American Furniture Galleries

Review: When we first bought our furniture in oct 2013 we gave them the new address of the home we had just purchased. We were approved for instore credit through Furnishings 123 credit company. We began to pay on the account. Then in Feb. 2014 we purchased more furniture from them and kept paying on the account. In june of 2014 we were sent to collections for non payment. Little did we know that the second account was set up for the wrong address and sent there. We never received this bill and had no idea that we had two different accounts.When we called on this they said "so what pay the bill." We went in to talk to the manager at the rocklin store and he could not help us and referred us back to Furnishings 123. The manager on the phone finally agreed that it was their mistake and took the non payment status off, combined the two accounts and when this was done, they added wrong. So we paid off $2000.00 transferring it to a visa card, leaving $500. When I went to pay it off yesterday, they have now added $175 in interest because they say they can charge us 20% now. This has been a night mare and I will never do business with them again.Desired Settlement: I would like the $175 fee waived because they can't even tell us why we owe this money. They can't tell us when the start date of the interest free purchase was because of the two accounts.

Business

Response:

To Revdex.com.We did not know how this was happen . We willing to reimburse to customer $175.00. Customer must come to the store and we will credit it back to the finance company And sign for it.Thank You.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Ordered a bed frame and mattress. Only Frame came. Said the Mattress would not as early as next Tuesday if not later.Desired Settlement: A bed delivered today even if it is upgraded at no additional charge.

Business

Response:

I am writing to you regarding a complaint

that we received from Mr./Mrs. [redacted].

What happen today (8/14/2014) with their delivery was that we found out

her mattress was damage and was not in good condition to go on today

delivery. We notify them earlier morning

regarding this matter. American

Furniture Galleries do not delivery bad merchandises to their customers. Unfortunately, with this case it happens to

be on the same day as delivery. I do apologize

that she didn’t get the service that she hope for, but I have rectify the issue

for them. I have upgraded them to a

better mattress and also refund them $100, so they can put there guest into a

hotel until we can bring out the mattress for them tomorrow on 8/15/2014. Mrs. [redacted] is very pleased with this and I

hope that she can understand that things do happen that we cannot control.

Sincerely,

Store Manager

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I'm extremely disappointed in your lack of customer service. My items were not delivered on Wednesday as promised. I took an entire day off work and waited for nothing. When I called at 5pm I was told the furniture was not put on the truck and they would deliver Friday. NO ONE CALLED TO SAY I WAS NOT GOING TO GET A DELIVERY. You just let me sit there all day waiting. I said no, I am not home Friday. I did not receive an apology. The delivery showed up on Thursday. The mattress and box spring was delivered but the media chest was not. When I asked the delivery person, he said it was on back order. No one ever told me this item was on back order. I called and requested a refund and I'm now waiting for my refund. I spoke with four people over the last couple of days and no one said sorry or apologized. I have no idea how you stay in business with this poor customer service. You should have shown up to my house yesterday with another media center (loaner)....something I could use until mine came in. You should have done something to show that you are sorry for the mistake. I will never do business with your Company again. [redacted] called the night before they delivered, the morning of the delivery and they called after the delivery to make sure I was satisfied. They will get my business from now on. I want everyone to know how horrible my experience was.Desired Settlement: I am waiting for my refund of $340.00.

Business

Response:

I'm responding to the complaint from Ms [redacted] about her media chest. Ms [redacted] came in on February 18,2014 and order a recliner loveseat special order and let Ms [redacted] reselect different items. Ms [redacted] came in on June 27, 2014 reselect a mattress and a media chest and was set for delivery on July 10, 2014. On the day of delivery driver call and said media chest was damage at the corner of media chest didn't wanted to deliver damage furniture to Ms [redacted]. I told drive to go to Ms [redacted] house and let her know that we will send the damage furniture back to manufracture and deliver her a new one July 14, 2014. Ms [redacted] got mad and wanted her refund back and I told no problem we will put it back on the card but it takes 72hrs back on the card. American furniture never once keep Ms [redacted] money or charge her a restock fee for the first purchase that she made on a special order. American furniture didn't want to deliver damage furniutre and was honest to Ms [redacted].

