American Family Property

Revdex.com:This lady is just telling liesWhen I told her about my battery that was not dead, she told me to take it up with state farm & tell them I need a new oneI was only asked to bring it back once & that's when I originally called when I picked my car upThe GM at Lincoln never told me to bring my car in, he told me he would call them & get some info & call me back & when I called him back weeks later he hung up on me.? (Classy).Why would l bring my car back there when it wasn't fixed the right way the 1st time? So they can mess something else up on it? I can also provide pictures & videoMy car was not in that shape when it was taken to this garbage collision centerAnd they have the worst customer service everDon't even know how this lady has a job there I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ?

The company responded via phone as follows: The business indicated the repairs were made to the vehicle

Revdex.com:This lady is just telling liesWhen I told her about my battery that was not dead, she told me to take it up with state farm & tell them I need a new oneI was only asked to bring it back once & that's when I originally called when I picked my car upThe GM at Lincoln never told me to bring my car in, he told me he would call them & get some info & call me back & when I called him back weeks later he hung up on me. (Classy).Why would l bring my car back there when it wasn't fixed the right way the 1st time? So they can mess something else up on it? I can also provide pictures & videoMy car was not in that shape when it was taken to this garbage collision centerAnd they have the worst customer service everDon't even know how this lady has a job there
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:This lady is just telling liesWhen I told her about my battery that was not dead, she told me to take it up with state farm & tell them I need a new oneI was only asked to bring it back once & that's when I originally called when I picked my car upThe GM at Lincoln never told me to bring my car in, he told me he would call them & get some info & call me back & when I called him back weeks later he hung up on me. (Classy).Why would l bring my car back there when it wasn't fixed the right way the 1st time? So they can mess something else up on it? I can also provide pictures & videoMy car was not in that shape when it was taken to this garbage collision centerAnd they have the worst customer service everDon't even know how this lady has a job there
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Hello,In response to complaint # ***, I have attached our Repair order notes and pictures taken of the area in disputeWhen any customer comes to the body shop for repairs we photograph the vehicle to show and document any UPD (unrelated prior damages), this includes damages other than the
areas we are repairing, stone chips, dings, dents, rust, interior damages (seats, trim panels, headliners, etc..)In this case we did document the trim panel being dirty and cracked from wear on the arm rest as you will see in the photosVehicle was towed in to the shop with no customer information at the time of drop offCustomer called us on 3/to see status and that is when we identified who the vehicle belongs to and the insurance company paying the claim? and at that time customer wanted? us to let State Farm know that his drivers heated seat stopped working since the accident, a squeak from car was now there and chips in windshield? When State Farm came to look at the car at the shop the appraiser also took photos of the trim panel being wear and tear damages and denied the chips, seat and squeak diagnoses, customer had the choice to send for the diag and if found to be related insurance would pay if not customer would be responsible for the diag fee, customer declinedWhen the customer called on 4/3/to let us know we damaged his car and had a weak battery, I let him know that we had photos of the trim panel being damaged when the vehicle arrived and that as far as the weak battery we need to look at the vehicle in order to determine the age of the battery and to see why it is weakCustomer declined to bring vehicle to the body shopCustomer then reached out to our General Manager who also let customer know that we have to? look at car to address his concerns, he again declinedAt no time did myself or any of my staff speak with State Farm as stated in the complaintOur organization made every attempt to have the customer bring the car back to the shop or to the dealership to look at his concerns and the customer has not done so.? Thank you,? ? *** ***

Hello,In response to complaint # [redacted], I have attached our Repair order notes and pictures taken of the area in dispute. When any customer comes to the body shop for repairs we photograph the vehicle to show and document any UPD (unrelated prior damages), this includes damages other than the...

areas we are repairing, stone chips, dings, dents, rust, interior damages (seats, trim panels, headliners, etc..). In this case we did document the trim panel being dirty and cracked from wear on the arm rest as you will see in the photos. Vehicle was towed in to the shop with no customer information at the time of drop off. Customer called us on 3/21 to see status and that is when we identified who the vehicle belongs to and the insurance company paying the claim and at that time customer wanted us to let State Farm know that his drivers heated seat stopped working since the accident, a squeak from car was now there and chips in windshield.  When State Farm came to look at the car at the shop the appraiser also took photos of the trim panel being wear and tear damages and denied the chips, seat and squeak diagnoses, customer had the choice to send for the diag and if found to be related insurance would pay if not customer would be responsible for the diag fee, customer declined. When the customer called on 4/3/18 to let us know we damaged his car and had a weak battery, I let him know that we had photos of the trim panel being damaged when the vehicle arrived and that as far as the weak battery we need to look at the vehicle in order to determine the age of the battery and to see why it is weak. Customer declined to bring vehicle to the body shop. Customer then reached out to our General Manager who also let customer know that we have to  look at car to address his concerns, he again declined. At no time did myself or any of my staff speak with State Farm as stated in the complaint. Our organization made every attempt to have the customer bring the car back to the shop or to the dealership to look at his concerns and the customer has not done so. Thank you,  [redacted]