Complaint: [redacted]
I am rejecting this response because: Mr. [redacted] is attempting to double talk his way out of reimbursing me for a job he did not perform adequately, and most importantly, for causing me to contact him again to revisit the shoddy work he was responsible for doing when he initially came out to service my fireplace November 14, 2014..
First let me once again reiterate he spent no more than 15 minutes in my home, and then had the audacity to hand me a bill for $133.98 (invoice # 5150 dated 11/5/15) to address a problem--(a pilot light issue) that he was initially responsible for causing.It should be noted by the Revdex.com review staff that I had called another service provider at [redacted] Fireplace--immediately after we had a problem getting our fireplace serviced properly by Mr. [redacted], and was promptly told that the cause for the pilot light going out was due to the logs being adjusted incorrectly by the previous service provider--none other than Mr. Jay *. [redacted] of American Fireplace Installations, LLC. Now, as I see it, Mr. [redacted] claims to be a professional, and yet HE IS THE ONE WHO ADJUSTED THE LOGS INCORRECTLY WHEN HE INITIALLY SERVICED OUR FIREPLACE LAST NOVEMBER.This begs the question: why is he lying to you now by saying I adjusted the logs, and why is he not responsible for the fireplace not working properly resultant from his shoddy, faulty workmanship?Mr. [redacted] has also stated in his response that: " the customer is informed that there is a $125.00 service charge JUST to come out and inspect/repair their fireplace." So again my question is: are customers like myself likewise required to pay for services that have not been repaired, and moreover, equally responsible to pay a service charge he is responsible for causing (the faulty placement of the logs).
At any rate, as I indicated, it is my opinion Mr. [redacted] is not only a price-gouging hustler and scam artist, but also a double-talking liar.Indeed, when he refers to my moving the logs in the fireplace--and having no explanation for their being moved--he neglected to mention a single undisputable fact: Mr. [redacted] moved the logs himself on 11/22/14, when he initially serviced our fireplace!Here is what Mr. [redacted] wrote on my previous service call invoice #4779. "Relit pilot and adjusted logs per manufacturer."Having said that, I would kindly ask the person (s) who review my response to Mr. [redacted]'s to ask him to explain why, if he has not attempted to fool the Revdex.com by lying about the services he has provided for me, that his invoice reflects, in his own handwriting, that he adjusted the logs in my fireplace that directly caused the pilot light to go out.In fact, after reading the multiple layers of lies voiced by Mr. [redacted] in his response to my complaint, I am wondering if he deliberately sabotaged my fireplace, by adjusting the logs incorrectly, to guarantee another service run to my home, at a cost of $133.98 for 15 minutes work! My math indicates that cost reflects a whopping, unbelievable cost per hour of $535.92. Even attorneys do not charge as much.In closing I respectfully request the Revdex.com publish this complaint to ensure future consumers are made aware of the unscrupulous, disingenuous, price gouging, and faulty workmanship tactics Mr. Jay S. [redacted] of American Fireplace Installations, LLC, provides to unsuspecting customers.And finally, I request you ask Mr. [redacted] to provide you with a copy of invoice# 4779, dated 11-24-14, so that you can read the portion of the invoice, written by him, that clearly says he "adjusted logs per manufacturer." Which obviously proves he lied when he said I adjusted them. And to direct him to either fix my fireplace--as guaranteed by his service statement, or to reimburse me the full amount billed ($133.98) for a job that was not completed properly.Have a great holiday!
