American Handyman

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that their response is a lie The receipt was never mailed nor was it emailedI challenge them to show me proof of the email and how much did they actually write in the receipt I kind of given up already because they always say that their accounts payable officer will call me back for any updates but never did that's why I told [redacted] about my problem with them KC of [redacted] worked on getting the receipt and she also had a hard time getting it as she would always get promises of sending the receiptHowever, KC said she finally got the receipt and filed my claim on my behalf last weekI paid $to their crew and I was told that they promised [redacted] to send the receipt in the amount of $75, which is kind of ok for me as I can only claim $from the insuranceBut, bottom line is, they are liars and ruthlessly dishonestAttached is the email thread sent to them which they never bother to respond Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is the very first time I have seen the receipt However, things are still not in orderThe vehicle involved is a Ford Ranger and not a Honda CRVI have paid $They have no proof that they actually sent the receipt through mail They have no proof either that they sent the scan copy through the emailThey coul have just admitted it they they really failed to respond to me. It was only when All State called them up that they begin to respond, and not very promptly, to say the least.This company is really just making untruthful statements Shame on them!!!!
Regards,
*** ***

We mailed her tags yesterday

We received the repossession order for *** *** and *** *** on a Hyundai Sonata on 4/21/The unit was repossessed 4/22/ from *** *** *** ** *** *** ** and no one was home so driver was advised to go ahead and repossess the unit without the keyDuring the
repossession the next door neighbors/relatives came out and was trying to take belongings out of the unitThe debtors father lives at *** *** *** *** The unit was brought back to our lot where the personal property was inventoried, condition report completed and pictures taken of the unitThe unit was stored in our secured lotThe client called and said debtors could redeem the unit, they had satisfied the lien w/themThe debtor called on 4/25/and made an appointment to redeem the unit on 4/26/16, the fees were given to debtors (these fees are a set fee through the client), and I cut the fees backThe debtors showed up after hours and gave the key to the lot attendant so he could get the vehicle (as we did not have a key to the unit) the debtors looked over the unit (we encourage debtors to thoroughly go over the unit to make sure unit is as it was when repossessed.)The debtors looked over the unit and signed the c/report and releases stating that the unit was in the same condition as when repossessedThere was no issues at this timeMr*** called about hrs later and said that the check engine light was on and his cell phone cut outThen about hr later *** *** called and said that the battery wires were rearranged and there was a yellow dip stick in the unitI advised her to call back during business hours and I would speak w/employees to see if they knew anything about this and Mrs*** starting cursing and her cellphone droppedI didn't hear back from either debtorsI have attached the condition report that debtor signed, the Vehicle Release Form that debtor signed, and the Personal Property Form that debtor signed alsoI spoke w/all my employees and the allegations that these debtors are claiming are falseIf you need anything further please feel free to contact me @ *** or via email @[email protected]. Sincerely, *** ***

We mailed the original receipt to him on February 1st and then emailed him the receipt on February 10th On March 31st we email the towing receipt to *** *** ** ***.***

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have...

determined that their response is a lie.
The receipt was never mailed nor was it emailed. I challenge them to show me proof of the email and how much did they actually write in the receipt.  I kind of given up already because they always say that their accounts payable officer will call me back for any updates but never did that's why I told [redacted] about my problem with them.  KC of [redacted] worked on getting the receipt and she also had a hard time getting it as she would always get promises of sending the receipt. However, KC said she finally got the receipt and filed my claim on my behalf last week. I paid $140 to their crew and I was told that they promised [redacted] to send the receipt in the amount of $75, which is kind of ok for me as I can only claim $50 from the insurance. But, bottom line is, they are liars and ruthlessly dishonest. Attached is the email thread sent to them which they never bother to respond.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Have not received my...

tags yet.Regards,
[redacted]

Copy of the receipt sent to Mr. [redacted].