Thank you,

Consumer

Response:

I am rejecting this response because:

The information in the response is in accurate. The driver never mentioned the media chest to me until I asked him about it. He dropped off the mattress and started to leave. That is when I asked him about it and he said, "It's on back order and they will call you." He never said it was damaged or gave me a new delivery date. He just said it was on back order. When I called the store to ask for a refund, I was not told about the damage or new delivery date. There is a great deal of miscommunication. If someone called me and said it was damaged and they are sorry and gave me a new delivery date, that would be fine but that did not happen. I had no idea that the chest was not going to be delivered until I asked about it. My complaint is about poor communication. I would suggest in the future that you deliver a loaner table (something simple and inexpensive) while the customer waits for the new furniture to arrive and that a phone call is made to the customer prior to delivery so that the customer is not surprised at the time of delivery.

I received my refund. Thank you.

Review: I bought a couch from American furniture galleries on auburn Blvd they said it would be here in 5 days I purchased it on 2/8/16 it got here 2/21 they said they would deliver from 1-5pm they called at 12 and said they were here I said oh OK I'm around the Corner I will be there in a few minutes they called back again and side where are you at you said two minutes I said I'm driving I'm on my way he was very rude then he was rushing me to bring in the couch so I told him to leave them I would set it up myself and when I opened it they were very cheaply made the legs were thin plastic I payed $934.60 they said I can't have a full refund I have to pay a 25% restocking fee or I can get store credit I didn't even use them I unwrapped one of them to see it and I wrapped it back up and called immediately after they dropped them off now they won't pick them up until Wednesday and they want me to pay $250 because I don't want store credit pleas help me I don't think this is fairDesired Settlement: I told them to pick it up when they were available they said Wednesday I didn't agree to pay the $250 I don't think that is right

Business

Response:

We have no problem refunding back our customer a full refund. After we pick up our merchandise. She needs to bring in her pink receipt in order to get a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

They only refunded part of my money when I went there they kept $233 dollars do I go back in

Business

Response:

I am also rejecting this issue because this customer understands our store policy of the 25% restocking charge.

Review: I bought a set of mattreses at American Furniture and it was defective. I went to validate the warranty and they only sent an employee with a stick to measure. They did not honor my warranty and I am still waiting for this to be resolved.Desired Settlement: I want them to return my money because I no longer want that type of mattress.

Review: We bought many items of furniture from American Furniture Galleries. Our sectional couch was purchased 06/13/2015 and we had it against our wall the entire time and hardly used. We were moving to Illinois on 04/22/2016 - when we went to move the couch away from the wall the entire back was broken in 3 different places causing the breakage to almost penetrate through the material. I had called AFG to come see this before putting on our moving semi but they would not. Since then I have had many emails to them and the only solution they would give me is this. They would have the new couch delivered to their warehouse in California from Minnesota which they would replace. I had ask why isn't it being delivered to our new house in Illinois and take the old broken one back? This makes no sense and the cost of us shipping it from CA to IL and pay for the broken one to go back to CA would be more than our couch was to begin with!! We are asking they send the new piece directly to our home from Minnesota which is where the warehouse is and they refuse to do it! We had purchased over $5,200.00 in furniture- sent all the photos of the couch they ask for and now wont send the couch to our home!! It makes no sense to replace it and have their manufacture send to there store- that is not where the customer is!!! This is going on 2 months of nothing being resolved- also they are saying 6-8 weeks to get in- please HELP!!! At this time I would like my money refunded seeing the couch is junk!!!Desired Settlement: A full refund at this time is what I am seeking. The couch is clearly not made strong enough and the back is completely hollow - it looks like there is only one piece of wood under the material and broke in 3 places and is poking out ready to tear the vinyl and is not repairable.