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Mr. [redacted] lied to you regarding the true nature of the work he performed at our home. The lies Mr. [redacted] stated follow:1. He did not spend two hours at our home but instead no more than 15 minutes.2. We never readjusted any fireplaces because we do not know how to open the unit.3. We never used any derogatory language with Mr. [redacted].We again reiterate: Mr. [redacted] is indeed a scam artist and charged us for work that was not acceptable. We are now respectfully seeking your help and asking for you to subject his business practice to investigatory scrutiny to(a) determine if all his licenses are in order and,(b) if he offers a customer guarantee for services provided. And finally and most importantly,(c) to explain what his refund policy for customer dissatisfaction is.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Dear Revdex.com: I am writing in response to the complaint received about my business which has been assigned ID [redacted]. I sent a letter to refute the customer's claims and I will now respond to his further complaints. The customer states that he is rejecting my response because I "lied" about the work I performed at his house. First let me state that I stand behind my statement and do not want to change or alter it in anyway. Please refer to my previous letter for any questions regarding the explanation of the event. I would however like to address additional information. The customer has stated that I spent no more than 15 minutes at the home but on the first complaint he stated that I had become "argumentative". My question is, did I spend time discussing with the customer, or as he says "arguing", or did I look at it and leave quickly? I think that the customer is lying about the time frame. The customer further states that they did not readjust their fireplace but then there is no explanation for how the logs were placed incorrectly and the glass covered in black residue. So I think there is no truth in that statement either. The customer goes on to state that they never used derogatory language but even in his complaint he called me a "price gouging hustler" and a "scam artist". I consider those statements in the least derogatory and at the most slanderous. The customer has asked for your help in scrutinizing my business practice and I am more than happy to address these concerns. He asks that it be determined that all of the licenses I hold are in order. All my licenses are current and I have no problem with any verification process that is requested. I further guarantee any product that I install and any parts that I put on other fireplaces for up to one year. If a customer is dissatisfied with my work any parts sold and put on the fireplace are reimbursed. I do not reimburse for labor. As I explained before, when I schedule an appointment the customer is informed that there is a $125.00 service charge just to come out and inspect/repair their fireplace. If there is any refusal to that point then I do not make an appointment. There is no reimbursement for my labor. I do not do this for free but provide a service. I will not change this practice just because this customer did not like me telling him no I would not alter his fireplace. As I mentioned in my previous letter, I will continue to protect my company by not conducting unsafe practices. Please consider this my final response to this complaint. Thank you, Jay *. [redacted] Dear Revdex.com:I am writing in response to the complaint received about my business which has been assigned ID [redacted]. I sent a letter to refute the customer's claims and I will now respond to his further complaints. The customer states that he is rejecting my response because I "lied" about the work I performed at his house. First let me state that I stand behind my statement and do not want to change or alter it in anyway. Please refer to my previous letter for any questions regarding the explanation of the event. I would however like to address additional information.The customer has stated that I spent no more than 15 minutes at the home but on the first complaint he stated that I had become "argumentative". My question is, did I spend time discussing with the customer, or as he says "arguing", or did I look at it and leave quickly? I think that the customer is lying about the time frame. The customer further states that they did not readjust their fireplace but then there is no explanation for how the logs were placed incorrectly and the glass covered in black residue. So I think there is no truth in that statement either. The customer goes on to state that they never used derogatory language but even in his complaint he called me a "price gouging hustler" and a "scam artist". I consider those statements in the least derogatory and at the most slanderous.The customer has asked for your help in scrutinizing my business practice and I am more than happy to address these concerns. He asks that it be determined that all of the licenses I hold are in order. All my licenses are current and I have no problem with any verification process that is requested. I further guarantee any product that I install and any parts that I put on other fireplaces for up to one year. If a customer is dissatisfied with my work any parts sold and put on the fireplace are reimbursed. I do not reimburse for labor. As I explained before, when I schedule an appointment the customer is informed that there is a $125.00 service charge just to come out and inspect/repair their fireplace. If there is any refusal to that point then I do not make an appointment. There is no reimbursement for my labor. I do not do this for free but provide a service. I will not change this practice just because this customer did not like me telling him no I would not alter his fireplace. As I mentioned in my previous letter, I will continue to protect my company by not conducting unsafe practices.Please consider this my final response to this complaint.Thank you,Jay S. [redacted]Dear Revdex.com:I am writing in response to the complaint received about my business which has been assigned ID [redacted]. I sent a letter to refute the customer's claims and I will now respond to his further complaints. The customer states that he is rejecting my response because I "lied" about the work I performed at his house. First let me state that I stand behind my statement and do not want to change or alter it in anyway. Please refer to my previous letter