American Fine Furnishings

We have never received such a letter from [redacted] , this the first time I have even seen that letterI have met with [redacted] last week Thursday 2/5/at her home to inspect her couch and have address her concerns and have also personally apologize to her on the delay of calling her backI have explained to [redacted] that she can not received her refund back because this order was a special ordered item that we do not stock and unfortunately all special order items are non-refundable which states on our invoice, and also it was delivered and was used in her home I have spoken to [redacted] about this and explaining the whole process after leaving her house, from my understanding she understood and that I will forward all this information to the manufacture to approved the repair to take care of the issues and will get back to herWe are trying everything we can to solve this situation for [redacted] , the manufacture has already approved the repair Monday to have it sent back and fix the issues and usually an approval will take a minimum of two weeks, but we want to take care of her as soon as possibleAlso for the invconvenience, we will also be picking up the sofa and loveseat from her house to have it repaired and will be re-delivering to her at no charge, customer are usually responsible for their own transportationPlease keep me inform, thankyou

I am rejecting this response because: I didn't receive the sofa and love seat that I ordered and in good faith paid for in cash What I received was a badly constructed sofa and love seatIf American Fine Furnstands by their products they should take the responsibility and return my moneyLet them "fix" the sofa and love seat and use it as a demo in their show roomIt seems that American Fine Furnshould be the ones going after their suppliers for selling them shabby workmanship.Why should I be the one to suffer for someone else's incompetence*** did explain what his intentions were but like I told him, I want my money refunded insteadI'm a very dissatisfied customer not only with the merchandise but also with the customer service (or lack of) receivedIt is obvious that they don't value their customersI now wait for further instructionsPlease advise

We will in good faith will order the customer a new cal king [redacted] mattress set for exchange, we will call the customer once the exchanged has arrived to set up a date and time for the exchange and pick up. Please allow approximate 1-2 weeks due to holiday hours.

Hi, I have spoken to [redacted] over the phone this morning regards to her issue. We will meet up at her home tomorrow morning to take a look and verify her issue and will have it resolve for her. Thankyou

Hi, Customer first came into the store wanting the firmess mattress we have to offer, after laying down and trying out multiple different types, customer have decided to go ahead and special order a California [redacted] set which is our firmess model of all.  About a week later after...

customer have taken delivery in home of the mattress set, customer call and claim that one of the foundation was squeaking or broken, we told the customer that it wont be a problem and we will re-order her a new replacement.  The next following day customer calls and says the mattress is too firm for her and that she wants to return it or possibly make an exchange. A few days later customer comes into the store stating that the mattress is now defected, we have ask her to go ahead and lay on our floor sample to see if it feels the same and she refuses to do that also. If the mattress was determine to be defected we would be gladly to exchange or repair for customer with a new one of the same kind and model.  Customer was not happy about this situation, so in good faith, we offered the customer a one time exchange which is what the customer wanted to do or she can return the mattress set back along with a 25% restocking fee of the purchase price.  We have also tried contacting with the customer on many different multiple occasions including leaving her messages on her phone trying to resolve this situation with the customer.  On 9/14/15 (Monday), we talk to the customer and she agreed to make a one time exchange and that she come into the store same day to make her decision, before closing the end of day, we tried calling the customer again and no answer. Today, 9/15/2015, we have also tried calling her multiple times today again and leaving her messages on when she will be coming to try out a different mattress to have it exchange because that was what the customer have agreed on, still no call back from customer. We have exhaust all out of option to try to resolve this issue with the customer and making her happy, but we believe customer only wants her full refund back due to buyers remorse and refuse to pay the 25% restocking fee for returning the product.

I [redacted] have had an aneurysm surgery I will accept the new mattress making sure its all the right size without any defects and with a warranty from [redacted] mattress company because yes I did speak with them and all the numbers that the lady asked me about on the invoice did not correspond with their [redacted] mattress serial number then she asked me to read the numbers off the tag on the mattress I did so she said they didn't match so the only way I will accept the new offer is that they have to deliver and pick up the damaged mattress and box springs this is not my responsibility to have to pick up and deliver if they haven't done this right in the first place we wouldn't be where we are today I am ill and unable medically and physically I am NOT able to take mattresses to the store and pick them up I am going through enough stress right now they deliver this here it was not right they need to pick it up and deliver the right merchandise then I will accept that offer yours truly [redacted]

Here is the copy of original sales receipt and a letter to them. I will forward pictures I sent them in another email.  I met with [redacted] on Thurs. 2/5/15 and he agreed the set was as I described. He said someone would contact me and they will come to pick up set, send it back to maker and try to fix the problems but he would not return my money which is what I want. I'm very dissatisfied with this proposal. I wait for further instructions. Thank you so much to the attention you have given to this matter.A close shot of gap and zipper showing.  I am very unhappy with this set. I spent too much money for a inferior sofa and love seat that clearly is badly constructed. I am a repeat customer and would like satisfaction with this situation.

