American Heritage Medical

Our Company would like to respond to Mr [redacted] ’s inquiry to the Revdex.com regarding the order he placed on the W [redacted] Web Site (Order ID # [redacted] ) on June 17, Mr [redacted] contacted our Company on June 21, via e-mail stating, “I ordered a Razer Tarturus keypad controller from W [redacted] from your guys and received the wrong thingI got a Razer mouse mat insteadI would like to know how I can get the item I ordered.” On June 22, 2015, a Return Merchandise Authorization Number (RMA # [redacted] ) was issued to Mr [redacted] for the return of the Razer Goliathus Small CONTROL Soft Gaming Mouse Mat productOur Technical Support Department did e-mail Mr [redacted] to let him know that we were sorry to hear that there was an error with his order, and the product that our Company had available was the Razer Goliathus Small CONTROL Soft Gaming Mouse MatWe do not have the Razer Tarturus Expert Gaming Keypad product available; therefore, we would need to issue a credit We did track the return of the product, and as of June 24, 2015, the UPS tracking shows that the customer’s product was not given to a UPS carrier for processingRather than have Mr [redacted] return the Razer Goliathus Small CONTROL Soft Gaming Mouse Mat, we will have him keep the product, and a request has been submitted for a credit to be issued for the full amount of $on his invoiceMr [redacted] should receive a credit within the next three to seven business days I hope that we have handled this matter in an expedient and satisfactory mannerIf you need any additional information or documentation, please contact me at Ext*** Respectfully, [redacted] CEO

This business response was received by Revdex.com staff member [redacted] via phone.The business stated the consumer has not been charged for the item he has received; the business further stated the item shipped to the consumer has been written off and there will be no penalty to the consumer.The business said they are unfortunately not able to issue the consumer the higher cost item he is requesting because they do not carry it and because its cost is $more than what the consumer is willing to pay

I received an email today that my credit card would be credited the $for the merchandise I never recieved.I have no doubt it was due to the email from the Revdex.comIt's a shame it took me contacting you for them to credit meVery poor customer service on their part.Thank You very much, your help in resolving this matter is GREATLY appreciated [redacted]

Dear ***, This letter is in response to Revdex.com Claim # [redacted] , [redacted] regarding a terminally ill customer who received a product that was damaged while in shipmentI will begin by responding in simple bullet format just to make the process easier BargainStation is SpaceBound’s online storeSpaceBound, Incis the parent company [redacted] is a Marketplace that allows online stores such as BargainStation to sell on their marketplace Nov – Ms [redacted] called to report her damaged item Nov – A Return Shipping label was provided to Ms [redacted] An Authorization e-mail noted that we would provide a replacement when the item was shipped back to us Dec – Ms [redacted] called to let us know that the item was in transitThe customer was upset because the item she ordered was out of stockAlthough we are upset that the UPS driver somehow damaged the product when delivering it to MS [redacted] , it is beyond our controlBecause we were unable to immediately replace her product and knowing that she was terminally ill, we submitted the information requesting a full refund Explanation: We already issued a call-tag less than hours after Ms [redacted] notified usBecause this is a fairly expensive item, we needed to receive the item back and inspect it before we could issue a refund This is industry standard Dec – Ms [redacted] emailed, upset that she was not receiving an immediate refund Dec - Ms [redacted] left negative feedback on Face Book, and threatened Revdex.com claim Dec – The product was received and inspected, and found to be damaged by the driverThe return was processed and sent to [redacted] for customer credit processing Dec – Ms [redacted] called to check on the status of her refundWe let her know her refund was processed through [redacted] and [redacted] can take 1-business days to process the paymentWe have no control over how quickly [redacted] returns the money back to the customer Explanation: Because Ms [redacted] attempted to return the damaged item to her local [redacted] storePer [redacted] ’s own posted policies, items shipped from marketplace sellers are not returnable to a [redacted] store Returns are required to go through the marketplace seller and this process was prolonged because the customer did not follow the stated policyThe customer is required to notify us within hours of receiving the productThe customer waited six days Once the customer contacted us, we immediately provided a return authorization and shipping label to return the damaged item upon notification of the issue, even though policy states “Claims of damaged must be requested within hours of delivery.” The customer waited days from the date of delivery to report the damage, which placed her outside the policy guidelinesWe still assisted the customer and honored her return, but by the time she finally contacted us, the product was out of stock A full refund was processed for this orderThe customer did purchase this product through the [redacted] Marketplace, and [redacted] releases the funds back to the customer Our intention was to provide Ms [redacted] with a replacement even though she was outside of the replacement periodUnfortunately, by the time she finally notified us that the return had been shipped, stock on this item was no longer available We are so very sorry that Ms [redacted] is terminally ill, and we believe that we did everything we could within reason to assist her last wishes During the last years, we have surpassed online customer satisfaction ratings year-over-year We have maintained an A+ rating with Revdex.com Online, and a 95% or higher e-customer satisfaction ranking since We strive to go above and beyond industry standards, and this is why we accepted the return even though she did not follow the return policy and she was passed the allowable return date We hope that we have handled this matter in an expedient and thorough manner Sincerely, [redacted]