for any questions regarding the explanation of the event. I would however like to address additional information.The customer has stated that I spent no more than 15 minutes at the home but on the first complaint he stated that I had become "argumentative". My question is, did I spend time discussing with the customer, or as he says "arguing", or did I look at it and leave quickly? I think that the customer is lying about the time frame. The customer further states that they did not readjust their fireplace but then there is no explanation for how the logs were placed incorrectly and the glass covered in black residue. So I think there is no truth in that statement either. The customer goes on to state that they never used derogatory language but even in his complaint he called me a "price gouging hustler" and a "scam artist". I consider those statements in the least derogatory and at the most slanderous.The customer has asked for your help in scrutinizing my business practice and I am more than happy to address these concerns. He asks that it be determined that all of the licenses I hold are in order. All my licenses are current and I have no problem with any verification process that is requested. I further guarantee any product that I install and any parts that I put on other fireplaces for up to one year. If a customer is dissatisfied with my work any parts sold and put on the fireplace are reimbursed. I do not reimburse for labor. As I explained before, when I schedule an appointment the customer is informed that there is a $125.00 service charge just to come out and inspect/repair their fireplace. If there is any refusal to that point then I do not make an appointment. There is no reimbursement for my labor. I do not do this for free but provide a service. I will not change this practice just because this customer did not like me telling him no I would not alter his fireplace. As I mentioned in my previous letter, I will continue to protect my company by not conducting unsafe practices.Please consider this my final response to this complaint.Thank you,Jay S. [redacted]Dear Revdex.com:I am writing in response to the complaint received about my business which has been assigned ID [redacted]. I sent a letter to refute the customer's claims and I will now respond to his further complaints. The customer states that he is rejecting my response because I "lied" about the work I performed at his house. First let me state that I stand behind my statement and do not want to change or alter it in anyway. Please refer to my previous letter for any questions regarding the explanation of the event. I would however like to address additional information.The customer has stated that I spent no more than 15 minutes at the home but on the first complaint he stated that I had become "argumentative". My question is, did I spend time discussing with the customer, or as he says "arguing", or did I look at it and leave quickly? I think that the customer is lying about the time frame. The customer further states that they did not readjust their fireplace but then there is no explanation for how the logs were placed incorrectly and the glass covered in black residue. So I think there is no truth in that statement either. The customer goes on to state that they never used derogatory language but even in his complaint he called me a "price gouging hustler" and a "scam artist". I consider those statements in the least derogatory and at the most slanderous.The customer has asked for your help in scrutinizing my business practice and I am more than happy to address these concerns. He asks that it be determined that all of the licenses I hold are in order. All my licenses are current and I have no problem with any verification process that is requested. I further guarantee any product that I install and any parts that I put on other fireplaces for up to one year. If a customer is dissatisfied with my work any parts sold and put on the fireplace are reimbursed. I do not reimburse for labor. As I explained before, when I schedule an appointment the customer is informed that there is a $125.00 service charge just to come out and inspect/repair their fireplace. If there is any refusal to that point then I do not make an appointment. There is no reimbursement for my labor. I do not do this for free but provide a service. I will not change this practice just because this customer did not like me telling him no I would not alter his fireplace. As I mentioned in my previous letter, I will continue to protect my company by not conducting unsafe practices.Please consider this my final response to this complaint.Thank you,Jay S. [redacted]
Complaint: [redacted]
I am rejecting this response because: Mr. [redacted] is attempting to double talk his way out of reimbursing me for a job he did not perform adequately, and most importantly, for causing me to contact him again to revisit the shoddy work he was responsible for doing when he initially came out to service my fireplace November 14, 2014..
First let me once again reiterate he spent no more than 15 minutes in my home, and then had the audacity to hand me a bill for $133.98 (invoice # 5150 dated 11/5/15) to address a problem--(a pilot light issue) that he was initially responsible for causing.It should be noted by the Revdex.com review staff that I had called another service provider at [redacted] Fireplace--immediately after we had a problem getting our fireplace serviced properly by Mr. [redacted], and was promptly told that the cause for the pilot light going out was due to the logs being adjusted incorrectly by the previous service provider--none other than Mr. Jay *. [redacted] of American Fireplace Installations, LLC. Now, as I see it, Mr. [redacted] claims to be a professional, and yet HE IS THE ONE WHO ADJUSTED THE LOGS INCORRECTLY WHEN HE INITIALLY SERVICED OUR FIREPLACE LAST NOVEMBER.This begs the question: why is he lying to you now by saying I adjusted the logs, and why is he not responsible for the fireplace not working properly resultant from his shoddy, faulty workmanship?Mr. [redacted] has also stated in his response that: " the customer is informed that there is a $125.00 service charge JUST to come out and inspect/repair their fireplace." So again my question is: are customers like myself likewise required to pay for services that have not been repaired, and moreover, equally responsible to pay a service charge he is responsible for causing (the faulty placement of the logs).
