American Family Insurance - Joel Alexander

Hi, The guys went by today and painted the front fascia board at [redacted] *** Thank you [redacted]

Complaint: [redacted] I am rejecting this response because:I strongly believe that Modern Tire Employees knowingly performed unnecessary repairs to my vehicle that they knew would only temporarily fix the the problemThey knew my vehicle would be returned to their facility when the problem would present itself soon after they claimed they "fixed" it , warranting additional costly repairs neededSince the true repairs needed to my vehicle were not related to their original repairs Modern Tire performed, it would be considered a "different problem," therefore not covered under warranty of original repairs madeIn addition, Modern Tire used scare tactics to trick me into complying with the unnecessary replacement of a Serpentine Belt and Pulley, which under further investigation, proved to be entirely and fabricated by the employees at Modern TireIf I had agreed to allow them to perform these repairs, it would have been extremely costly and 100% unnecessaryUsing scare tactics to trick customers into costly purchases is illegal, unethical, and theftThey should be ashamed, embarrassed, and disgusted with themselves.I have brought our vehicle to another respectable Automotive Repair Facility for ethical and accurate repairsThey have confirmed that Modern Tire's original repair to my vehicle (replacing the shrader valves) would have no impact and certainly no loong term affect on fixing our A/C problem, as it was discovered by our new mechanic that the A/C line was clearly and visibly leaking freon - a problem so obvious that Modern Tire deliberately chose to ignore and charge us over $for a completely different repairThe invoice for these corrected repairs is attached, with notes from mechanic.I will absolutely not return the vehicle to them for any further inspection or services what so everI trusted their expertise when I originally brought the vehicle to them and paid for their servicesThey lied to me about repairs needed and then unethically charged me for unnecessary repairsI will not give them any more benefit of the doubtBusinesses that exploit their customers have no place in a competitive business market and do not deserve second chances.I am seeking a FULL reimbursement from Modern Tire for the unnecessary repairs they made to my vehicle while it was in their possessionFailure to reimburse the full amount charged to me will result in a formal complaint with Department of Consumer Protection, the local news agencies (in which I work closely with), as well as social media Sincerely, [redacted]

Complaint: [redacted] Please let me know your willingness to resolve the matter through Revdex.com forumIf the answer is no I indeed plan to pursue other remedies including consumer affairs and/or small claims court Regards, [redacted] ***

As we already explained in our June letter, after the initial installation of our system in January of 2009, you did not contact RAdata for any additional radon testing, annual service or repairs to the radon system until 5/2/2017, over eight (8) years later even though the label on your radon system contains an advisory that the building should be tested for radon at least every two years or as required or recommended by state or local agencies Additionally, the warranty on your radon system expired on 12/1/On 5/2/you initiated contact with our office to inquire about performing a service visit on your existing radon mitigation systemYou advised our office that you were selling your home and that your radon fan was running but the radon levels in the home were recently tested at or above pCi/L At the time of the service, you requested that our technician replace your radon fan with a larger radon fan than was originally installed in your radon system Because customers do not typically ask for a different fan model at time of replacement, and because our technician advised against the fan you requested noting that it could create more operating noise, he also specifically obtained your signature on the Proposal #***, dated 5/12/noting that you wanted the larger fan On 5/24/2017, you emailed RAdata notifying us that your radon levels had increased after retesting, and made a statement that you expected a: “guarantee that Radon levels will be below as tested by an electronic device through a firm not affiliated with your company” RAdata did not offer to provide you with any such guarantee at any time after the expiration of the original installation guarantee, which expired on 12/1/ As we have already explained to you in greater detail, radon is naturally occurring and radon levels are not a constant and it is our opinion that the home needs additional work to reduce the radon levels We have already offered to continue to work with you on the radon reduction efforts for your home (we must charge fees for any services rendered/products sold)In response, you expressed to me that you did not want to continue to work with us As I explained to you on the telephone when you called me on 6/20/2017, we are unable to offer you the refund you are requesting on the product (the fan)The product is used and cannot be resoldNonetheless, we will attempt to arrange an exchange of the fan unit with the product manufacturer if you would likePlease keep in mind that I cannot guarantee that the manufacturer will grant the request, since there is no defect in the product that you purchased If the manufacturer agrees to replace the [redacted] model with the [redacted] model, you will need to remove the [redacted] fan and mail it to my attention (this statement assumes that you are still the legal home owner – only a NJ Certified Radon Mitigation Business or the owner of the home may work on an active radon system) Once the fan is received at our office, as a courtesy we will proactively mail an [redacted] fan unit from our stock to the property address for your use as the complete and sole remedy to your request (I will wait for the manufacturer’s exchange to arrive and return it to our stock) If you would like to hire RAdata to install the new [redacted] fan unit, you may do so; our standard service call fee of $will apply and will include a self-service radon test kit Otherwise you may have any other NJ Certified Radon Mitigation Business install the fan, or as the home owner you may install the fan yourself (although we do advise against home owners self-servicing radon systems) Please remember to re-test the radon levels after the fan change If the radon levels are still elevated, you will need to have additional work performed to reduce the radon levels at an additional cost Please advise if you would like us to pursue the exchange attempt

