American General Contracting

Revdex.com:At this time, I have not been contacted by American General Contracting regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have given both the company and the attorney ampletime to rectify the situationI was told by American General's attorney in April that the company would file a bond to lift the lien It is now DecemberIt should not be held against me that the contractor and sub contractor have problems over the scope of the workMy bill from the general contractor was paid in fullThe only result I am seeking at this time is having the lien liftedI will not settle for anything lessI feel I have been more than generous with the company without getting into all the detailsAmerican General recieved their money free and clear I only ask that my house be free and clear.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Lisa Scotti

We do agree with the homeowner she is correct in stating that the company was paid in full for the scope of concrete. We are going to address this with our attorney and try to get it resolved. I would appreciate if possible that the homeowner send us a letter certified mail stating that the subcontractor DNS Art Stone was removed from the project for not performing the work indicated on the plans. The substandard work was not acceptable and was not in accordance to the plans provided,  that they agree with American General Contracting decision to remove the subcontractor from the project.This would assist us in expediting the removal of the lien.Thank you

The lien was placed on the house by a subcontractor that was removed from the project for nonperformance of their contract. The subcontractor did not complete the agreed upon scope of work so another company was brought in to complete the unfinished scope. We have retained an attorney to assist in...

removing the lien which was filed without cause. We have been and will continue to give this matter our full attention until it is resolved. It is unfortunate however it does take time due to the process.

Revdex.com:At this time, I have not been contacted by American General Contracting regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by American General Contracting regarding complaint ID [redacted].Sincerely,[redacted]

Review: This company completed their work and was paid in full April 2014. Two weeks after final payment I received formal paperwork that a lien was placed on my property from a subcontractor that they did not pay. The scope of all work performed was in the contract and paid in full. They were made aware of the lien and gave me the contact information for their attorney who they said was working on it. The attorney said he was working on it and said the company will file a bond with the court to rectify the situation. To date nothing has been filed to rectify this and after numerous emails and text messages no one is getting back to me to resolve this.Desired Settlement: I want the lien removed from my property

Business

Response:

The lien was placed on the house by a subcontractor that was removed from the project for nonperformance of their contract. The subcontractor did not complete the agreed upon scope of work so another company was brought in to complete the unfinished scope. We have retained an attorney to assist in removing the lien which was filed without cause. We have been and will continue to give this matter our full attention until it is resolved. It is unfortunate however it does take time due to the process.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have given both the company and the attorney ampletime to rectify the situation. I was told by American General's attorney in April that the company would file a bond to lift the lien. It is now December. It should not be held against me that the contractor and sub contractor have problems over the scope of the work. My bill from the general contractor was paid in full. The only result I am seeking at this time is having the lien lifted. I will not settle for anything less. I feel I have been more than generous with the company without getting into all the details. American General recieved their money free and clear I only ask that my house be free and clear.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Lisa Scotti

Business

Response:

We do agree with the homeowner she is correct in stating that the company was paid in full for the scope of concrete. We are going to address this with our attorney and try to get it resolved. I would appreciate if possible that the homeowner send us a letter certified mail stating that the subcontractor DNS Art Stone was removed from the project for not performing the work indicated on the plans. The substandard work was not acceptable and was not in accordance to the plans provided, that they agree with American General Contracting decision to remove the subcontractor from the project.This would assist us in expediting the removal of the lien.Thank you

Review: American General Contracting (AGC) hired a sub-contractor ([redacted]) to remove and replace the siding on our Hurricane Sandy-damaged home in Long Beach, NY in April 2014. AGC failed to pay the subcontractor for the job done and the subcontractor threatened several times to put a lien on our home. AGC owed a balance of $2000.00 to [redacted] and despite numerous back and forth emails and phone calls to ask for AGC to do the right thing and pay, it was never paid. Prior to starting the siding work AGC provided us a bill showing a balance of $3000, which we were told would be applied to our job. Rich Kloska of AGC has promised in numerous emails to both [redacted] and us that the $2000 would be paid in full.Desired Settlement: American General Contracting agreed, in numerous correspondences, that the $2000 balance on our siding job was their responsibility and since we paid [redacted] to avoid the lien we need AGC to pay us the $2000 originally owed to [redacted]. We are asking that AGC keep their written commitment and promise to pay the $2000.

Consumer

Response:

At this time, I have not been contacted by American General Contracting regarding complaint ID [redacted].Sincerely,[redacted]

Review: I have made comments periodically on the status of the house.

