American Fence Co

American Fence Company takes pride in our quality workmanship and customer serviceWe have made every effort to communicate, correct and complete the projects we were contracted to performMr [redacted] signed a contract for a new fence, he refused the pergola quoteHe made a side arrangement with one of our employees to build the pergola after hours and on the weekendThis releases AF of all liability regarding the pergolaYes, we inadvertently removed a few posts that were strung together by wireOnce that error was recognized that portion was replaced and rebuilt by AF; looking better than before the demoThe other sides of the fence were built to spec and looks great! All changes or corrections desired to the fence were completed during the building process as requested by the customerThe additional “problems” with the fence were only brought to our attention once the project was complete and payment was to be madeWe made several phone calls regarding payment, even offering a $credit to try and resolve issues with this customerAgain, after not receiving payment we called and were told a Cease and Desist was filed and to not call and harass him againHow can we communicate and resolve issues when we have been told to not contact him? NO PAYMENTS HAVE BEEN MADEThe owner of AF, [redacted] personally called to resolve the customers complaints, but was unable to get any valid reasons for payment refusalWhen asked repeatedly "What can AF do to make you happy?" the only response from the customer given was I DON'T KNOW AF filed a lien on 6-21-Next step, Small Claims CourtCalling to collect $ owed is standard business practices, not harassment I believe this is a case of trying to get something for nothing AF has been in business since and have completed multimillion dollar projects without issuesIt is becoming clear that AF cannot make this customer happy, and he is looking for reasons to not pay for the services provided

Requested a estimate, sent diagram by email, spoke to *** the estimator by phone and now it has been ten days later
No Estimate & No Return phone calls ///// Great business sense /////
Terrible Customer Service *** Beware ***