I am Very pleased to have my new foot, white vinyl ,lattice-top fence as of today.It came days early and the guys were very nice and professional.I think I made the right choice.Three of my neighbors and one friend have already been by to admire it so I think I will charge admission.You may get more business!
Case #: *** (thank you for
calling, I was not yet aware of this complaint)-,.,.Sept5, we
installed a 6' htprivacy wooden fence around the backyard of ***
*** *** *** ** *** *** *** ***Since he was not in Richmond, but in Maryland, all of our
communications
havebeen either by phone or textAside from my option of
running a privacy fence behind the approx4' ht old leaningbrick wall that was located along
the sidewalk of *** *** **.; he had asked myopinion of putting an approx2'
high privacy fence on top of the wallIt's also worth noting
that the brick wall is very old, brittle and leaning, plus is alonga sidewalk next door to a school
with high foot traffic / as I had informed Mr*** I ad vised him against it,
telling him I wasn't comfortable
doing that because it wasgoing to be weak and that it
would act as "a sail in the
wind" and not be as
strong as afence installed into concrete into the ground
After that conversation, he called and saidhe still wanted to put the fence on
top of the wall, so I told him we would do our best.In mid November 2014, he called and
asked me to go look at his rental
property'sfence on wall because he thought it might be looseI
sent a crew out there
for free andthey tightened down the bolts.--During this past winter, in Richmond, we
experienced high winds, especially on oneday in particular when we had a
wind storm with sustained
mph gale force windsthat lasted all night and part of
the next day
Many homes
and structures weredamaged and many trees were
uprooted causing havoc all over the area.--Shortly after which he called
again @ Feb27th and asked me to
look at the fence onthe wall againI did and saw that
the high winds had bellowed out the center of the 41'fence lineI contacted him on March 5th to
tell him the wind had damaged his fencethere, but it had not fallen over
from faulty workmanship, but by a wind storm we
hadhad here in Richmond and that I would send a
crew there the following week to put inlonger bolts on those center
posts and make the necessary repairs--On March 9th I contacted him that the repairs had
been made and to please eithermail me a check for $or let me
know if he wanted to use a
credit card.--After the work had been done as
he had requested, he replied that the work shouldhave been covered by the warranty and
that he never remembers us having theconversations about the potential
weakness of the fence on the wallHe also said that Ishould never had done the job if I thought it was
going to be a problem, and when heasked me why I did it, I told him I try to accommodate my customers.-~I sent a crew there
once as a courtesy for free to tighten the bolts when they werealready fineI sent a crew there
on his request to repair the damaged, wind blown area,which was a result of a storm well
documented as having caused havoc in this area.--Later on, I researched and found
a different wall mount post flange that I thoughtwould be another stronger
alternative to the "sail in the
wind" situation, so eventhough his fence was in
pristine condition since the repairs
on March 5thI contactedhim about it and he said
"ok, thanks".-~The materials
cost me $plus the labor for a crew to install them, but I did not askMr*** to pay for these expenses to me.--Advising the customer of the
potential stability issues in advance, two free repairtrips, free materials .! don't know what more I can
possibly do to please Mr***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Mrs *** detail of events are about as inept as her business practicesAt no time did I ever refuse a surveyShe had the orginal survey in hand but apparently lacked the skill to read itMy conversation with the developer has absolutely nothing to do with herHer own sub contracting crew has provided information on her unwillingness to accept responsibility or accountability for her inadequaciesThe only resolution I seek from Mrs *** and the only one she is capable of giving, is the refund of the $she accepted from my wifeShe knew the developer had already agreed to compensate her for a speedier resolutionShe is definitely staying true to her unprofessional business practicesI regret the day I saw her
Regards,
*** ***
Revdex.com reference number ***The day we met with ** *** to walk off his yard for
measurements we could not locate his property corner survey pinsI explained
to him that without them we were just guessing and that he needed to either
find them himself before we came to install the fence or
have his property
surveyedHe said he did not want to pay for a surveyI explained that we
could not be accurate with the fence placement without itHe said that that
wasn’t his problem and that we were the fence professionals and if we got it
wrong then it was on usI said fence professionals, yes, surveyors, no.I asked him to hold the other end of the tape measure where
he believed his property lines to beI asked him to try and locate the pins
himself in the weeks to come & than if we saw no pins we would take those
measurement that I was putting on the contract and we would use themWhen he
was holding the tape measure in the right rear corner of his property, he said
he didn’t know where his corner was because he saw no pin…He asked what the
measurement was where he was…I told him 60’.Weeks later when he requested installation, my men found
there were no corner survey pins, so my men dug around trying to discover them