Customer came in a few months ago regards to this issue about a sofa they purchase over 6 year ago. Customer have shown pictures and the issues is clearly "NOT" a manufacture warranty issue defect, item looks like it has been either abused, have been improperly move around, rough housing, etc as the...

exterior leg frame have came off/ loose of the actual sofa.  Customer also stated that he tried taking it apart to see what the product was made of and stated that it wasn't wood by him doing that he voids all warranty of the product. Customer should have came to us first about the issue before to see if we could have help them before taking it upon themselves. We have also tried to help the customer by recommend them to a furniture technician repair that we used for all of our repair, but ultimately it lead to the customer being very angry and aggressive. Customer was yelling in profanity in the store while he was walking out. We can still provide them the technician phone number for the repair if they like.

In response to Mr. [redacted]s reply, my comments are,  that yes I did want the firmest  mattress the store had to offer. But  Initially I came into the store looking for a bedroom set. I visited the store several times and we talked about many things before and after I purchased the mattress set. In my opinion conversation is irrelevant  and what stands out are the facts. The mattress is defective by way of : Size, the mattress doesn't fit the box strings the  box spring is defective and when pressed upon makes a clicking noise. the construction of the actual mattress is defective because I can feel boards through the pillow top. The mattress is very lumpy and not suitable to sleep on. I was  denied and full refund, spoken to disrespectfully, asked for more money and am now being somewhat lied upon per the store manager .  These facts are clear and witnessed by others.  In reference to this special order nonsense I called the Manufacture in L.A.(per Mr.  [redacted]) and had a very lengthy conversation.  The Gentlemen ([redacted])  there explain the mattress to me told me where to look online and quoted me a price of 1999.99 plus tax. He also explains to me that  there was NO SPECIAL ORDER from AFF during the time frame in which Mr. [redacted] claim he special ordered the mattress. He also stated that he would take the mattress back at full refund if delivered to his store. No mention of restocking fees, and that he had very little complaints with his products. He instructed me to look for the tags authenticating his produce but I was unable to locate such tags. In reference to the time frame of my complaint, the  bedroom set I purchased was ordered and  was not delivered until 8-10 days  after the mattress set, which was deliver  a week or so early early. I am sleeping in the couch and need to resolve this right away. To circumvent time and extensive actions,  I am requesting  of  my full refund(1300.00 and no tax) and am hoping for a speedy response. Respectfully  and honestly  speaking,

We have never received such a letter from [redacted], this the first time I have even seen that letter. I have met with [redacted] last week Thursday 2/5/15 at her home to inspect her couch and have address her concerns and have also personally apologize to her on the delay of calling her back. I have explained to [redacted] that she can not received her refund back because this order was a special ordered item that we do not stock and unfortunately all special order items are non-refundable which states on our invoice, and also it was delivered and was used in her home.  I have spoken to [redacted] about this and explaining the whole process after leaving her house, from my understanding she understood and that I will forward all this information to the manufacture to approved the repair to take care of the issues and will get back to her. We are trying everything we can to solve this situation for [redacted], the manufacture has already approved the repair  Monday to have it sent back and fix the issues and usually an approval will take a minimum of two weeks, but we want to take care of her as soon as possible. Also for the invconvenience, we will also be picking up the sofa and loveseat from her house to have it repaired and will be re-delivering to her at no charge, customer are usually responsible for their own transportation. Please keep me inform, thankyou

I am rejecting this response because: The response provided by the business was not truthful or accurate. They did offer for my husband to go in there so the could "show him what a flat cushion really looks like" in comparison to the one in question not to help or resolve the issue for the customers wellbeing. Nor did they respond to the fact that when I called I was severely mistreated. I was not given a chance to speak before being screamed at and subsequently hung up on. No business should have the right to treat any customer the way I was treated. I apologize for saying I believed [redacted] to be the owner but that was the impression he left me with, and even if he is a manager he should handle himself with more dignity and tact than what was displayed. I still have yet for them to make good on the warranty they said I had when I purchased the couch so I do not feel any of my concerns were adequately addressed.