Business

Response:

Tell us why here... Mrs. [redacted] purchased a 2 piece sectional from American Furniture Galleries in Sacramento, ca on June 13th, 2015 for the amount of $911.05. The sectional that Mrs. [redacted] selected was originally $1399, but was on sale for a 37% discount bringing it to $843.57 with 8.5% sales tax of $71.70 for a total of $915.27.The 2 piece sectional was delivered to Mrs. [redacted] on Saturday June 20th of 2015. The driver noted that there was a scratch on her chaise so we did an exchange on 06/25/2015 which she signed and verified that everything was to her satisfaction. Mrs. [redacted] was also present when our delivery crew delivered and set up the sectional and we did not receive any call or complaints stating that her merchandise was damaged.On April 22nd, 2016 Mrs. [redacted] called American Furniture and stated that she was currently in the process of moving to Illinois and had her moving company there with her to load all of her belongings. She stated that the moving company picked up the sectional and noticed a broken piece of wood and notified her that they would not be responsible if they load it into their truck due to the damage. On April 22nd, 2016 Mrs. [redacted] called us and demanded that American Furniture go to her residence that day to do an exchange of the sectional as she was moving out that day. We explained our procedures to Mrs. [redacted] that we would need to schedule a technician to go to her home to inspect that damaged piece and forward the report to the manufacture in order to get approval of the exchange/part for repair. Mrs. [redacted] sent us pictures of the damaged piece that same day and they were forward to the manufacture. On June 1st, 2016 [redacted] (customer service manager) emailed Mrs. [redacted] to notify her that the manufacture was willing to do an exchange of the piece and that they would ship to American Furniture Galleries Warehouse without completing a formal inspection report due to her situation. Mrs. [redacted] called back on June 1st, 2016 and stated that it would be ridiculous to ship the piece to California when she was in Illinois; we attempted to explain to the customer that the manufacture was unable to fulfill her request to ship it to her address and do an exchange.On June 8th, 2016 [redacted] at American Furniture Galleries emailed Mrs. [redacted] and apologized that they were unable to have the piece shipped out to her residence in Illinois and they were trying to do everything we could on our end to find a resolution. Mrs. [redacted]as given an option to have the piece shipped to American Furniture Galleries and she could find an alternative way in retrieving it on her end.Since the last conversation on June 8th, 2016 Mrs. [redacted] has been unhappy and will not cooperate with American Furniture Galleries. American Furniture has been very accommodating to Mrs. [redacted] given the fact that Mrs. [redacted] was in possession of the sectional for almost a 1 year and there had been no reports made of any damages until April 22nd, 2016, as well as the amount of time given by Mrs. [redacted] before moving out of state.American Furniture Galleries holds Mrs. [redacted] fully responsible for any and all damages accrued during her possession of the sectional and will not issue a refund to Mrs. Kracz. However, the piece will still be available at American Furniture Galleries Warehouse should Mrs. [redacted] decide to retrieve it from our location or find shipping accommodations to her new location. However Mrs. [redacted]ill have to give us notification in advanced so we can inform manufacture so they can ship us replacement piece.

Consumer

Response:

I am rejecting this response because: when I called on April 22, 2015 as this was the first time we moved the sectional away from the wall because we had movers and a semi outfront our home to move us to gurney Illinois. This was the first time that of course we would've been aware of the back all broken. I called immediately to American Gallery furniture store to ask them to come and look at it. They had refused and we only are five minutes away from the store. With the rare situation I would've thought they would've sent someone to look at it but failed to do so. We did not hear for five weeks after I had to make the first to town calling the store asking what the solution is. Once I been speaking with [redacted] back-and-forth and sending pictures of the damage [redacted] said that the manufacture was in Minnesota. They offered to send the new piece of sectional from there to California and make me pay for the The shipping and send the old broken piece back. I said that would not make any sense as they could just send it to the customer in Illinois from Minnesota and pick up the old one. Why would the manufacture send a piece to their warehouse when that is not where it needs to go. To replace it means to send it to the customer not to a warehouse! I feel that after that many weeks of not hearing anything and finally having conversation with [redacted] there has been no common sense to get the item to the customer. What good would it do to send it to a warehouse in California as I don't even live there anymore? Again the only reason I feel I had conversation is because I had to initiate the call after five weeks to see what the solution was to my broken couch. We had spent over $5000 with this company! It would cost more to ship it then the item class to begin with and I don't feel that is our or my responsibility. I expect a refund back for the cost of the sectional immediately.

