American Floor Discount

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received any communication from SDCPM and cannot resolve this issue until contact has been made Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Again, I will settle for $Anything less does not reimburse me for my time and the inconveniences experienced over the last year and especially these past months when attempting to resolve this issueI will gladly elaborate further via phone or we can schedule a time to meet Regards, [redacted]

We are contacting the tenant who made the dispute and if we cannnot resolve we will suggest to her to go to free unbinding mediation that http://www.ncrconline.com/ provide

Our maintenance team has taken care of some of her problems and are taking care now for the others and we will be giving her a $allowance one time as a courtesy for the delays

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

August 18, 2015Dear *** ***:This letter is in response to the enclosed correspondence from the Revdex.com of Metro Washington DC & Eastern Pennsylvania regarding a complaint (ID#***) which was received from *** *** of P.OBox ***, Oakhurst, New Jersey.:Our firm reaches out to companies
regarding aging deposits which are being held within municipalities which are typically unbeknownst to the company, lying dormant potentially risking absorptionIt is our intent, without harassment to reach the individual whom these monies are due toThis usually involves speaking with someone in the finance department (a controller or chief financial officer) or the principalWe typically follow up on week intervals until resolution is made, whether that involves bringing on board a new client or releasing the file In situations where we are not permitted to speak to a finance person or the person of contract signing authority, we do attempt to reach the principal as a courtesy, to ensure they are aware of the balances we have located and our services; it is after all, their money, if an authority states they are not interested in our services, we stop contacting them.Unfortunately in the case of *** *** *** we were not able to reach the principal and our calls were perceived as obtrusiveI have owned this company for the past years and operate with absolute professionalismAll calls are documented, and in this case our representative was hung up on separate occasions without being able to speak to the responsible individualThis employee is fairly new with Asset Management, but in my opinion was trying to professionally reach the ownerHer last notations in this particular file on August were; "do not call, keep getting hung up on, can't reach the owner." calls were documented prior to that over a month period where messages were left.I have been a member of the Revdex.com for the later part of a decade and have never received a complaint from a potential clientI take this matter very seriously and would like to resolve this matter with *** *** as soon as possibleI am mailing a copy of this response letter to their office address.I also feel it necessary to state that the name of the employee that is cited in this complaint is incorrect as we have two employees with that first name.Sincerely,Jerold JPresident

Before getting into the details of the complaint I first want to apologize to Toni for not getting back to her about her concerns and appreciate the time she took to detail the problems..SDCPM is aware that we need to be more responsive to tenant concerns and we working to do improve .The
condo *** moved into was fully rehabbed and her roommate is still living there See my comments below on each problem and at the end I discuss the requested compensation about When we first moved in, our apartment was not sufficiently cleaned, the floors were covered in filth and it took approximately 3-weeks for this issue to be addressedI had to follow up with ***, a supervisor with repairs, multiple times to have this issue taken care ofWhen tenant moved in the unit was clean other than minor dusting that was needed (As signed by the tenant's on the move in checklis relevant plus see photos at https://***.***.***.**/*** ) The floors were brand new but we did send some to clean them after the tenant's complained The request for the call bell was submitted within days after moving in, and was never fixedThe call bell has not worked since move in and I have been inconvenienced on several occasions to pick up packages and even had to pay additional shipping charges when packages were returned to senderThe delay was caused needing to check with the HOA on the responsibility of repair There was a leaking pipe in the ceilingA plumber was not sent out till hours later, and the follow up did not occur with SDCPM, rather a member of the HOA assisted me with the matterThe problem was the HOA responsibility and we needed to arrange with them to take care of it There have been several occasions where our kitchen sink has backed upPer our lease agreement, we are to notify SDCPM and call into the repair line just as we have, but when no follow up occurred we contacted a member of the HOA who sent out a plumber.The problem was the HOA responsibility and we needed to arrange with them to take care of it A repair for the exhaust fan in our bathroom was called in on 4/When this repair went unanswered for several weeks, I reached out to the repairs line multiple times, went to the office, and e-mailed *** *** and received no responseIt was not until the owners came to our premise on 6/that this repair was addressed and we were told would be fixedA week later the exhaust fan was replaced.We should have taken care of this more quickly however I am not aware the the faulty fan caused any serious problem VALUATION OF LOSSOverall the condo is and was in extremely good state of repair as it was fully remodeledThe rent that was paid covers use of all the facilities,rooms,appliances, common area garagen laundry, parking ,bathrooms etc etc .The rent is $1,so each component has an estimated value for example garage $, bathtub $50, stove $etc etc My guess is that value of the door bell would be $a month (for month's=$60)The cleaning $one time allowance for the days when the floor was not clean to tenant's satisfactionProblems#and #were taken care of but I estimate the value of this to be $total and for the exhaust fan delay $total with the total being $.It should be noted that the existing tenant has not made any claim for compensation and we will be contacting them directly about this seperately

We have given the deposit back now

Hi,Please see my answers in red below for the tenant's complaint :Well it seems like since this company came on with our property in August of last year, I'm assuming they have been trying to get residents out of there, so they can get more money for the rentalsOne neighbor already moved out
His place is going for $My rent is $1500 We try to maximum the rental income for the owner and rents have been rising I've been getting notice after noticeFirst, it was a day pay or quit notice from a charge from the other management company early in the year. All these notices were validWe treat all tenants the same way.Tenant was in violation of her rental agreement3.Second I got a notice to remove my sons basketball hoop. Tenant agreed in the rental agreement not to store any items in the common areaWe have sent several warnings about this to the tenantsThis is for liability reasons so that someone does not get hurt and also for cosmetic reasons4.Then to remove the debris in my backyard which I don't even have We are working with the tenant to resolve this issue5.Then they told me I have to get rid of my dogIve never signed a lease with this new company. The existing rental agreement stays with the property regardless who manages itThe neighbor complained about dog escaping into their area .Our Fair Housing Attorney review the case and asked tenant to get a different breed

We have approved the work that the tenant is requestingThe delay was caused by the property owner not approving it before and we are apologizing to our tenant for this delay and I am personally following up with our maintenance dept to ensure the work is done quickly

I will accept $to settle this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Except for the 3 day pay or quit notice. I have contacted the old management company and they asked I had a 0 balance with them. They sent me the tenant ledger.  I would like an apology and a refund. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Again, I will settle for $500. Anything less does not reimburse me for my time and the inconveniences experienced over the last year and especially these past 3 months when attempting to resolve this issue. I will gladly elaborate further via phone or we can schedule a time to meet.
Regards,
[redacted]

Our maintenance team has taken care of some of her problems  and are taking care now for the others and we will be giving her a $100 allowance one time as a courtesy for the delays

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have now returned in full the amount in dispute to the tenant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received any communication from SDCPM and cannot resolve this issue until contact has been made. 
Regards,
[redacted]

We are contacting the tenant who made the dispute and if we cannnot resolve we will suggest to her to go to free unbinding mediation that http://www.ncrconline.com/ provide

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received payment from the business Regards,
[redacted]

September 21,2015In response to the complaint (ID# [redacted]); I apologize if I did not make it previously clear. Asset Management Consultants will not call this company again. Let me sincerely express regret for the confusion.Please feel free to reach me at ###-###-####.Sincerely,Jerold J.President