At any rate, as I indicated, it is my opinion Mr. [redacted] is not only a price-gouging hustler and scam artist, but also a double-talking liar.Indeed, when he refers to my moving the logs in the fireplace--and having no explanation for their being moved--he neglected to mention a single undisputable fact: Mr. [redacted] moved the logs himself on 11/22/14, when he initially serviced our fireplace!Here is what Mr. [redacted] wrote on my previous service call invoice #4779. "Relit pilot and adjusted logs per manufacturer."Having said that, I would kindly ask the person (s) who review my response to Mr. [redacted]'s to ask him to explain why, if he has not attempted to fool the Revdex.com by lying about the services he has provided for me, that his invoice reflects, in his own handwriting, that he adjusted the logs in my fireplace that directly caused the pilot light to go out.In fact, after reading the multiple layers of lies voiced by Mr. [redacted] in his response to my complaint, I am wondering if he deliberately sabotaged my fireplace, by adjusting the logs incorrectly, to guarantee another service run to my home, at a cost of $133.98 for 15 minutes work! My math indicates that cost reflects a whopping, unbelievable cost per hour of $535.92. Even attorneys do not charge as much.In closing I respectfully request the Revdex.com publish this complaint to ensure future consumers are made aware of the unscrupulous, disingenuous, price gouging, and faulty workmanship tactics Mr. Jay S. [redacted] of American Fireplace Installations, LLC, provides to unsuspecting customers.And finally, I request you ask Mr. [redacted] to provide you with a copy of invoice# 4779, dated 11-24-14, so that you can read the portion of the invoice, written by him, that clearly says he "adjusted logs per manufacturer." Which obviously proves he lied when he said I adjusted them. And to direct him to either fix my fireplace--as guaranteed by his service statement, or to reimburse me the full amount billed ($133.98) for a job that was not completed properly.Have a great holiday!
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Mr. [redacted] lied to you regarding the true nature of the work he performed at our home. The lies Mr. [redacted] stated follow:1. He did not spend two hours at our home but instead no more than 15 minutes.2. We never readjusted any fireplaces because we do not know how to open the unit.3. We never used any derogatory language with Mr. [redacted].We again reiterate: Mr. [redacted] is indeed a scam artist and charged us for work that was not acceptable. We are now respectfully seeking your help and asking for you to subject his business practice to investigatory scrutiny to(a) determine if all his licenses are in order and,(b) if he offers a customer guarantee for services provided. And finally and most importantly,(c) to explain what his refund policy for customer dissatisfaction is.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Dear Revdex.com: I am writing in response to the complaint received about my business which has been assigned ID [redacted]. I sent a letter to refute the customer's claims and I will now respond to his further complaints. The customer states that he is rejecting my response because I "lied" about the work I performed at his house. First let me state that I stand behind my statement and do not want to change or alter it in anyway. Please refer to my previous letter for any questions regarding the explanation of the event. I would however like to address additional information. The customer has stated that I spent no more than 15 minutes at the home but on the first complaint he stated that I had become "argumentative". My question is, did I spend time discussing with the customer, or as he says "arguing", or did I look at it and leave quickly? I think that the customer is lying about the time frame. The customer further states that they did not readjust their fireplace but then there is no explanation for how the logs were placed incorrectly and the glass covered in black residue. So I think there is no truth in that statement either. The customer goes on to state that they never used derogatory language but even in his complaint he called me a "price gouging hustler" and a "scam artist". I consider those statements in the least derogatory and at the most slanderous. The customer has asked for your help in scrutinizing my business practice and I am more than happy to address these concerns. He asks that it be determined that all of the licenses I hold are in order. All my licenses are current and I have no problem with any verification process that is requested. I further guarantee any product that I install and any parts that I put on other fireplaces for up to one year. If a customer is dissatisfied with my work any parts sold and put on the fireplace are reimbursed. I do not reimburse for labor. As I explained before, when I schedule an appointment the customer is informed that there is a $125.00 service charge just to come out and inspect/repair their fireplace. If there is any refusal to that point then I do not make an appointment. There is no reimbursement for my labor. I do not do this for free but provide a service. I will not change this practice just because this customer did not like me telling him no I would not alter his fireplace. As I mentioned in my previous letter, I will continue to protect my company by not conducting unsafe practices. Please consider this my final response to this complaint. Thank you, Jay *. [redacted] Dear Revdex.com:I am writing in response to the complaint received about my business which has been assigned ID [redacted]. I sent a letter to refute the customer's claims and I will now respond to his further complaints. The customer states that he is rejecting my response because I "lied" about the work I performed at his house. First let me state that I stand behind my statement and do not want to change or alter it in anyway. Please refer to my previous letter for any questions regarding the explanation of the event. I would however like to address additional information.The customer has stated that I spent no more than 15 minutes at the home but on the first complaint he stated that I had become "argumentative". My question is, did I spend time discussing with the customer, or as he says "arguing", or did I look at it and leave quickly? I think that the customer is lying about the time frame. The customer further states that they did not readjust their fireplace but then there is no explanation for how the logs were placed incorrectly and the glass covered in