American Family Estate Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Consumer called in and stated issue is resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The roof was never repaired, therefore the job was never completed. Their invoice states the balance is due upon completion of the job. We paid $1,for nothing. We are left with the same exact leak and yet another hole in our ceiling, a second one is about to break through. We had made several phone calls advising the roof was leaking again in the same exact spot when it rained. Those calls were never returned. We also followed up with emails in early November after their foreman came out and observed the hole in our ceiling and went back up on our roof. Those emails went unanswered. They were received by Wertz and Co.. Both emails stated that we looked forward to resolving the issue with Wertz, they never responded. The did not respond to us until they became aware of the Revdex.com complaint and our intention of filing a complaint with the AG officeWertz told us they mailed a check for $and agreed to the charge back from AmXpressThe check was never mailedAlso, MrWertz insulted my husband and called him a jerkoff on the phone Tuesday of last week. I emailed the office on Friday, December 2017, as well as texted MrWertz to advise we were not in receipt of the checkIf it were mailed on Wednesday, we would have had it by today Saturday December 2, Please see attached email and textsWe have done everything to resolve this, they never follow through on their end. We need the $charge back to American Express to be made permanent, and the $that was charged to our Visa refunded immediatelyWe have had to pay another roofer to fix the leak Funding for the additional repair to our ceiling due to the continued leak is still being requested

We were contracted to put a new roof onThe issue you had was rotted wood on your facia.wich is covered by soffitThere is no excuse for you not to get a return phone call, the contract is under a different nameWhen I heard of the problem I called the same day and met with you both and explained
that we would not of seen the wood without removing the gutters and faciaI quoted a price for the facia replacement and scheduled itI don't know if you agreed weather we should of seen it or not, but when we do a new roof and railings we do not remove the gutters and soffitI told you I would do it at my cost, for the problem of someone not getting back to your callThe job has been completed and I hope this is satisfactory for you We appreciate your business and again I apologize for someone not getting back to you in a timely matter Thank you, *** *** Operations MgrWertz and co

Customer called with a leak on 06/16/17, Roof foreman went out on 06/20/17 and inspected area where the leak was. The house had no step flashing around the chimney and the counter flashing was pulling away from the chimney. Customer was sent a estimate to repair the flashing on 6/21/17. Customer...

asked if we could do it by 07/14/17  we stated yes if we had the signed proposal. Received signed proposal 06/30/17.  Work was completed on 07/11/17 left invoice. Customer stated they would send in payment week of 07/17/17. (Payment is due upon completion ) never heard from customer, so we invoiced again 07/31/17. Invoiced again on 08/01/17 Customer said she had a hardship and applied for a loan and would know something by 08/22/17 and would call us. After not hearing from customer we called 08/24/17 and left another message. Sent another email with invoice 08/25/17. Customer called in payment by credit card of $500.00.08/28/17.Customer said she would call with  another credit card on 08/28/17. Did not hear from customer so we invoiced her again on 09/28/17.  Did not get a response until 10/13/17  with a credit card payment of $600.00. Still had a balance of $395.00. Customer sent a email 10/31/17 saying  she had a leak. We sent the roof foreman out on 11/01/17 and he didn't see any issues in the roof flashing or the roof but re sealed it but noticed top of the chimney and water marks going down the chimney, so he suggested the mason come out.  (Customer was presented the bill for the outstanding balance due, The husband send he would send a check in. 11/15/17 still no check). 11/02/17 Mason foreman went out and told customer the cement crown at top of the chimney and mortar between the bricks needed to be repaired and he would send out a proposal. (Proposal was sent to customer at the wrong email address in error, but we did not hear from customer to make there payment or ask where the proposal was? We received a letter from credit card company the customer disputed the $600.00 and then we received a email from the customer stating they called the Revdex.com and attorney Generals office and they want there money back and $200 to repair the drywall again.  The business owner contacted the customer 11/27/17 and talked with the customer telling her the flashing she had repaired is the normal cause if her leak and it would be the first step in a repair and that he would like to see what we could do to help her, Customer stated another roofer was coming out to fix the problem but she needed her money back to pay them. The owner told her no need to have another roofer, that we would come out and tarp the chimney and run a hose to see if the roof was leaking, if not it is the chimney and we would work with her for that repair. and that he would wave her balance due on the first repair,  as a courtesy just to make her a happy satisfied customer. She had us send her a email with our intentions and said she would have to talk to her husband. 11/28/17.  received a email that no he wasn't interested in that. Wertz and company did everything we could to make the customer happy, and we feel this is just a attempt that they do not have to pay anything for there needed repair.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We agreed to a repair , but the repair was not done properly. (The job supervisor dropped off a team and never returned to check their work.) I tried to call [redacted] and left a message on his number.  When I did not hear back, I called the company headquarters and asked to speak to the owner.  I was informed that Mr. [redacted] was one of the owners and that he was on vacation out of the country.  His outgoing message did not mention that he was unavailable.  I spoke to [redacted] who visited us with a repair crew and finished the job satisfactorily.  The invoice arrived by email that same day.  As stated earlier, this company actually does good work once you hound them.  They do not seem to understand the importance of timely communication.  They do seem to know how to send a bill quickly, though.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
 
Consumer called in and stated issue is resolved.