Review: After remodeling our home my wife and I purchased a dinning table from this company, out of the six chairs only two where level, on New Years eve we had alot of company and put in the leaf to extend the table, while pulling the table from both ends to insert the leaf one of the legs broke from it having a weak spot clearly breaking at a knot with the stain they used inside the break. We contacted American furniture and they said they would order us a new leg and let us know when it arrived. No one called for 3 weeks and my wife went to the store and was told the leg had been there for some time and waiting for us to pick up, my wife brought the leg home and it was to long, about 6 inches to long, we called the store and they said they would order a new leg, and they did, a week later after contacting them they told us it was ready to be picked up, my wife once again went to the store and got the leg brought it home and it was again clearly the wrong leg, this one was to short by 1 inch, we called them once again and by this time they had began there rude customer service with us not understanding our frustration. they sent a member of there store to our home the following week and he saw that they leg was not the correct leg and told us the company was to replace all FOUR legs so they would all match since they could not match the correct ones. This was 3 weeks ago and no leg or contact has been received, my with called them on 2-20-2014 and spoke with the manager named [redacted] and he hung up on her, I called him back and asked why he had done so and he said my wife was being rude, I told him I was standing right next to her and said she was being frustrated with the poor customer service we have had to endure, and asked when he would solve this problem and he told me we would have our new legs for our table by 2-26 2014. Well it is now 3-1-2014 and no one has contacted us with any news, I called and was once again hung up on for not being happy with there service, I demanded to have an answer.Desired Settlement: wish for our table to be fixed correctly or replaced

Business

Response:

DEAR Revdex.com I AM WRITING THIS LETTER REGARDING A COMPLAINT BY MR [redacted]. I CONTACTED MRS [redacted] FEBRUARY 7, 2014 TO LET HER KNOW HER WAS IN, UNFORTUNATELY THE LEG WAS SENT WRONG BY MANUFRACTURED. WE ORDER A NEW LEG FOR MRS [redacted] AND SHE PICK IT UP ON FEBRUARY 13, 2014. MRS [redacted] CALL IN MAD AND YELLING THAT LEG WAS 1/2 SHORT, SO WE SCHEDULE A TECH OUT TO HER HOUSE ON FEBRUARY 18, 2014 TO SEE IF THE LEG WAS ASSEMBLE WRONG THE TECH RECCOMED TO ORDER 4 LEGS TO REPLACED FOR MRS [redacted]. WE PLACED THE ORDER AND IT CAME IN ON FEBRUARY 28, 2014 AND WE CALL MANY TIMES WITCH WE DIDN'T GET A CALL BACK TO SCHEDULE APPOINTMENT TO INSTALL THE LEGS FOR MRS [redacted]. I BEEN WITH THE COMPANY OVER 10YRS I WOULD NEVER HANG UP ON ANYBODY THAT IM TRYING TO HELP FIX THE PROBLEM THAT WAS A FALSE STATEMENT BY MR [redacted]. WE FINALLY GOT A HOLD OF MR DAVID TO SCHEDULE HIM MARCH 7, 2014 TO BRING THE 4 LEGS TO REPLACED FOR HIS TABLE. WE AT AMERICAN FURNITURE IS HERE TO HELP OUR CUSTOMERS.

