American Furniture Gallery

Initial Business Response /* (1000, 5, 2016/01/06) */
FedEx provided a Proof of Delivery (POD) document stating that the package was delivered to the customer's correct address on 12/21/This is the first comment we have heard from the customer that the package was left at the front door of her
apartment and it was "stolen"The question is, was the package in fact stolen, or notOur store policy in the event of a missing item or lost package is that we reship the order at no chargeWe are not responsible when the customer provides us with incorrect shipping information on their order, and when the recipient is not available to take delivery of a package, or when delivered packages are left unattended and stolen
In a good faith attempt to resolve the issue, we notified the customer numerous times of our store policy and informed her that we would re-ship her order at no charge as long as she would confirm the correct shipping address, and someone would be available to take delivery and sign for the packageWe only re-ship orders in these instances and do not issue refunds due to the possibility of fraudThat is to say, when someone claims a package is stolen when in fact it was notRegarding a FedEx claim for a lost package, it is up to us (the sender) whether we open a claimThe customer says she opened a claim with FedExWe asked the customer to provide claim documentation and she has yet to do soWe must have documentation of the FedEx claim for our records to verify the details provided on the claim are correct including shipment information, value of the contents, name and address of the shipper, and email addresses claim status notifications are being sent to
Because the customer opened the FedEx claim it is her responsibility to provide us with the claim documentation, so we can verify the information on the claimFedEx will not provide us with this information because we did not open the claimWe will now have to wait to find out if a claim is approved and if we receive a claim settlement, or, if the customer made arrangements with FedEx to have the claim settlement sent to herIf we receive a FedEx claim settlement we will issue a refund for the customer's orderIf a FedEx claim settlement is not approved we can re-ship the customer's order as long as she confirms the correct shipping address and someone is present to take delivery and sign for the packageIf we learn that a FedEx claim settlement was sent to the customer then nothing further needs to be done
Initial Consumer Rebuttal /* (3000, 7, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from the shipper just proves how bad their customer service isThe word fraud was mentioned couple of times....for the product that cost $As I explained earlier, it was suppose to be a Christmas gift and I will have no use for a bird feeder in the middle of a concrete New York City and that is why I declined when company offer to reshape the product
Fortunately, I went to my bank and they stopped the payment after I presented the emails as a proof that blue bird landing is refusing to reimburse me
I don't know when was the last time shipper looked at FedEx policy, but once you have a case number, you can call and get all the details from FedEx representativeI provided blue bird landing with both case and claim numberGood luck to them
Final Business Response /* (4000, 9, 2016/01/15) */
FedEx provided Proof of Delivery (POD) document stating that the package was delivered to the customer's correct address on 12/21/Customer says package was stolen after it was delivered to her apartment doorWe are not responsible for packages left unattended after they are deliveredIn a good faith attempt to resolve the matter, we offered to reship the order at no charge, but the customer refusedCustomer says she opened a FedEx lost package claim on 1/3/Customer would not provide us with any documentation of the claimWe have not received settlement for a lost package claim opened by this customerIf a claim was opened by the customer, there is nothing we can do until FedEx settles the claim and reimburses the shipper

Review: It has taken over a year to get our couch back that was completely under warranty back. The couch we received is in no way the same as the one we had. The cushions are horrible and the buttons are a completely different color. The store is refusing to correct the problems. We purchased and extended warranty through the store as well and now they are refusing to replace our couch with the one we ordered.Desired Settlement: We have been very patient and given them over a year to get the correct repaired couch back to us. They have lied to us. Not shown up for the delivery and not called. Left us waiting, told us they would call us back and never did. I am done dealing with them and want a refund for the piece of junk they gave us.