On 7/*/13:

My husband and I were really wooed into hiring AGC to fix our house in Long Island south of Montauk Highway. [redacted] was an excellent sales guy. He told us about all their different departments they had that could help us deal with insurance blah blah blah. Their estimates to fix the house came within what the insurance company provided us to fix the house. The estimates of many other contractors also came within what the insurance company was giving us. So money was no option. [redacted] told us the house could be fixed in a month. Over two months later minimal work (sprayed and a secondary floor has been put down) has been done.

[redacted] is managing the reconstruction and is a total scatterbrain. She does not call us back and does not respond to e-mails. When we asked her about that she had excuse after excuse after excuse. Last week was a holiday, then someone quite, then someone was fired...what about the other 8 weeks you had this project?

Update on 8/**/13:

We were given a new contact to manage the renovations to the house, [redacted]. We were impressed and VERY hopefully at first. He seemed like he had his act together and provided us with a layout of the house and a Gantt chart. Well, that faded quickly as the schedule was not met and after missing all the dates, [redacted] informed us it was only a best guess. I don't know what the point of a schedule is if you're going to be a month off of it.

And the icing on the cake was his response to a portion of an e-mail that we sent to him. Note that we signed a contract with AGC on April [redacted]. Today is August [redacted]. We had enough money from the insurance company once we signed AGC to complete the repairs so that was never a hold up. We in good faith kept up the payment schedule while AGC did not keep their schedule. AGC has 75% of our insurance money and we have nothing to show for it.

We wrote:

I desperately need my house to be fixed and must find a competent contractor to do so. You claim that you are from the neighborhood and helping out the town of [redacted] but you are ruining my life and scamming me, a victim of Hurricane Sandy.

[redacted]s response:

-You have ZERO idea what I have done for real victims of sandy, ones that barely escaped with their lives, hardly have money to live and fix their home, forget take off on a two week European vacation during the process. And you have NO right to accuse me of scamming anyone. Your house will be completed despite my personal feelings at this junction.

Updated on 9/*/13;

The house is still being worked on. I've seen full houses completed and families move in down in North Carolina since the time we've signed American General Contacting. However, the previous project handler [redacted] has left the company. Whether he quit or was fired we don't know but we know it's not surprising.

[redacted] also quit yesterday.

My husband met with another contact from AGC, [redacted] today. Work was being done on the house but there is mass confusion on what should be done. There are not enough tiles, the incorrect sheet rock installed in the bathroom-the list goes on. And there is a raccoon living in the house because after 4 months they still can't close up the floors. Only an hour after their meeting AGC's bookeeper called us up asking for another $25k!!! This exceeds the total price of the contract. Never mind they haven't even reached 75% of the job being done. [redacted] is asking for that money. Yet [redacted] refuses to return any of our calls or e-mails.

I truly feel as though [redacted] is taking advantage of us as a young couple. He saw us walk in his office and knew we were his targets right away. He says that's only speculation and I agree but I'd like to know what's causing this house to take so long and they are only asking for more money.

Updated on 9/**/13:

Well, now [redacted] is answering e-mails and phone calls, initially in response to my [redacted] about our experience so far. He's also requested additional money. This weekend we had an inspection conducted by the mortgage company. ACG said they would have someone at the house 8AM-12PM when the inspector arrived. Of course no one was there. And had to rush over to the house. We just got the results back and the inspector reported that only 40% of the work has been completed. Of course [redacted] disagrees while he hold over 75% of our insurance claim money. My husband and I are are both unaware if [redacted] has ever stepped foot into the house.

We have been given a number of schedules before and none of them have ever been followed. Last Friday [redacted] said he would get us a schedule. It's Tuesday.

Finally there is a bucket on the 2nd floor of the house that the workers are using to pee in. Upstairs is carpeted and that is disgusting.

Note that I have e-mail proof of ALL of the comments I have made. So I can start scanning those in if there are any questions of the validity of my comments.Desired Settlement: [redacted] has repeatedly contacted us for more money since [redacted] has taken over. We are very scared that AGC will never finish this house. Again, we signed with ACG at the end of April and May [redacted] should have been their start date. All we want is a schedule for completing the repairs on the house that is realistic and will be followed. We just want them to finish the repairs to the house that we contracted them for. Hurricane Sandy hit on October [redacted]. That is our goal. To have the house repairs completed within ONE year of the storm that destroyed it.

The contract does not have a timeline or estimated completion date but states that the house will be worked on continually. That is not true as weeks have gone by without anyone even going to the house or contacting us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The contractor has shown in good faith that they will complete the job in a timely manner and the workmanship will remain at a high level.