Business

Response:

DEAR Revdex.com I AM WRITING THIS LETTER REGARDING A COMPLAINT BY MR [redacted]. I CONTACTED MRS [redacted] FEBRUARY 7, 2014 TO LET HER KNOW HER WAS IN, UNFORTUNATELY THE LEG WAS SENT WRONG BY MANUFRACTURED. WE ORDER A NEW LEG FOR MRS [redacted] AND SHE PICK IT UP ON FEBRUARY 13, 2014. MRS [redacted] CALL IN MAD AND YELLING THAT LEG WAS 1/2 SHORT, SO WE SCHEDULE A TECH OUT TO HER HOUSE ON FEBRUARY 18, 2014 TO SEE IF THE LEG WAS ASSEMBLE WRONG THE TECH RECCOMED TO ORDER 4 LEGS TO REPLACED FOR MRS [redacted]. WE PLACED THE ORDER AND IT CAME IN ON FEBRUARY 28, 2014 AND WE CALL MANY TIMES WITCH WE DIDN'T GET A CALL BACK TO SCHEDULE APPOINTMENT TO INSTALL THE LEGS FOR MRS [redacted]. I BEEN WITH THE COMPANY OVER 10YRS I WOULD NEVER HANG UP ON ANYBODY THAT IM TRYING TO HELP FIX THE PROBLEM THAT WAS A FALSE STATEMENT BY MR [redacted]. WE FINALLY GOT A HOLD OF MR [redacted] TO SCHEDULE HIM MARCH 7, 2014 TO BRING THE 4 LEGS TO REPLACED FOR HIS TABLE. WE AT AMERICAN FURNITURE IS HERE TO HELP OUR CUSTOMERS.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely, However they are being untruthful in regards to hanging up on my with and calling many times, I had called them on 3-3-2014 out of frustration, thank you for your response.

Review: I'm filing a complaint against American Furniture Galleries for wrongful submission of credit applications (could account for credit fraud) and falsifying information to produce a quick sale. On day one, Feb. 5, 2015, my girlfriend and I went in their store to purchase furniture. We saw a couch that we liked and made a deal with the company if we financed. My girlfriend submitted a credit application by herself and was declined. On that same document I co-signed it thinking that they will run that application. We were on a time crunch so we left without getting the pending credit application decision. Before we left, they said that we will be approved and that I should come back the next day to finish the paperwork. I went alone the following day or the next. I can't remember. My girlfriend told me before I went that she spoke to [redacted] and that everything was approved. I went in thinking about how much credit was extending to us. I asked [redacted], who later asked his boss, which I think his name was [redacted], who said that we were approved and that they needed my signature. So there was this new document, all pre-filled with all my information, and I need to sign in the co-sign spot and next to it, was a blank spot for my girlfriend's signature who was the main applicant. I thought this was a done deal and starting picking out accessories because of the deal that we made with the company and only to find out that they can't process the sale without my girlfriend. I left the store and told my girlfriend what happened and she was just sick of driving back and forth and decided not to do business. So we called them and told them to retrieve our application and to give us our initial deposit back. They told us that they couldn't do that since they ran the application WITHOUT my girlfriend's signature and the deposit could not be mailed to us. The rest of the story goes back and forth between us about the mistakes they made and how they keep trying to get us in the store to do "business."Desired Settlement: I want a hand written apology from their general manager about the bad customer service that they provided and will work on a more professional manner with dealing with customers.

Business

Response:

We are very sorry for such a confusing finance process you recently experienced on February 5th and February 12th at our store. Daily we strive to provide our customers with the best furniture and shopping experience possible. We fell far short in this case. We apologize for the lack of professionalism in this case. Professionalism is a minimum you should expect from us. Customers drive our business and losing you from such an avoidable situation is not acceptable. We reviewed our procedures and implemented training immediately the next day when we discovered our errors. We did follow up training with the full team, as well, after your order cancellation. Being trusted to provide the best furniture and shopping experience is vital. Due to new staff and improper training we thoroughly confused our customer on the finance process. This situation should never have happened. Both applicants agreed to be co-applicants applying for joint financing but the wrong application was used. They also were misinformed about the “Referral” of their application. Usually a “referral” from the finance company means they will be approved after the finance company verifies the primary applicants’ identity and Information by speaking directly to that person. In this case, the finance company was closed due to the late hour. We should have informed both of them to return to complete the finance process and complete picking their furniture at their convenience. With the order cancellation on February 12, 2015, our accounting department processed a $100 refund check #[redacted] mailed directly to Ms. [redacted] for her deposit. We regret how we mishandled your shopping experience and strive to be complete professionals now, and for every other customer who trusts us with their business. Thank you for taking the time to share your concerns so we can improve our service.