in the thick sod with no luck, so they took the measurements from the contract.Months later when the rear developer surveyed his property,
he discovered that ** *** right rear fence corner was 14” over on his property,
as was his sprinkler system** *** was an unpleasant and disagreeable with
his as he was with me and threatened to take him to court before he would move
the fenceThis put the developer in a big bind as he had a buyer and their closing
date was close and would have to be cancelled causing much inconvenience to the
many people involved** *** contacted me to inform me I had to resolve the problem
for free and I told him since he refused to have his property surveyed and
supply us with the property corner pins I requested, that I would move the 138’
of rear fencing but that I would ask him to help out with the expense of the removal
and re-installation (concrete and gas) he refused saying it was my faultHe stalled
the developer until the last moments, so the developer contacted me and said he
would cover the cost of the labor if we would rush out there the next morning
before they were to closing that same morning.*** *** stepped in since her husband was so disagreeable,
and called me and said she would pay the $I wanted to help cover expenses
so the problem could be resolved.Because the situation did not get resolved until the last
minute, there was no time for me to obtain a *** *** ticket which meant that
we had to pull out the fence one trip and had to wait until the next week and
make another trip out there after my ticket cleared to reinstall the fence,
costing me even more money, time and gas.I regret the emotional stress this caused everyone involved
I don’t know how much more direct or forthcoming I could have been with my
recommendationsI even offered a surveyor’s information for ** *** to
contact
I am Very pleased to have my new 7 foot, white vinyl ,lattice-top fence as of today.It came 3 days early and the guys were very nice and professional.I think I made the right choice.Three of my neighbors and one friend have already been by to admire it so I think I will charge admission.You may get more business!
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Mrs [redacted] detail of events are about as inept as her business practices. At no time did I ever refuse a survey. She had the orginal survey in hand but apparently lacked the skill to read it. My conversation with the developer has absolutely nothing to do with her. Her own sub contracting crew has provided information on her unwillingness to accept responsibility or accountability for her inadequacies. The only resolution I seek from Mrs [redacted] and the only one she is capable of giving, is the refund of the $100 she accepted from my wife. She knew the developer had already agreed to compensate her for a speedier resolution. She is definitely staying true to her unprofessional business practices. I regret the day I saw her.
Regards,
[redacted]
In response to [redacted] most recent letter, it is apparent
that with his recollections of the events, I must response with the truth once
again to prevent his misconceptions from resonating.[redacted] never furnished me or my workers with a legible copy
of his survey. [redacted] could not
find his plat the day I was there requesting to see it.[redacted] found it later and faxed it to me, but it was too
blurred to read.[redacted] gave me the measurement he could read over the phone,
but not enough to go by to locate the corners.[redacted] did not leave a copy of the survey the day my
workers installed the fence, nor did he furnish us with survey stakes.[redacted] was told that without the property pins or a survey
that we would install the fence per his contract measurements that he agreed
to.[redacted] had designated the spot for the right rear corner which
was 60’ from the house corner and was advised that without the property stake,
we would use that information in lieu of a survey.My workers did not, nor would they ever provide derogatory “information”
to anyone about my suitability as a person or contractor. I am a very respected
and knowledgeable contractor who has decades of experience ho has grown up in
this business from childhood. Just ask [redacted] who works for [redacted]. He came
to me for his fence installation and could not be happier with the experience.Never has this sort of thing happened in 60 years.When [redacted] said to me that first day, where the fence got
installed was not his problem…I should have walked away. Even the day I asked
him to put a copy of his survey plat on his front porch so I could come pick it
up, after driving 2 hours round trip in the rain, in 5’oclock traffic….he did
not leave it on the porch for me. Every aspect of this job was made difficult
by his on-cooperation and attitude, bad language and bullishness.I have mailed back a $100 check to his very kind and understanding
wife, who has often acted as a voice of reason during this entire process.
Hopefully this will also give her some much needed peace.
I checked in to this hotel for one night due to a funeral in my home town! Due to the recent flooding most of the hotels were booked to capacity, so I was thinking I got lucky to get a room there, me and my sister!!! When we checked in the clerk stated she only had smoking rooms left, so even though I don't smoke I thought to myself, it should not be a problem.... But to our surprise the smoke was the least there was mold crawling up the wall, the curtains have been there since the hotel opened. My sisters room the wall paper was peeling and mold was behind that too! We asked for our money back, but she said it was nonrefundable, so we ended up sleeping on a relatives couch!!! This hotel should be torn down!
