American Family Day

We understand Mr *** frustration since he had to pick up his package from UPS.The way Mr *** entered his address into our website resulted in him having to pickup his ordersInstead of entering his address correctly as "7th St"., he instead entered "7st"This confused UPS since the street
number was not entered correctlyAlso this is not his home address, it is a US Post Office building. He also added "Unit *** to his address which is a PO Box at this Post Office buildingMr*** claims he has had UPS deliver to his PO Box this way in the past, and that may be true of other product, but he ordered ammunition, which is restricted and the US Post Office does not handle it.Again we sympathize with Mr *** who had to drive to pick up his package, but we are unable to refund him his shipping amount of $17.94.We shipped his package to the address he provided on our websiteIt was changed to be held for pickup at the UPS center, otherwise the package would have been returned as undeliverable, and he would have no product and still be out the shipping which UPS would not refund.Thank you

Thank you for your messageNormally no refunds are provided after daysIn your case we are passing on a refund from the manufacturer of the gun, since back in March you chose to send it to them (***) for repair instead of to us (J&G) for a full refund*** did not pass on any refund
of the shipping amounts to us, so they were not included in the refund passed on to youWe will make an exception in your case and issue a refund also for the original shipping amountSorry for your inconvenience

If what J&G says is true then why did UPS deliver the second package to the Post Office yesterday? The fact is when I asked the clerk at the UPS customer center why the first package was left there she told me the sender had requested it. There were two parts to my order shipped from different warehouses;I have attached the screen shot that shows the second half of my order being delivered on Monday.J&G is trying to find any excuse to not accept responsibility for their mistake . The simple fact that the second half of my order was delivered shows that there was nothing wrong with how it was addressed and it was clearly there fault that the first package was not delivered.

We are not trying to make excuses. We do not have an answer for why UPS would deliver one shipment but not another to the same address. What we do know is the following:1) The shipment in question was shipped to the address the customer provided. 2) UPS reported this package as undeliverable by UPS due to a bad address. 3) It was going to be returned to sender, so it was changed to a "Hold for Pickup" status so that the customer would still be able to get the items.4) The customer picked up the items.All would have probably gone smoothly if Mr. [redacted]l had entered a correctly formatted address on our website. This does not take into consideration that the US Post Office officially does not handle ammunition shipments.Fortunately Mr. [redacted]l was able to pick up his package rather than miss it altogether.