Review: I purchased a sectional couch from American Furniture Galleries in the fall of 2010. I was informed that I was purchasing a leather sofa, I paid for the additional 5 year extended warranty, I also bought 2 additional sections to add to the couch. In the summer of 2014, my couch began to peel and leave pieces of peeling every where. We can no longer sit on them or use them. I have a 2 yr. old and a 7 month old and the flaking fake leather pieces end up on their faces, and in their mouths. I contacted the warranty company in the fall of 2014, wanting to file a claim for the couches to be fixed. They informed me that this was not covered under the extended warranty. I then contacted American Furniture Gallery, who stated that they could not assist me in any way at all and to contact Ashley Furniture for maybe coverage under the manufacturer warranty. I contacted Ashley Furniture and they stated that this not covered under the manufacture coverage and that there was nothing they could do. So know I have $1800 couches that I cant sit on and a extended warranty that doesn't cover my issue. So I paid for a 5 year extended warranty that doesn't even work.Desired Settlement: I would like a full refund for the couches and the extended warranty.

Business

Response:

To Revdex.com:We are unable to use any of the information provided to help locate the transaction. Using the complainant's name "[redacted]", his number "###-###-####" and his address, "[redacted]" yields nothing in our history. The model number is not correct as there are no Ashley products do not start with an MA and the order number is incorrect as we do not have an invoice numbered "6198" from 2010. The customer needs to give us information directly off his invoice. We need to know the invoice number, store purchased from, and the name of the person on the invoice.As for the warranty, American Furniture Galleries sells accidental protection coverage. What he is describing sounds more like a wear and tear issue which is normally not covered under such plans. Now hypothetically if the sectional was damaged from an accident such as being pierced by a sharp object, an ink stain, etc, then that would be covered. It sounds as if the customer has a misunderstanding about what is covered under the protection plan he purchased. -- [redacted]

Consumer

Response:

I am rejecting this response because: My address was [redacted] with a phone number of ###-###-####. Why would peeling be part of wear and tear ? So the couch is only supposed to last 3-4 years? I was told that this was a leather couch and its flaking everywhere. I cant sit on it, its garbage and a health hazard to my children. Its defective, no couch should do this within 3 yrs of buying it. I would like it to be refunded or it replaced under defective.

Business

Response:

I am writing back to a recent complaint regarding fading on some bonded leather pieces. MR./Mrs. [redacted] made a purchase from out location back in 2010. Their item were delivery to them on 11/20/2010, the manufacture only warranty there material for 1 year. Mr./Mrs. [redacted] did purchase a 5 yrs warranty that cover any accidental that happen to their pieces. Accidental cover any rip,tear,burn, stain or puncture. Extended warranty does not cover wear and tear. Fading of material would fall under there wear and tear. Because it leather/bonded leather the material has to be conditional and taken care of. Also the pieces that they purchase could have been under direct sunlight for the pass 5 year and it have dried out and started flaking. All different condition could have cause this to happen. As a store we only take care of any manufacture defect for the first year. Mr./Mrs. [redacted] have pass their warranty and our hands are tie in this matter. I do apologize that we can't do anything for them.