Sincerely,

Review: We signed on because they boasted no out of pocket expense,we will contact your insurance co. For you and file all your claims,when insurance payments stopped so did their work. Already laid out $30,000 out of pocket,and $50,000 insurance payments.All work started is incomplete and house that needed to be elevated was left up in the air. we cannot move forward because they are asking for more money. AGC is not properly filing insurance claims and now want us to contact broker,they threatened to sue us if we completed work on our own. We are being held captive by this company. It is bad enough a hurricane severely damaged our two homes, this company is price gouging us now.Desired Settlement: Finish the Job

Business

Response:

We are a contractor not an insurance company or BANK. We do not fund projects it is the homeowners responsibility to fund the project. We assisted this person by engaging him with a public adjuster to help him get the proper funding. The insurance company seriously under funded this gentleman.

We had a great relationship with this homeowner, a great guy however he fails to understand that again we are not a bank.

Review: My home was damage after Hurricane Sandy. In November of 2012 I signed a contract with the contract and gave them a $2,000 deposit. In my contract I have a clause that allows me to terminate my contract if I am unhappy with the services and prices. The sales man promised me many things they have not honored. I was informed that they need an additional deposit in order to begin repairs on home which I gave them in February 2013 of $24,300 (approximate amount of check).

To date the only services performed on my home was the removal of the water from the basement, which was not done until February of 2013.

I spoke with one of the [redacted]s of the company ([redacted]) on 08/**/13 and when I informed him that I wanted my contract terminated and a return of my deposit he became belligerent and threating. He told me he will place a lien on my home and that I will be hearing from his attorney.Desired Settlement: Termination of contract and return of deposit's.

Business

Response:

We are taking [redacted] to Litigation. He refused to mediate as per our contract. We have honored all of our obligations under the contract that [redacted] signed. He refuses to honor his obligation under the contract We went above, above , above and beyond for [redacted].

[redacted] refused to mediate or discuss a resolution. He owes us money and this is his way of not paying us.

Review: We are victims of hurricane Sandy, after hiring and signing a contract with American General Contracting (AGC) to repair our home November **, 2012. I gave AGC a check in the amount of $29,754.63. AGC did the ripout and then stopped claiming they had a lot of other jobs and a terrible architect. My family and I are still living in a mobil home and it is almost a year since hurricane Sandy. My mortgage company had an independent inspection completed after I complained AGC never came back to work. According to the inspector's report, ONLY 10% of the job had been performed. With AGC's profit and overhead being 20% as per the contract, they have completed approximately $11,000.00 worth of work . That leaves $18,000 surplus owed to me in a refund. I've asked AGC about refunding this money, they say I must pay them to get out of this contract. I have sent certified mail to AGC's office requesting these funds and AGC refuses to reply.Desired Settlement: A refund of $18,754.63 and a letter of termination of contract.

Business

Response:

We assisted him with his insurance, assigned an architect for additional work that they wanted completed and performed carpentry and clean up after the storm. The process takes time especially when they made several revisions.

The architect who has a pipeline of Sandy related projects is , well, .busy. What they fail to realize is that they are not the only victims of the storm. we are ready to mediate and do whatever is necessary to fulfill our contractual obligations.

Review: I signed a contract with American General Contracting back in 2013 to elevate my home that was severely damaged by Hurricane Sandy. I signed a second contract with them in 2014 to repair the first floor that had to be entirely gutted due to 5 feet of water. The work for the raising did not actually start until July 2014. I have paid in full for the raising of the home but work has yet to be completed. I have been promised a schedule of when work will be done, but have never received anything. I have paid for a portion of the repair to the inside based upon the terms of the contract, but the work has not been completed. The payment for electrical & plumbing that has not yet been completed was made in April and we are now in July. I have spoken with Richard K[redacted], who is the owner of the company, several times as well as emailed and texted. There have been times where I did not receive a return phone call, text or reply to emails. He has stated, a number of time, that work will be started on a certain day but it never happens, giving one excuse or another. The most recent being this week. It should not take over two years to elevate, drop back down and repair a home. I have honored all of the terms of the contracts I signed and would like for American General Contracting to do the same.Desired Settlement: I would like the job to be completed as per the contracts that were signed and if this cannot be done, then I would like reimbursement for services paid for but not yet completed.

Consumer

Response:

At this time, I have not been contacted by American General Contracting regarding complaint ID [redacted].Sincerely,[redacted]