Dear Revdex.com Representative,On July 9th, [redacted] ***'s order returned back to our processing center With a product this expensive, we needed Ms [redacted] to return the product back to us before we could process her claim She was guaranteed a full refund once the product was returned back to us As promised, we refunded Ms [redacted] both her purchase price and return shipping costsWe hope that we have handled this matter in an expedient and satisfactory manner Please feel free to reach out to us for any further clarification or documentationSincerely, Patricia M***CEO Sincerely,

· 1/30/– item delivered to the customer· 1/30/– Customer requested to return the item, stating the wrong product was sent, so we asked the customer to provide the UPC and part number of what he received so we could then open an investigation· 2/1/– the customer initially refused to provide the required information, stating that we attempted to deceive him· 2/2/– after further explaining that we are required to report this information to the distribution center so we may open an investigation and resolve this issue, the customer provided the part number and a picture of the manufacturer label on the item· 2/3/– we initiated an investigation with the distribution center· 2/10/– upon completion of the investigation, we were able to verify that the customer was sent the wrong item, so we provided the customer with a Return Merchandise Authorization as well as a prepaid shipping label (see attached)· 2/10/– the customer called stating he did not wish to return the item, but instead wanted the correct item.· 2/10/– we offered the customer a $concession to keep the item, and we agreed that we would also attempt to locate the correct product for the customer· 2/10/– the customer stated he would check back with us in one (1) week to see if we were able to obtain the product· 2/10/– we received notification that the item the customer wants is vendor discontinued and no longer available· Because we are unable to obtain the item the customer wants, we are left with two (2) options:o Have the customer return the item for a full refund, using the prepaid shipping label we previously providedo The customer may keep the item, and we will apply a $concession We have been in business for years and offer the lowest pricing and exceptional customer care Please note by our impeccable A+ rating with the Revdex.com and stellar history with the Attorney General We are not in the business of deceiving customers We did not ignore our customer; we did offer an immediate pre-paid return label or a concession Please feel free to reach out us with any questions Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10981941, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Not sure if this lady is reading from a script or whatI've repeatedly stated that the majority of my issues were due to your disrespectful customer service agent who cursed at me and was outright rudeYou continue to not acknowledge this issue so any further responses can be forwarded to my attorneyYou can discuss with him the emotional distress your rude customer service has caused me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.&***p; For your reference, details of the offer I reviewed appear below Augustine PLTallahassee, FL 32301October 31, 2016Spacebound Inc.Attn: [redacted] Opportunity WayLaGrange, Ohio 44050To [redacted] :I appreciate you taking time to respond to my Revdex.com complaintI was noteven aware of your response until a few of days agoThe time frame for posting a rebuttal hasexpired and although they are receiving a copy of this letter, it won’t be posted to their website.I also would like to commend you as you approach your 30th year in businessKeeping acompany up and running for so long is not an easy task.My contact with the Revdex.com was in no way motivated by a desire to receive any exclusive pricing orother special benefits from Spacebound, IncIf that was the impression given, then that was amiscommunication on my partThe reason for it, in fact, was to address exactly the opposite.Realistically, any grievance I express can only be from my perspectiveI can’t speakspecifically on how certain actions affect your other resellers, unless I was to contact them alldirectlyI do not have the time or energy to engage in such a pursuit.I will try to be as objective as possible in this responseAs stated in a previous letter, I knew [redacted] about your [redacted] website until after I had made purchases from [redacted] but [redacted] I inquired about bulk pricing and drop shipping because [redacted] pricing looked just likethat of any other reseller’s on ***I was also aware of [redacted] for many years because yourcompany was one of my [redacted] competitorsThe current pricing on your [redacted] items is asignificant deviation from prior pricing and hurts your own resellers as followsThe wholesale prices are being posted to items that display