Customer did show pictures of their issue and we explained to the customer that their issue was not covered under the "manufacture defect warranty". After explaining to them that their issue was not covered from the manufacture, we referred them a Professional furniture repair that we used for all of our customer and store repairs as an option for their repair, again the husband started getting very angry and aggressive in the store after explaining to them that their issue was not covered from the manufacture. The customer husband also quoted, "I open it up to see what it was made out of", and anytime a customers tampers, alters, or attempt to open or do any repairs of themselves, that will automatically voids all warranty, this was also explained to the customer. Customer husband started screaming profanity words in the store very loudly throughout the whole store while other customers was in here and kept screaming profanity F*this, F*that, F*them, stating he would never shop in this store again, ETC until he was out of the store. Many customer were freighten and and even left because of this customer loud screaming. Here is the furniture repair ph# if they do decided to have their issue repaired. MC Furniture RepairPh: [redacted]

Review: Brought a bed brand new on 11/10/2013 was delivered on 11/21/2013, the first day I noticed made alot of noise, they came back on 11/22/13 and put on L brackets, we tried the bed and it kept making noise on 12/16/2013 we called them to let them know ths was not working out. They told me they would get back with me. I waited until 12/20/2013 and then called them and asked them what was their plans where he said they will do nothing about it. Desired Settlement: Refund of 540.16

Business

Response:

Hi, we have tried attempt to resolve/ fix/ repair customer issue. Customer does not understand that a king bed frame will have some movement due to size of bed and due to the frame is on hardwood floors. We have strengthen the king bed frame by installing L brackets to all corners of the bed. A few days later he said it is still moving and we told the customer that being the frame is on hardwood floors, there is going to be movement & shifting. We offered the customer what the Manufacture suggest that we put something under the feet of the bed frame to prevent shifting (etc. carpet, rubber padding )but he refuses. 1/2/2014 Thursday, Customer voluntarily without our permission decided to abandoned and rampage through our store front door and drop the bed frame causing loud bang and noises and also damage some of our furniture in the process. By the time we have ran to the front door they have already left in their car and took off. As of now we do not know what to do with his furniture, We do not have the space for storage and we are not responsible for his furniture.

Consumer

Response:

My wife and I went to their store to buy a bed frame ONLY, we wanted a sleigh bed, My wife spotted one and my first question was does it wobble, His exact word NO, try moving the bed you are looking at, so I did, and that bed did not wobble. So we paid for it and waited two weeks one week past the delivery day we finally got it, the first day I called them back and said it wobbled, they came out and put on 4 L brackets it help the next couple of days but started to wobble, so we called and went down to him explaining that this wobbled, and he said he would get back with me because he was going to get a hold of the manufacture to see if they take it back, I called him several days later, I asked him why he did not respond he said he was busy and the manufacture would not take it back, about about 20 days into this madness, I filed a complaint with Revdex.com and with my credit card company. The bed finally wobble so much it broke in the middle collapsing, which scratched our new wood floors I just installed, also causing my back to hurt again, so the next day My friend and I took the bed back, and dropped it off, apparently it was no good at all. We took a video of the bed being delivered and pictures of the bed inside their store. I have a in dash cam and parked my truck in front of their doors and proceeded to give it back, while I was bringing in the last two parts, the owner flip the switch of the automatic doors to keep me from bringing in the last two pieces, so I left them at the front door. Our credit card company ruled in our favor with all the video evidence and pictures as well as witnesses and gave all our money back to our credit card, this bed broke completely in less then 30 days. I have written down each and every time I contacted them, filed complaints and finally took it back. I went on line and found several complaints against this company and this is the first one for Revdex.com because most people don't know about it. This business does not conduct themselves in a professional polite manner. NOTE TO Revdex.com If you want any pictures or videos, please get a hold of me.

Business

Response:

We have exhausted all possible solutions to help and try to solve this customer problem. Manufacture has determined that the bed frame is not a manufacture defect and by the looks of the damages, it was clearly miss-used and or abuse by the customer. Customer has left their furniture without our permission and knowledge at the store front. We have spoken with our credit card merchant service, and they have told us that fund is in holding and has not yet ruled any one in favor. We have sent in all requested documents to the merchant service and they will make the final decision.