I am Very pleased to have my new foot, white vinyl ,lattice-top fence as of today.It came days early and the guys were very nice and professional.I think I made the right choice.Three of my neighbors and one friend have already been by to admire it so I think I will charge admission.You may get more business!
Case #: *** (thank you for
calling, I was not yet aware of this complaint)-,.,.Sept5, we
installed a 6' htprivacy wooden fence around the backyard of ***
*** *** *** ** *** *** *** ***Since he was not in Richmond, but in Maryland, all of our
communications
havebeen either by phone or textAside from my option of
running a privacy fence behind the approx4' ht old leaningbrick wall that was located along
the sidewalk of *** *** **.; he had asked myopinion of putting an approx2'
high privacy fence on top of the wallIt's also worth noting
that the brick wall is very old, brittle and leaning, plus is alonga sidewalk next door to a school
with high foot traffic / as I had informed Mr*** I ad vised him against it,
telling him I wasn't comfortable
doing that because it wasgoing to be weak and that it
would act as "a sail in the
wind" and not be as
strong as afence installed into concrete into the ground
After that conversation, he called and saidhe still wanted to put the fence on
top of the wall, so I told him we would do our best.In mid November 2014, he called and
asked me to go look at his rental
property'sfence on wall because he thought it might be looseI
sent a crew out there
for free andthey tightened down the bolts.--During this past winter, in Richmond, we
experienced high winds, especially on oneday in particular when we had a
wind storm with sustained
mph gale force windsthat lasted all night and part of
the next day
Many homes
and structures weredamaged and many trees were
uprooted causing havoc all over the area.--Shortly after which he called
again @ Feb27th and asked me to
look at the fence onthe wall againI did and saw that
the high winds had bellowed out the center of the 41'fence lineI contacted him on March 5th to
tell him the wind had damaged his fencethere, but it had not fallen over
from faulty workmanship, but by a wind storm we
hadhad here in Richmond and that I would send a
crew there the following week to put inlonger bolts on those center
posts and make the necessary repairs--On March 9th I contacted him that the repairs had
been made and to please eithermail me a check for $or let me
know if he wanted to use a
credit card.--After the work had been done as
he had requested, he replied that the work shouldhave been covered by the warranty and
that he never remembers us having theconversations about the potential
weakness of the fence on the wallHe also said that Ishould never had done the job if I thought it was
going to be a problem, and when heasked me why I did it, I told him I try to accommodate my customers.-~I sent a crew there
once as a courtesy for free to tighten the bolts when they werealready fineI sent a crew there
on his request to repair the damaged, wind blown area,which was a result of a storm well
documented as having caused havoc in this area.--Later on, I researched and found
a different wall mount post flange that I thoughtwould be another stronger
alternative to the "sail in the
wind" situation, so eventhough his fence was in
pristine condition since the repairs
on March 5thI contactedhim about it and he said
"ok, thanks".-~The materials
cost me $plus the labor for a crew to install them, but I did not askMr*** to pay for these expenses to me.--Advising the customer of the
potential stability issues in advance, two free repairtrips, free materials .! don't know what more I can
possibly do to please Mr***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Mrs *** detail of events are about as inept as her business practicesAt no time did I ever refuse a surveyShe had the orginal survey in hand but apparently lacked the skill to read itMy conversation with the developer has absolutely nothing to do with herHer own sub contracting crew has provided information on her unwillingness to accept responsibility or accountability for her inadequaciesThe only resolution I seek from Mrs *** and the only one she is capable of giving, is the refund of the $she accepted from my wifeShe knew the developer had already agreed to compensate her for a speedier resolutionShe is definitely staying true to her unprofessional business practicesI regret the day I saw her
Regards,
*** ***
Revdex.com reference number ***The day we met with ** *** to walk off his yard for
measurements we could not locate his property corner survey pinsI explained
to him that without them we were just guessing and that he needed to either
find them himself before we came to install the fence or
have his property
surveyedHe said he did not want to pay for a surveyI explained that we
could not be accurate with the fence placement without itHe said that that
wasn’t his problem and that we were the fence professionals and if we got it
wrong then it was on usI said fence professionals, yes, surveyors, no.I asked him to hold the other end of the tape measure where
he believed his property lines to beI asked him to try and locate the pins
himself in the weeks to come & than if we saw no pins we would take those
measurement that I was putting on the contract and we would use themWhen he
was holding the tape measure in the right rear corner of his property, he said
he didn’t know where his corner was because he saw no pin…He asked what the
measurement was where he was…I told him 60’.Weeks later when he requested installation, my men found
there were no corner survey pins, so my men dug around trying to discover them
