American Heelers, LLC

MrM***, I am sorry that you had a poor customer service experience You were dealing with [redacted] who is my Mother and helps me out with the business I know she has a thick accent which some people mistake as hostile and argumentative but I assure you she is trying to be very helpful I will use this experience as a training tool and she will improve her decorum with customers She is really trying to help In your case please in the future use our physical mailing address if you are not using the label we have provided That address is [redacted] I know your boot is too big for the envelope but there is still a way you can use that envelope we provided You can box your items up and affix that envelope with the label facing outward to the outside of the box, and it will work the same way Regarding your current order we received items from you on 2/10/ Order # [redacted] , is this the order in question? Here is a link to the invoice related to this order; [redacted] Again I am very sorry for the poor experience You are a very valued customer and I hope we retain your business! If you would like to discuss this by phone please let me know and I can give you a call, I am currently out of town on business in Indonesia and it may be difficult for our time zones to align but I will do my best Please feel free to reach me directly by email at I [redacted] Sincerely, [redacted] PresidentAmerican Heelers

[redacted] Mar (day ago)to me Hi [redacted] I was contacted by Phone by the President of American Heelers, and I received an email They have resolved my issue to my satisfaction I have received my product it appears to be in good working condition Thank you Revdex.com for giving me the consumer a voice They were apologetic to the fact that when I asked to speak to someone else I was denied that opportunity Without Revdex.com I am not sure this would have been resolved as quick as it was Thanks again [redacted]

Consumer gave rebuttal by phoneConsumer states that she wants more than $and wants her shoes repaired Consumer wants $plus the $and the repair for the shoes the company still has

Mr. M[redacted], I am sorry that you had a poor customer service experience.  You were dealing with [redacted] who is my Mother and helps me out with the business.  I know she has a thick accent which some people mistake as hostile and argumentative but I assure you she is trying to be very...

helpful.  I will use this experience as a training tool and she will improve her decorum with customers.  She is really trying to help.  In your case please in the future use our physical mailing address if you are not using the label we have provided.  That address is [redacted]  I know your boot is too big for the envelope but there is still a way you can use that envelope we provided.  You can box your items up and affix that envelope with the label facing outward to the outside of the box, and it will work the same way.  Regarding your current order we received items from you on 2/10/18.  Order # [redacted], is this the order in question?  Here is a link to the invoice related to this order; [redacted]
 Again I am very sorry for the poor experience.  You are a very valued customer and I hope we retain your business!  If you would like to discuss this by phone please let me know and I can give you a call, I am currently out of town on business in Indonesia and it may be difficult for our time zones to align but I will do my best.  Please feel free to reach me directly by email at i[redacted] Sincerely, [redacted]PresidentAmerican Heelers

February 2, 2016 [redacted] Dispute Resolution Team Leader [redacted]@cleveland.Revdex.com.org Dear [redacted], I'm writing this letter in response to complaint [redacted] by [redacted]. It is the policy of American Heelers to 100% stand behind our custom work. [redacted] at this time...

doesn't want to work with our services. The burns and scuffs that appeared on her shoes might happen from time to time. We had offered to correct and fix any of her complaints without charges. We are . crediting the work that is being disputed by offering her a monetary settlement. Once we have issued the full credit to D.[redacted] for 2 shoes. We would hope that this dispute/complaint will be fully resolved at that point. Respectfully, John M[redacted] Director of Operations

[redacted]
Mar 5 (1 day ago)to me Hi [redacted] I was contacted by Phone by the President of American Heelers, and I received an email.  They have resolved my issue to my satisfaction.  I have received my product it appears to be in good working condition.  Thank you Revdex.com for giving me the consumer a voice.  They were apologetic to the fact that when I asked to speak to someone else I was denied that opportunity.  Without Revdex.com I am not sure this would have been resolved as quick as it was.  Thanks again.  [redacted]