Review: I was sold a defective mattress set and and AM requesting a refund due to the defection and the general dissatisfaction of the business transaction.I feel violated after being accused of coming into the store and making a scene, which h is u. True I've been yelled at over the phone and in person and would like to have a refund for the defective item as soon as possible I have asked that the item be picked up from my home and have served them with a formal request to do so and refund my moneyDesired Settlement: I am asking for a full refund and that the defective items be picked up ASAP.

Business

Response:

Hi, Customer first came into the store wanting the firmess mattress we have to offer, after laying down and trying out multiple different types, customer have decided to go ahead and special order a California [redacted] set which is our firmess model of all. About a week later after customer have taken delivery in home of the mattress set, customer call and claim that one of the foundation was squeaking or broken, we told the customer that it wont be a problem and we will re-order her a new replacement. The next following day customer calls and says the mattress is too firm for her and that she wants to return it or possibly make an exchange. A few days later customer comes into the store stating that the mattress is now defected, we have ask her to go ahead and lay on our floor sample to see if it feels the same and she refuses to do that also. If the mattress was determine to be defected we would be gladly to exchange or repair for customer with a new one of the same kind and model. Customer was not happy about this situation, so in good faith, we offered the customer a one time exchange which is what the customer wanted to do or she can return the mattress set back along with a 25% restocking fee of the purchase price. We have also tried contacting with the customer on many different multiple occasions including leaving her messages on her phone trying to resolve this situation with the customer. On 9/14/15 (Monday), we talk to the customer and she agreed to make a one time exchange and that she come into the store same day to make her decision, before closing the end of day, we tried calling the customer again and no answer. Today, 9/15/2015, we have also tried calling her multiple times today again and leaving her messages on when she will be coming to try out a different mattress to have it exchange because that was what the customer have agreed on, still no call back from customer. We have exhaust all out of option to try to resolve this issue with the customer and making her happy, but we believe customer only wants her full refund back due to buyers remorse and refuse to pay the 25% restocking fee for returning the product.

Consumer

Response:

In response to Mr. [redacted]s reply, my comments are, that yes I did want the firmest mattress the store had to offer. But Initially I came into the store looking for a bedroom set. I visited the store several times and we talked about many things before and after I purchased the mattress set. In my opinion conversation is irrelevant and what stands out are the facts. The mattress is defective by way of : Size, the mattress doesn't fit the box strings the box spring is defective and when pressed upon makes a clicking noise. the construction of the actual mattress is defective because I can feel boards through the pillow top. The mattress is very lumpy and not suitable to sleep on. I was denied and full refund, spoken to disrespectfully, asked for more money and am now being somewhat lied upon per the store manager . These facts are clear and witnessed by others. In reference to this special order nonsense I called the Manufacture in L.A.(per Mr. [redacted]) and had a very lengthy conversation. The Gentlemen ([redacted]) there explain the mattress to me told me where to look online and quoted me a price of 1999.99 plus tax. He also explains to me that there was NO SPECIAL ORDER from AFF during the time frame in which Mr. [redacted] claim he special ordered the mattress. He also stated that he would take the mattress back at full refund if delivered to his store. No mention of restocking fees, and that he had very little complaints with his products. He instructed me to look for the tags authenticating his produce but I was unable to locate such tags. In reference to the time frame of my complaint, the bedroom set I purchased was ordered and was not delivered until 8-10 days after the mattress set, which was deliver a week or so early early. I am sleeping in the couch and need to resolve this right away. To circumvent time and extensive actions, I am requesting of my full refund(1300.00 and no tax) and am hoping for a speedy response. Respectfully and honestly speaking,

Consumer

Response:

I [redacted] have had an aneurysm surgery I will accept the new mattress making sure its all the right size without any defects and with a warranty from [redacted] mattress company because yes I did speak with them and all the numbers that the lady asked me about on the invoice did not correspond with their [redacted] mattress serial number then she asked me to read the numbers off the tag on the mattress I did so she said they didn't match so the only way I will accept the new offer is that they have to deliver and pick up the damaged mattress and box springs this is not my responsibility to have to pick up and deliver if they haven't done this right in the first place we wouldn't be where we are today I am ill and unable medically and physically I am NOT able to take mattresses to the store and pick them up I am going through enough stress right now they deliver this here it was not right they need to pick it up and deliver the right merchandise then I will accept that offer yours truly [redacted]

Business

Response:

We will in good faith will order the customer a new cal king [redacted] mattress set for exchange, we will call the customer once the exchanged has arrived to set up a date and time for the exchange and pick up. Please allow approximate 1-2 weeks due to holiday hours.

