American Family Pawn

Revdex.com spoke with the owner of the business who stated that he was never made aware that there was an issue with the motorHe stated that the motor came in last season, and was in working orderThis season when the customer was interested in the motor, he did not have the gas to start it because it is a gas motor, but told the customer that if he had any issues with it to let him knowThe owner stated that he would have preferred that the customer come to him first so that he may have been able to address itThe owner stated at this point that he is willing to offer the customer $toward the cost of repairs if the customer provides an invoice showing the repairs that were done, as long as the repairs are motor defects

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] This business owner has acted in a deceptive manner and is no credit to the Powhatan community I will hope that Revdex.com will alert others to the way he has acted

Revdex.com spoke with the owner of the business who stated that the customer was aware that the motor had not been started since the last year when he purchased it, but decided that it was a good price and wanted to go through with making the purchaseCustomer signed the receipt that stated "Buyer acknowledges all sales are final." The business also stated that the invoice for the repair has the date 8/3/15, meaning that the motor was not brought in until nearly a month later, and that issues could have been caused in those three weeks that were not present at the time of purchaseThe business stated that the customer made no contact with him about an issue with the motor, and he was not aware until receiving the complaint.The business stated that the $was offered simply as an act of good faith on the business' part, and that the repairs were done before it was brought to the attention of the business that there was an issue, and these were done at the customer's discretionThe business has stated that the sales was made as a final sale at the time of the purchase, as stated on the receipt, and no further reimbursement for the repair cost that the customer incurred will be offered

Revdex.com spoke with the owner of the business who stated that he was never made aware that there was an issue with the motor. He stated that the motor came in last season, and was in working order. This season when the customer was interested in the motor, he did not have the gas to start it because it...

is a gas motor, but told the customer that if he had any issues with it to let him know. The owner stated that he would have preferred that the customer come to him first so that he may have been able to address it. The owner stated at this point that he is willing to offer the customer $100 toward the cost of repairs if the customer provides an invoice showing the repairs that were done, as long as the repairs are motor defects.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
This business owner has acted in a deceptive manner and is no credit to the Powhatan community.  I will hope that Revdex.com will alert  others to the way he has acted.

Review: A [redacted] outboard motor was represented as operational. The owner stated clearly that he had observed the motor in operation. After purchased, I learned that the motor was not operational due to serious motor defects. The repair cost to make the motor operational has exceeded $400. In describing the motor the owner stated that he personally had switched the fuel to the on position; however, on later discovery, the switch was actually bypassed and was inoperative.Desired Settlement: Payment of repair costs in the amount of $400

Business

Response:

Revdex.com spoke with the owner of the business who stated that he was never made aware that there was an issue with the motor. He stated that the motor came in last season, and was in working order. This season when the customer was interested in the motor, he did not have the gas to start it because it is a gas motor, but told the customer that if he had any issues with it to let him know. The owner stated that he would have preferred that the customer come to him first so that he may have been able to address it. The owner stated at this point that he is willing to offer the customer $100 toward the cost of repairs if the customer provides an invoice showing the repairs that were done, as long as the repairs are motor defects.

Business

Response:

Revdex.com spoke with the owner of the business who stated that the customer was aware that the motor had not been started since the last year when he purchased it, but decided that it was a good price and wanted to go through with making the purchase. Customer signed the receipt that stated "Buyer acknowledges all sales are final." The business also stated that the invoice for the repair has the date 8/3/15, meaning that the motor was not brought in until nearly a month later, and that issues could have been caused in those three weeks that were not present at the time of purchase. The business stated that the customer made no contact with him about an issue with the motor, and he was not aware until receiving the complaint.The business stated that the $100 was offered simply as an act of good faith on the business' part, and that the repairs were done before it was brought to the attention of the business that there was an issue, and these were done at the customer's discretion. The business has stated that the sales was made as a final sale at the time of the purchase, as stated on the receipt, and no further reimbursement for the repair cost that the customer incurred will be offered.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

This business owner has acted in a deceptive manner and is no credit to the Powhatan community. I will hope that Revdex.com will alert others to the way he has acted.