Dear Revdex.com,We received the complaint filed by our customer MrLemos We have attempted to contact him by phone to discuss this issue without success We regret MrLemos experience at Modern Tire did not meet his expectations and that is something we sincerely wish to correct Though we would like to have discussed the experience in person with MrLemos we agree to his requested refund of $ In addition we apologize and request a future opportunity to earn his trust again We have added an additional $in store credit to his rewards account that can be used for future services over the next year.Modern Tire and Auto Service is a family owned an operated business providing tires and automotive services in central Connecticut for more than years We are committed to 100% customer satisfaction Sincerely,Shawn L*** General Manager

Complaint: [redacted] I am rejecting this response because: Again you are not answering the question directlySince it was known by your senior technician that the fan replacement would not help why did he even bother recommend changing it? It just confirms that the fan change was an unethical revenue generation exerciseHe should have stuck with the dual exhaust solution as the only way to move forward Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Hi ***, Attached is the proposal for the work on [redacted] mothers home at [redacted] ***., Greenville, SC He asked us to do item #on the proposal The proposal states that we will repair section of fascia board, paint and then hang new gutter on the front The home at [redacted] has been neglected for many years We have explained that he would need a painter to do the necessary painting for the entire front of the home This area needs extensive scraping, priming and painting The section of rotten fascia that we replaced was primed and painted Please let us know your suggestionThank you [redacted] ***

***,Just to let you know that Finley Gutter have not been here Last week (Friday) the secretary called and said they would be here Monday They did not show nor call Same old scenario[redacted]

We have been trying to schedule this service call with the customer, and as we have discussed, our business hours are Monday through Friday 8:00am-5:00pmWe have been in business since and we have never been open on the weekends or after hoursWe cannot require employees to work night and/or weekend hoursWe did ask the customer if there are any family, friends, or neighbors, etc(anyone else) that can provide access to the property during our business hours so that we can get this service call scheduled We also offered him our first appointment of the dayNone of this was acceptable to the customer

Complaint: ***
I am rejecting this response because:
You know fully well that downgrading the fan is not an option as I am no longer the owner of the house so it is very disingenuous of you make such an offer My issue is that the fan replacement made matters much worse so the whole transaction should be voided out and a refund for $issued Basically your guy should have not offered me the fan replacement option at all since you now conveniently mention that there was no guaranteed outcome after the service. Speaking of the *** fan it is available new starting at $so I was price gouged for the product tooCheck out the link below http://www.***
Regards,
*** ***

Good news Finley Gutter replaced the leaking gutter In addition, Tammy (secretary) called to confirm that the work had been done Again, thanks to you and Revdex.com!***&*** ***

The customer indicated on Tuesday 6/20/that he is filing in small claims court this week regarding the exact same matter. If the matter is being filed in small claims court, this would be a duplicative effortPlease advise

Complaint: ***
I am rejecting this response because: The businesses hours are the jormal working hours of many working class people They installed a device that is causing problems with the water supply to my home Since their device is causing these problems they should be accomodating in fixing the issues they caused A customer should not have to lose money or take time off to correct their problems they caused Also they were extremely rude on the phone and not understanding at all They tried to cover all of this with offering a free orientationThis orientation needs to be at a convenient time to the customer Time to bring your company policies into the new ageCustomer service hours in today's society cannot just be at your convenienceIf you want to stick to that policy then don't expect to remain in business long I demand this be corrected at a convenient time for both parties (not just RAData) Also you are the boss of your employees You can request that they work overtime You just have to pay them for it This is practical in situations like this As I asked before I need this problem fixed at a cknvenient time for me as well I also even agreed to do last appointment of the day and was told they cannot guarantee that Therefore, don't hide behind your first excuse of you offered first appointment of the day I start work early and leave late based on standard and I was even willing to leave early a bit to accomodate even though I shouldnt have to This is a joke that I even have to argue this! Please resolve immediately so this does not get dragged to legal recourse! Thank you!
Regards,
*** ***

At this point, I am not sure what you are asking or insinuating that our answer confirms. I originally thought that your question was why did we suggest to change the fan, and the answer to that question is: it was due to be changed based on age, regardless of any other concerns about the system. (You wouldn't have a service done and continue to use an old fan - you would replace a fan that old.)(You are the one who requested we change it with an entirely different model (with different static pressure/CFM capabilities that your system did not need) instead of replacing it with a new *** model fan unit as was originally installed.)If this still doesn't answer your question, please explain in greater detail what your question is that you are trying to have answered

Radon fans have a typical life expectancy of anywhere between 5-yearsEven if a fan is still running, it should be replaced after that time

Hi Mr***,I apologize for Finley Gutter not taking care of installing a larger splash guard. I do not remember the several phone calls made to the office and me not returning them. I apologize for not returning your call and I am sure the call back just slipped through the cracksIf
you will give Finley Gutter a another chance we will get be glad to install the splash guard. Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
When I met *** *** *** in person, he stated he would paint the entire facia, and in the following months he repeatedly said he would go back and do so As a compromise, I will accept Finley Gutter, removing the new gutters, and coming back to re-install them 1-weeks later after I have someone else paint the fascia
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hi, The guys went by today and painted the front fascia board at *** *** ***. Thank you. *** ***