Review: Complete waste of money. I was lied to and deceived by the quality of the products. I was told they were made in America and that it was "fine" furniture but it is NOT. Not even two months after having my dresser (which was delivered late and broken the first time) it started chipping and losing its stain. In some places it wasn't even stained completely. They are not heavy duty and I don't even think they are the same as the models they have on the floor. They do not have customer service skills and only want to take your money. I have been emotionally distressed by the whole experience. They do not want to replace my dresser again. My dresser isn't the only problem. My bedroom set was delivered incompletely and it took almost two weeks before I got the other pieces and my second dresser to replace the broken one they delivered. These are not honest trustworthy people. I wish I never set foot in that store and they shouldn't be allowed to lie to families about their products and get away with it. I was ripped off for the $5,600 I Spent in that store. My Coffee table had marks in it. The couches aren't of the quality promised by the store manager. My entire bedroom set has the problems my dresser does but not near as bad and I never even asked for those to be replaced just the worst one, my dresser with mirror and I have pictures to prove. The manager said its normal wear and tear, so its normal for a dresser to be incompletely stained, have chips,cracks and not sanded down correctly so the drawers don't glide smoothly on their rails? That sounds like poor products and workmanship to me. My family is dissatisfied with the products, the company, the employees, how we were treated and the whole experience. Do NOT buy any product from this place, they also have different names they have went by in the past from what I found on the internet. The store manager even raised his voice at me which was unnecessary. Don't go to American Fine Furnishings and deal with Johnny and Charlie. You will regret itDesired Settlement: We want a full refund and they can have all their items back, even though they cannot replace the lost time and take back the emotional damage they caused. If that can not be negotiated, We would like to have half of our money back so we can at least fix all the damaged prodcuts. This has taken a toll on myself and on my family because of the products and services from this so called company. We are 100% dissatisfied and unhappy. We feel like we have been lied to and cheated out of our money.

Business

Response:

First and foremost, I have never promised customer ([redacted]) that this bedroom set was America or American made. The first delivery we made for [redacted] was on February 7th, the only item that were missing because of backorder was the drawer boxes for her bed because the bed frame she order was a storage bed style. She was very aware of that and for her in-convience, we offered [redacted] $100 discount, which she did accept and was ok. The whole delivery went fine and everything was paid for Cash on Delivery per our agreement and everything is good condition and nothing was damaged before signing the invoice.

Review: 11/15/14 I paid $1,000.00 for a sofa and love seat. When they were delivered I found that they were badly constructed. Two of the back cushions were lopsided and one was so badly sewn that the zipper was sorely exposed. There is a huge gap between two back cushions and seat cushions. The love seat has similar construction. I went back to the store and made my complaint. I told them I wanted to return the set and get my money back. I was told the lopsidedness was normal because they over stuff the cushions. I was told to use them for several weeks and if they didn't "fall into place" they would take care of the situation to my satisfaction. After several weeks I didn't notice any improvement and went back to store. I was told to take pictures and send them to the store which I did. I called again and a couple of weeks later I was asked for more pictures which again I sent them. After not hearing from them, on 1/17/15 I went back to the store and they said the pictures showed the sofas to be fine. I showed them on their demo couch and told them my set didn't look like that. I was told that someone would contact me and come to my home to see my set. I've waited three weeks and no return calls and no one has come by. I now just want to return the sofas and get my money back.Desired Settlement: I want them to come get their couch and love seat and return my $1,000.00 which I paid in cash. I have my original receipt.

Business

Response:

Hi, I have spoken to [redacted] over the phone this morning regards to her issue. We will meet up at her home tomorrow morning to take a look and verify her issue and will have it resolve for her. Thankyou

Business

Response:

Hi, I have spoken to [redacted] over the phone this morning regards to her issue. We will meet up at her home tomorrow morning to take a look and verify her issue and will have it resolve for her. Thankyou

Consumer

Response:

Here is the copy of original sales receipt and a letter to them. I will forward pictures I sent them in another email. I met with [redacted] on Thurs. 2/5/15 and he agreed the set was as I described. He said someone would contact me and they will come to pick up set, send it back to maker and try to fix the problems but he would not return my money which is what I want. I'm very dissatisfied with this proposal. I wait for further instructions. Thank you so much to the attention you have given to this matter.A close shot of gap and zipper showing. I am very unhappy with this set. I spent too much money for a inferior sofa and love seat that clearly is badly constructed. I am a repeat customer and would like satisfaction with this situation.

