American Family Insurance-Kathryn Roberts

Mr [redacted] neglected several important aspects of this transaction #ffffff;">First his initial complaint was that he bought duplicate copies and he wanted to return them Then when we took a few days after responding after telling him we had to contact the consigner, he made a claim that one was damaged and should have been noticed by us when packingAlthough he did not notice it while unpacking it He them proceeded to make a claim with Abe books that seems to have been denied, because now he is complaining to you We were trying to buy another hunting/gun collection that has many copies of this magazine so we could exchange the ones he got for the ones he is missing(This was before his damage claim.) The consigner and I both know that we did not send one that was damaged Therefore we have decided we do not want to have anything to do with him [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The books were individually wrapped in the package they were mailed inWhen I recieved the package, I only open the top one, not opening the remaining two til two days laterThat when the damaged book was found and the e-mail sent!
Regards,
*** ***

Mr [redacted] neglected several important aspects of this transaction.
First his initial complaint was that he bought duplicate copies and he wanted to return them.
Then when we took a few days after responding after telling him we had to contact the consigner, he made a claim that one was damaged and should have been noticed by us when packing. Although he did not notice it while unpacking it.
He them proceeded to make a claim with Abe books that seems to have been denied, because now he is complaining to you.
We were trying to buy another hunting/gun collection that has many copies of this magazine so we could exchange the ones he got for the ones he is missing. (This was before his damage claim.)
The consigner and I both know that we did not send one that was damaged.
Therefore we have decided we do not want to have anything to do with him.
[redacted]