practicing fraud, and they need to be exposed.

Please have Mr. [redacted] contact me my name is Charlie  F[redacted] the service manager at Rohrich Chevrolet  this is the first that I'm hearing that there is a problem with the vehicle we would be more than happy to relook at the truck  I test drove the truck myself before he picked it...

up last visit and it was fine . Mr. [redacted] has a 2004 Suburban with over 180 k miles on it and we can't make it a new truck but we do stand behind any repairs we have done . My phone number is ###-###-#### and I do have voice mail if I'm not at my desk  and please have him leave a message and I will call him back  Thank you . .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

We have followed General motors  guide lines TO OIL CONSUMPTION TESTING AND THE VEH. IS WITH IN General motors spec's which are 1 quart in every 2 thousand miles results of test started consumption testing on 7/17/17 at 50,918 miles came back at 52,353 on 8/21/17 and changed oil due to...

customer not coming back in 1,000 miles for test customer came back on 9/19/17 at 53,128 miles and oil was full customer came back at 54,054 miles on 10/5/17 it was down 1/2 quart topped it off customer came back at 55,918 and oil was down 1 quart so at that time the oil was with in General motors spec's We can not just perform warranty repair with out proper information so that we can get paid for the repairs that we do . I'm very sorry that the customer is upset . But I hope you see and under stand our side also . Thank you and have a GOOD DAY.

I’ve tried several times to send my vehicle to Rohrich but they don’t know what the problem is. All there going to do is find another problem and charge me more, I’ve been going through this cycle over and over again.  If I send them my vehicle there going to tell me my transmission or something that will cost me more thousands.I don’t have any more $ to give Rohrich this year they cleaned me out.  Don’t even have enough to get vehicle toed to them.  So ask them exactly how they can help me with service?

Vehicle has problems gathering power.  Can’t go past 30mph without stalling, loud noise like the engine is struggling.  Feels like I’m forcing the truck to go when I press gas peddle.

From: [redacted] Sent: Wednesday, August 26, 2015 10:19 AMTo: [redacted]Subject: COMPLAINT ID [redacted] On the evening of August 11, [redacted] called the office serval...

times inquiring about pricing to booking a [redacted]icapped unit. Per our reservations agent, [redacted] insisted on booking a unit at a discounted price as posted in one of our many brochures. Our agent mentioned to her that the units with the rates posted at the discounted rate were sold out. [redacted] called back booked the [redacted]icapped accessible room at 89.95 per night for 2 nights and explained to her explicitly that should she cancel there are no refunds. We carry a 30 day cancellation policy and no refunds will be given from here on out. [redacted] agreed to our terms. On Friday, August 15, it was [redacted]’s check in day. At that time, she viewed her unit and no complaints were made except for there were no sheets available for the hideaway bed. At this time our office was closed so [redacted] corresponded with me as an afterhours emergency call. I offered to move her to an upgraded ocean view suite at no charge to accommodate her sheet situation with the hideaway bed. [redacted] refused! She didn’t want to move to another unit with her daughters. She claimed her daughters were sleeping but per our security reports, her daughters were present with her at the time of making the sheet complaint with our security office. [redacted] called my personal cell phone demanding a phone call be made to her within 24 hours. I made the phone call, [redacted] failed to answer. [redacted] proceeded with checking out on her checkout date and never came to our office during operational hours to take care of any matters she was unhappy with. At checkout our housekeepers entered the unit [redacted] was occupying to find damaged linens and towels stained in its entirety with hair dye. [redacted] owes our company $50.00 for damaged linens as specified in our vacation rental agreement. Pictures are attached. Unfortunately in this situation [redacted] never made the attempt to resolve matters except for threatening me on behalf of our management company with making false allegations and wanting a free stay.  Mahalo, Anna S[redacted]General ManagerHawaii Resort Management, Inc.