in the thick sod with no luck, so they took the measurements from the contract.Months later when the rear developer surveyed his property,
he discovered that ** *** right rear fence corner was 14” over on his property,
as was his sprinkler system** *** was an unpleasant and disagreeable with
his as he was with me and threatened to take him to court before he would move
the fenceThis put the developer in a big bind as he had a buyer and their closing
date was close and would have to be cancelled causing much inconvenience to the
many people involved** *** contacted me to inform me I had to resolve the problem
for free and I told him since he refused to have his property surveyed and
supply us with the property corner pins I requested, that I would move the 138’
of rear fencing but that I would ask him to help out with the expense of the removal
and re-installation (concrete and gas) he refused saying it was my faultHe stalled
the developer until the last moments, so the developer contacted me and said he
would cover the cost of the labor if we would rush out there the next morning
before they were to closing that same morning.*** *** stepped in since her husband was so disagreeable,
and called me and said she would pay the $I wanted to help cover expenses
so the problem could be resolved.Because the situation did not get resolved until the last
minute, there was no time for me to obtain a *** *** ticket which meant that
we had to pull out the fence one trip and had to wait until the next week and
make another trip out there after my ticket cleared to reinstall the fence,
costing me even more money, time and gas.I regret the emotional stress this caused everyone involved
I don’t know how much more direct or forthcoming I could have been with my
recommendationsI even offered a surveyor’s information for ** *** to
contact
I am Very pleased to have my new 7 foot, white vinyl ,lattice-top fence as of today.It came 3 days early and the guys were very nice and professional.I think I made the right choice.Three of my neighbors and one friend have already been by to admire it so I think I will charge admission.You may get more business!
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Mrs [redacted] detail of events are about as inept as her business practices. At no time did I ever refuse a survey. She had the orginal survey in hand but apparently lacked the skill to read it. My conversation with the developer has absolutely nothing to do with her. Her own sub contracting crew has provided information on her unwillingness to accept responsibility or accountability for her inadequacies. The only resolution I seek from Mrs [redacted] and the only one she is capable of giving, is the refund of the $100 she accepted from my wife. She knew the developer had already agreed to compensate her for a speedier resolution. She is definitely staying true to her unprofessional business practices. I regret the day I saw her.
Regards,
[redacted]
In response to [redacted] most recent letter, it is apparent
that with his recollections of the events, I must response with the truth once
again to prevent his misconceptions from resonating.[redacted] never furnished me or my workers with a legible copy
of his survey. [redacted] could not
find his plat the day I was there requesting to see it.[redacted] found it later and faxed it to me, but it was too
blurred to read.[redacted] gave me the measurement he could read over the phone,
but not enough to go by to locate the corners.[redacted] did not leave a copy of the survey the day my
workers installed the fence, nor did he furnish us with survey stakes.[redacted] was told that without the property pins or a survey
that we would install the fence per his contract measurements that he agreed
to.[redacted] had designated the spot for the right rear corner which
was 60’ from the house corner and was advised that without the property stake,
we would use that information in lieu of a survey.My workers did not, nor would they ever provide derogatory “information”
to anyone about my suitability as a person or contractor. I am a very respected
and knowledgeable contractor who has decades of experience ho has grown up in
this business from childhood. Just ask [redacted] who works for [redacted]. He came
to me for his fence installation and could not be happier with the experience.Never has this sort of thing happened in 60 years.When [redacted] said to me that first day, where the fence got
installed was not his problem…I should have walked away. Even the day I asked
him to put a copy of his survey plat on his front porch so I could come pick it
up, after driving 2 hours round trip in the rain, in 5’oclock traffic….he did
not leave it on the porch for me. Every aspect of this job was made difficult
by his on-cooperation and attitude, bad language and bullishness.I have mailed back a $100 check to his very kind and understanding
wife, who has often acted as a voice of reason during this entire process.
Hopefully this will also give her some much needed peace.
I checked in to this hotel for one night due to a funeral in my home town! Due to the recent flooding most of the hotels were booked to capacity, so I was thinking I got lucky to get a room there, me and my sister!!! When we checked in the clerk stated she only had smoking rooms left, so even though I don't smoke I thought to myself, it should not be a problem.... But to our surprise the smoke was the least there was mold crawling up the wall, the curtains have been there since the hotel opened. My sisters room the wall paper was peeling and mold was behind that too! We asked for our money back, but she said it was nonrefundable, so we ended up sleeping on a relatives couch!!! This hotel should be torn down!