American Gun Association

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI see on my credit card refunds are pendingI'll be back in touch if they don't actually go throughThank you so much for your assistance in this matterEvery time I called my refunds were being postponed instead of being immediately taken care ofPlus, they began charging for things I had no idea were going to be chargedI'll never do business with them againThank you, again, Revdex.com Austin Regards, [redacted]

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that the item has not been received and would like to apologize for the delay in shipment. Since the customer has not received the item we did refund the purchase to... the customer on 2/20/18 for the full amount of his order. We apologize but since the customer has already received a refund for his purchase we are unable to replace it with something of equal or better value. Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer. Thank you and have a great day!

Complaint: [redacted] I am rejecting this response because: I was never given the opportunity to get another item as a replacement, I was just told that if I did not want to wait for the item with an unknown shipping date then they would issue a refundI only accepted the refund as I felt it was my only recourse since I had been waiting since Oct Also why is this company doing business under several different names? Regards, [redacted] ***

Hello Revdex.com,This customer attempted to purchase a product from us (air rifle) for however, their credit card was declined please see the screenshot:Attached is the screenshot directly from our merchant accountThe payment shows as failed on two attempts that the customer tried to charge
their card Therefore, there is literally no charge to refund.Please advise us what to do to appease this customer-- we charged zero dollars for this customer.Thank you for your support

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that the item has not been received and would like to apologize for the delay in shipmentSince the customer has not received the item we have refunded the purchase of
$Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day!

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that the item has not been received and would like to apologize for the delay in shipmentSince the customer has not received the item we have refunded the purchase of
$Refunds can take 3-business days to process fully back to the customer’s accountFurthermore, we also sent out his two missing itemsThe shipment will leave our warehouse today and you can check the tracking of your shipment by going to *** and searching for the tracking number ***Please allow 24-hours for the tracking number to update with its first locationWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We sincerely apologize for the confusion regarding this customer's order.We have refunded both of the customers rifle orders as of today. The full refund amount for these orders is $399.90 and the customer should receive this refund in 3-5 business days, possibly sooner depending on the speed of the...

bank . I would like to apologize for the frustration caused from our end but we are happy that we were finally able to get these issues straightened out. We would greatly appreciate it if the customer could send the rifle back to us since they have receive the shipping label that was sent. Also, I will be contacting our advertisement department to speak with them about the concerns this customer has brought to our attention in regards to our rifles advertisement. Again, we apologize for any inconvenience that this may have caused.  Obviously we want to do everything we can, within reason, to keep them as a satisfied customer and we would love if they came back to us in the future. Thank you and have a great day!

We sincerely apologize for the confusion regarding this customer's order.After responding to the initial complaint we were able to locate the charge in question and we did refund that charge per their request. I would like to apologize for the frustration caused from our end but we are happy to hear that the refund was received so quickly. Again, we apologize for any inconvenience that this may have caused.  Obviously we want to do everything we can, within reason, to keep them as a satisfied customer and we would love if they came back to us in the future. Thank you and have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer did purchase our Small Girandoni Air Rifle on 10/27/17 and we had no idea the item would be so popular.  The item is currently on back-order, although we are expecting some more to be received soon.  She contacted us on 11/13/17 because she still hadn't received her order and...

wanted it within the next few days.  We did check with our warehouse to see if there were any additional rifles that we could send to her, and because there were none available, we processed a refund in the amount of $99.95 on 11/14/17.  At the time, we were unaware that her card was not longer active.  I can see where she contacted us by phone on 11/14/17 and informed us of the closed card.  Unfortunately, the refund had already been processed and it appears to have been accepted by her bank.  I've attached a screenshot of the successful refund for your review.  However, I do understand that the refund was recently processed and there is still time for it to be returned/rejected by her bank.  In the event that the customers refund is not received, we will be able to send her a check for the refund and/or restore her order so that she'll receive the item once it's back available; whichever she would prefer.I sincerely apologize for the frustration that I'm sure this has caused.  We are currently working very hard to improve our processes so that this doesn't happen in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I see on my credit card refunds are pending. I'll be back in touch if they don't actually go through. Thank you so much for your assistance in this matter. Every time I called my refunds were being postponed instead of being immediately taken care of. Plus, they began charging for things I had no idea were going to be charged. I'll never do business with them again. Thank you, again, Revdex.com Austin.
Regards,
[redacted]

We sincerely apologize for the confusion regarding this customer's order.  After reviewing the customer's account, we can see that the item has not been received and would like to apologize for the delay in shipment. Since the customer has not received the item we did refund the purchase to...

the customer on 2/20/18 for the full amount of his order. We apologize but since the customer has already received a refund for his purchase we are unable to replace it with something of equal or better value.  Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!

Hi Carley,Thank you for your email.We do apologize for all the inconvenience that this has caused you. The charges below has been refunded. Please allow 3-5 business days for your credit to appear on your statement depending on the speed of your bank.Order ID# [redacted]Girandoni Air Rifle -...

Large$199.95 Order ID# [redacted]AGA + 500 Rounds Ammo Air Rifle$9.95American Gun Association Monthly Charge$19.95Obviously, we want to do everything we can (within reason) to keep you as a satisfied customer, and we would love if you came back to us in the future when we have something that better fits your needs. If there's anything else we can do to satisfy you, please don't hesitate to reply and let me know.Have a great day.--[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We sincerely apologize for the confusion regarding this customer's order. After reviewing the customer's account, we can see that the items have not been received and would like to apologize for the delay in shipment. Since the customer hasnot received the items we have refunded the full amount of...

$179.70 back to the customer’s account. Refunds can take 3-5 business days to process fully back to the customer’s account. We would also like to apologize for the confusion of the membership, the membership is optional and you do not have to sign up for a membership when purchasing from us, we just give our customers the option. That membership has been canceled and the membership charges are part of the $179.70 that was refunded back to the customer. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!

Complaint: [redacted]
I am rejecting this response because: I was never given the opportunity to get another item as a replacement, I was just told that if I did not want to wait for the item with an unknown shipping date then they would issue a refund. I only accepted the refund as I felt it was my only recourse since I had been waiting since Oct 2017. Also why is this company doing business under several different names?
Regards,
[redacted]