Consumer

Response:

Here is the copy of original sales receipt and a letter to them. I will forward pictures I sent them in another email. I met with [redacted] on Thurs. 2/5/15 and he agreed the set was as I described. He said someone would contact me and they will come to pick up set, send it back to maker and try to fix the problems but he would not return my money which is what I want. I'm very dissatisfied with this proposal. I wait for further instructions. Thank you so much to the attention you have given to this matter.A close shot of gap and zipper showing. I am very unhappy with this set. I spent too much money for a inferior sofa and love seat that clearly is badly constructed. I am a repeat customer and would like satisfaction with this situation.

Business

Response:

We have never received such a letter from [redacted], this the first time I have even seen that letter. I have met with [redacted] last week Thursday 2/5/15 at her home to inspect her couch and have address her concerns and have also personally apologize to her on the delay of calling her back. I have explained to [redacted] that she can not received her refund back because this order was a special ordered item that we do not stock and unfortunately all special order items are non-refundable which states on our invoice, and also it was delivered and was used in her home. I have spoken to [redacted] about this and explaining the whole process after leaving her house, from my understanding she understood and that I will forward all this information to the manufacture to approved the repair to take care of the issues and will get back to her. We are trying everything we can to solve this situation for [redacted], the manufacture has already approved the repair Monday to have it sent back and fix the issues and usually an approval will take a minimum of two weeks, but we want to take care of her as soon as possible. Also for the invconvenience, we will also be picking up the sofa and loveseat from her house to have it repaired and will be re-delivering to her at no charge, customer are usually responsible for their own transportation. Please keep me inform, thankyou

Business

Response:

We have never received such a letter from [redacted], this the first time I have even seen that letter. I have met with [redacted] last week Thursday 2/5/15 at her home to inspect her couch and have address her concerns and have also personally apologize to her on the delay of calling her back. I have explained to [redacted] that she can not received her refund back because this order was a special ordered item that we do not stock and unfortunately all special order items are non-refundable which states on our invoice, and also it was delivered and was used in her home. I have spoken to [redacted] about this and explaining the whole process after leaving her house, from my understanding she understood and that I will forward all this information to the manufacture to approved the repair to take care of the issues and will get back to her. We are trying everything we can to solve this situation for [redacted], the manufacture has already approved the repair Monday to have it sent back and fix the issues and usually an approval will take a minimum of two weeks, but we want to take care of her as soon as possible. Also for the invconvenience, we will also be picking up the sofa and loveseat from her house to have it repaired and will be re-delivering to her at no charge, customer are usually responsible for their own transportation. Please keep me inform, thankyou

Consumer

Response:

I am rejecting this response because: I didn't receive the sofa and love seat that I ordered and in good faith paid for in cash. What I received was a badly constructed sofa and love seat. If American Fine Furn. stands by their products they should take the responsibility and return my money. Let them "fix" the sofa and love seat and use it as a demo in their show room. It seems that American Fine Furn. should be the ones going after their suppliers for selling them shabby workmanship.Why should I be the one to suffer for someone else's incompetence. [redacted] did explain what his intentions were but like I told him, I want my money refunded instead. I'm a very dissatisfied customer not only with the merchandise but also with the customer service (or lack of) received. It is obvious that they don't value their customers. I now wait for further instructions. Please advise.

Consumer

Response:

I am rejecting this response because: I didn't receive the sofa and love seat that I ordered and in good faith paid for in cash. What I received was a badly constructed sofa and love seat. If American Fine Furn. stands by their products they should take the responsibility and return my money. Let them "fix" the sofa and love seat and use it as a demo in their show room. It seems that American Fine Furn. should be the ones going after their suppliers for selling them shabby workmanship.Why should I be the one to suffer for someone else's incompetence. [redacted] did explain what his intentions were but like I told him, I want my money refunded instead. I'm a very dissatisfied customer not only with the merchandise but also with the customer service (or lack of) received. It is obvious that they don't value their customers. I now wait for further instructions. Please advise.