Dear Revdex.com,
With regard to the Customer's Complaint #***, they stated that they were waiting for a bill so that they could pay the balance of $that they were aware they owedOur records indicate that monthly billing statements were mailed to Customer between the
dates 10/05/14- 04/19/as well as a final notice on 01/03/(for a 09/07/visit) and on 04/17/15, (for a 11/10/visit.) The address that the statements and the final notices were mailed to is the same as the Customer has listed on the complaintMinistry did not receive any return mail service for the CustomerIt is the routine billing practice of Ministry Health Care to attempt to reach the guarantor by phone, after two monthly statements have gone out in the mail to set up payment arrangements on the account balance. We do show record of phone calls being placed and voice messages left for the guarantor on 11/14/14, 03/26/15, 03/31/15, 04/09/Another call was placed on 04/28/and call was answered then party hung upWe did not get to speak with anyone during call or to leave voice messageOur phone system dials and then signals if hung up on, which is what occurred on 04/28/15. The charges were turned over to the collections agency on 05/14/and removed from Ministry's ledgerOnce a charge has gone to collections, the patient/guarantor will be referred to the collection agency to discuss payment arrangements since the balance is no longer on Ministry ledgers
Ministry Health Care abides by responsible, ethical, and standard health industry billing practices, similar to those used by other health care facilities
With regard to the Customer's desired settlement, the collection agency has not yet reported the balance to the credit bureaus (usually not for days,) so if they pay the balance to the collection agency before 06/14/15, this will not even appear on their credit reportMinistry Health Care is confident that we have done our due diligence in working with the Customer
Dear Revdex.com,
With regard to the Customer's Complaint #***, they stated that they were waiting for a bill so that they could pay the balance of $that they were aware they owedOur records indicate that monthly billing statements were mailed to Customer between the
dates 10/05/14- 04/19/as well as a final notice on 01/03/(for a 09/07/visit) and on 04/17/15, (for a 11/10/visit.) The address that the statements and the final notices were mailed to is the same as the Customer has listed on the complaintMinistry did not receive any return mail service for the CustomerIt is the routine billing practice of Ministry Health Care to attempt to reach the guarantor by phone, after two monthly statements have gone out in the mail to set up payment arrangements on the account balance. We do show record of phone calls being placed and voice messages left for the guarantor on 11/14/14, 03/26/15, 03/31/15, 04/09/Another call was placed on 04/28/and call was answered then party hung upWe did not get to speak with anyone during call or to leave voice messageOur phone system dials and then signals if hung up on, which is what occurred on 04/28/15. The charges were turned over to the collections agency on 05/14/and removed from Ministry's ledgerOnce a charge has gone to collections, the patient/guarantor will be referred to the collection agency to discuss payment arrangements since the balance is no longer on Ministry ledgers
Ministry Health Care abides by responsible, ethical, and standard health industry billing practices, similar to those used by other health care facilities
With regard to the Customer's desired settlement, the collection agency has not yet reported the balance to the credit bureaus (usually not for days,) so if they pay the balance to the collection agency before 06/14/15, this will not even appear on their credit reportMinistry Health Care is confident that we have done our due diligence in working with the Customer