black residue. So I think there is no truth in that statement either. The customer goes on to state that they never used derogatory language but even in his complaint he called me a "price gouging hustler" and a "scam artist". I consider those statements in the least derogatory and at the most slanderous.The customer has asked for your help in scrutinizing my business practice and I am more than happy to address these concerns. He asks that it be determined that all of the licenses I hold are in order. All my licenses are current and I have no problem with any verification process that is requested. I further guarantee any product that I install and any parts that I put on other fireplaces for up to one year. If a customer is dissatisfied with my work any parts sold and put on the fireplace are reimbursed. I do not reimburse for labor. As I explained before, when I schedule an appointment the customer is informed that there is a $125.00 service charge just to come out and inspect/repair their fireplace. If there is any refusal to that point then I do not make an appointment. There is no reimbursement for my labor. I do not do this for free but provide a service. I will not change this practice just because this customer did not like me telling him no I would not alter his fireplace. As I mentioned in my previous letter, I will continue to protect my company by not conducting unsafe practices.Please consider this my final response to this complaint.Thank you,Jay S. [redacted]Dear Revdex.com:I am writing in response to the complaint received about my business which has been assigned ID [redacted]. I sent a letter to refute the customer's claims and I will now respond to his further complaints. The customer states that he is rejecting my response because I "lied" about the work I performed at his house. First let me state that I stand behind my statement and do not want to change or alter it in anyway. Please refer to my previous letter for any questions regarding the explanation of the event. I would however like to address additional information.The customer has stated that I spent no more than 15 minutes at the home but on the first complaint he stated that I had become "argumentative". My question is, did I spend time discussing with the customer, or as he says "arguing", or did I look at it and leave quickly? I think that the customer is lying about the time frame. The customer further states that they did not readjust their fireplace but then there is no explanation for how the logs were placed incorrectly and the glass covered in black residue. So I think there is no truth in that statement either. The customer goes on to state that they never used derogatory language but even in his complaint he called me a "price gouging hustler" and a "scam artist". I consider those statements in the least derogatory and at the most slanderous.The customer has asked for your help in scrutinizing my business practice and I am more than happy to address these concerns. He asks that it be determined that all of the licenses I hold are in order. All my licenses are current and I have no problem with any verification process that is requested. I further guarantee any product that I install and any parts that I put on other fireplaces for up to one year. If a customer is dissatisfied with my work any parts sold and put on the fireplace are reimbursed. I do not reimburse for labor. As I explained before, when I schedule an appointment the customer is informed that there is a $125.00 service charge just to come out and inspect/repair their fireplace. If there is any refusal to that point then I do not make an appointment. There is no reimbursement for my labor. I do not do this for free but provide a service. I will not change this practice just because this customer did not like me telling him no I would not alter his fireplace. As I mentioned in my previous letter, I will continue to protect my company by not conducting unsafe practices.Please consider this my final response to this complaint.Thank you,Jay S. [redacted]Dear Revdex.com:I am writing in response to the complaint received about my business which has been assigned ID [redacted]. I sent a letter to refute the customer's claims and I will now respond to his further complaints. The customer states that he is rejecting my response because I "lied" about the work I performed at his house. First let me state that I stand behind my statement and do not want to change or alter it in anyway. Please refer to my previous letter for any questions regarding the explanation of the event. I would however like to address additional information.The customer has stated that I spent no more than 15 minutes at the home but on the first complaint he stated that I had become "argumentative". My question is, did I spend time discussing with the customer, or as he says "arguing", or did I look at it and leave quickly? I think that the customer is lying about the time frame. The customer further states that they did not readjust their fireplace but then there is no explanation for how the logs were placed incorrectly and the glass covered in black residue. So I think there is no truth in that statement either. The customer goes on to state that they never used derogatory language but even in his complaint he called me a "price gouging hustler" and a "scam artist". I consider those statements in the least derogatory and at the most slanderous.The customer has asked for your help in scrutinizing my business practice and I am more than happy to address these concerns. He asks that it be determined that all of the licenses I hold are in order. All my licenses are current and I have no problem with any verification process that is requested. I further guarantee any product that I install and any parts that I put on other fireplaces for up to one year. If a customer is dissatisfied with my work any parts sold and put on the fireplace are reimbursed. I do not reimburse for labor. As I explained before, when I schedule an appointment the customer is informed that there is a $125.00 service charge just to come out and inspect/repair their fireplace. If there is any refusal to that point then I do not make an appointment. There is no reimbursement for my labor. I do not do this for free but provide a service. I will not change this practice just because this customer did not like me telling him no I would not alter his fireplace. As I mentioned in my previous letter, I will continue to protect my company by not conducting unsafe practices.Please consider this my final response to this complaint.Thank you,Jay S. [redacted]