This company is very horrific, first of all I thought I was dealing with American Future Warehouse, upon investigation I find this is not true, that's my bad. here is what happened: I made a purchase of a sectional couch and bedroom set for 2500.00, set up 90 day same as cash and delivery for the following Sunday. I paid 970.54 cash up front. I received an email with signed docs for financing of 1500.00 @ 120% that I did not sign. I went back to the store and they convinced me that is was indeed 90 days same as cash, called the finance company, who confirmed it is 90 days same as cash, The store could not (or refused) produce the paper work for their financing or the contract. This was the first red flag. I did not want to loose my money and still wanted the furniture and I new I had a document in my email, so I let it go. When the furniture was delivered the delivery guys informed me that my mattress was a standard King and the bed delivered way a Cali King. Apparently they are two different sizes. They said they would make it right and order the right size bed. he spoke with the store and made arrangements to deliver the correct bed the following Tuesday in the am delivery schedule (9-1). Tuesday came and no delivery, when I called the store the guy who answered the phone said he did not know anything about it and my stuff was delivered on Sunday. I asked to speak with a manager and he said he was it and I could not speak with anyone else. I then called the distribution center who confirmed that the original bed was returned and a replacement was ordered but the store didn't schedule a delivery time and date. I called the store back and the salesman who I dealt with during the purchasing of the furniture answered the phone, he to played games and danced around stating that he did not know what happened but would schedule a delivery of the bed for Thursday or Friday. I requested it be delivered the next day, which is Wednesday and he refused. Do to the fact they made the mistake one would think they would try to accommodate the customer. I was so mad I got a hold of the financing company and tried to cancel the order all together. They said their are no refunds and since most of my delivery had been delivered they could not do anything about it. I looked at the financing agreement and they did not even list the cash down I paid. This gentleman told me that the bed did not come in to the warehouse until today (Tuesday) and that's why it had not been scheduled for delivery. All they needed to do, was be honest from the start and apologize for their mistake. Granted I do have a receipt but the paperwork doesn't not match. Not sue if they are lying to the IRS as well?I am still waiting for my bed and hoping for the best. They are very shady and dishonest.

Review: I ordered a dinning table set and sofa from American Furniture on 10th of October. We paid half the amount of $3,170. I also mentioned that we are not in a hurry and since we also have to sell our old furniture so delivery date was set 30th of October as customer rep told us you can easily move date forward if you need to but it's hard to get early date.But the sales representative never mention about any cancellation policy, restocking fee or return policy. So after couple of days I called them and told them that I change my mind and I want to cancel my order they said you have to come to the store for cancellation we cannot do on the phone. So I went to the store and they said I have to pay $1500 for restocking fee. It was not a special or custom made order, I didn't receive any single item yet and delivery date is after 15 days and most important thing no one mentions about the cancellation policy. If I knew it earlier about their policy then why should I cancel and stuck with a dispute.Now they are not returning my money and charging me $1500 for restocking fee.Desired Settlement: I want the business to reimburse my money and I'm not willing to pay 1500$ restocking fee, since it was not disclose at the time of payment. They have to mention their policy verbally at the time of purchase only written policies is not enough. I'm also disputing this charge with my credit card company.

Review: I purchased a power recliner loveseat from this company.. It was an expensive item, costing over $2,000.00...after a few months the recliner malfunctioned and no longer reclines at all.. It is under warranty and I have called many many times to have the issue taken care of but the customer service does absolutely nothing, telling me they tried to order the part.. It has now been 8 weeks that the recliner hasn't functioned and American Furniture refuses to call me back or attempt to repair or replace the love seat at all, although it is still well under the one year warranty..Desired Settlement: I either want the recliner to be repaired immediately or replaced with a new recliner.. Short of this I want a full refund so I can buy this recliner at a business that stands behind its products.

Business

Response:

March 31, 2014

Complaint #[redacted]

To whom this may concern;

I am responding to a complaint regarding Mr.[redacted] about a

repair for his reclining sofa. This

matter has been resolve already as of 3-28-14.

We when out to Mr. [redacted] and replace the part that was

damage/defective and his unit is working properly again.

Thank You