American First Credit Counseling Services

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
This response is inaccurateThere was NO misunderstandingA quote was requested by me, one was given by the business, and the price changed at the time of paymentI am not interested in doing business with this establishment and reject their notion that Imisunderstood what they communicated to me several times.
Regards,
*** ***

I "owner" am replying to complaint ***We are sorry to hear you had a bad experience with usWe were willing to do further testing with car and unfortunately the hours we had available did not meet your scheduleBROADWAY GAS is willing to reinburse the customer just this time due to the
situationIn the future we recommend you to bring the car back to the shop so we can help achieve your needsEach business has there ways of replacing/solving problems and we love to see you in the futureHopefully in the future we can extend our hours to better serve you.Best regards BROADWAY GAS

I "owner" am replying to complaint [redacted] .There was a misunderstanding between the customer and the tech at Broadway Gas. If the customer looks up the price of breaks on repair pal which is an app that shows prices in nearby areas or calls the dealership[ the breaks are over $800. I the owner...

will not refund any given money for the work that has been done due to the price that was given was competitive and fair, I am willing to work with the customer in the future and help he/she with any problems they have with there car.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[I appreciate the cordial nature of this response. I assure you that neither my husband nor I received that level of respect the first or the second time that we visited your establishment, but I do recognize that that behavior did not come from you but your mechanics. I have agreed to take down my Revdex.com review after receipt of the refund for repairs conducted by [redacted] Tire in Lowell, MA.  I have attempted to call the business owner several times and he has not been available. Consumer Affairs told me that a check would be given to me in person on a Saturday if I drove down to pick it up. I do not live close enough to do this. The owner has my address on the letter I sent him, and I request he mail me the check. Once that is received I will remove my comments.]
Regards,
[redacted]