next to identical items soldby your resellersSome of the prices of posted are almost half the prices of yourresellersProfits were already razor thin in the ecommerce worldIn order to maintain areasonable sales volume, your resellers must drop prices significantly to compete withyour retail pricesThis results in lost revenue instead of profitIf we view [redacted] was just another reseller purchasing from Spacebound, then [redacted] isreceiving exclusive pricing that no other reseller can getIf we view [redacted] as a companyoffering wholesale prices to the public, then it is being done in a way that is harmful toone group of your resellers while benefitting others.I’m not asking that you get bogged down in the details and challenges faced by otherbusinesses that happen to purchase from youThe point of the previous itemized list is tohighlight the fact that significant price changes on one of your retail sites can have a very realfinancial impact on your resellersHere is a good exampleThere is an item on the [redacted] website listed as [redacted] (New) for $36.00single and $bulkWith shipping, the reseller cost for this would be $The [redacted] listing for this item (verified UPC and MPN) is $with free shippingThis item willrarely, if ever sell, on [redacted] at a $40.00+ price pointIncidentally, the main [redacted] website has thisitem listed at $with a $shipping costAs you already know, there are thousands of [redacted] items priced this way on ***.I did not ask for your company to manipulate pricing in order to satisfy any specific wants for mycompanyI had never previously had an issue with Spacebound’s retail operationsManymanufacturers and suppliers have been selling direct to customers for a while now, and no onehere has ever taken issue with that practiceMy issue is with recent price changes that aredirectly harmful to your resellersThe list below outlines my concerns as well as suggestionsthat are fair to all resellersYour recent [redacted] pricing scheme is hurtful to your resellers who are established on [redacted] and favors other resellers who happen to be established on other onlinemarketplacesBy dropping your prices so low on such an intimate marketplace, you areeffectively squeezing out your resellersThey cannot take advantage of these pricesbecause the tracking for any sales made cannot be posted to the customer transactions,which is a violationThe only option for these resellers is a very costly change to theirbusiness modelsWhy were these below-wholesale prices only offered on [redacted] instead of more neutralvenues like the main [redacted] website or the [redacted] website? Neither of those woulddirectly hurt the sales of your resellersOn the open Internet, your products rarely, ifever, appear right next to those of your resellersThis resembles predatory pricing when done on an online marketplaceWe all knowthat many retailers have cried foul and taken to the courts when their competitorsengage in this kind of pricing (eg [redacted] vs [redacted] Company)I don’tagree with that reaction to a competitorOn the one hand, if a competitor can gain asignificant advantage through pricing, then they should do so as often as possibleOnthe other hand, if a supplier does this and it hurts their resellers financially, maybe theyshould rethink how they go about itI don’t see how you could not know that this [redacted] pricing scheme would hurt yourresellersGiven the potential impact, why not notify them that you would be goingwholesale to the public on [redacted] and not your other websites? This would give peopletime to make significant changes to their businessesIn your reply, you made asuggestion that we choose another supplierThis is a very time consuming and costlyprocess that doesn’t get any easier as you grow a businessA simple heads up wouldhave made a world of difference as opposed to finding out about it by losing moneyNo one is asking you to change or readjust your product pricing on [redacted] for theirpersonal gainYou are offering free shipping on [redacted] items that have to be shipped allover the countryWhy not offer a free shipping option on the [redacted] site as well?The only [redacted] products that are selling on [redacted] are the ones reduced to your current [redacted] pricingThis results in a significant loss on every sale, which is not sustainable.The products with profitable pricing no longer sell even if a reseller is pushing 400-500unique hits per month to them.By the legal definition, your company is considered to be a small businessIn actuality, you aresignificantly larger than the business that you started in and a large percentage of othersmall businesses in this countryWhen you reach the point in which you can have a significantinfluence on other businesses (affiliates or competitors), many aspects of what people associatewith a small business begin to evaporateThere is [redacted] wrong with that because that is thereason why we are in business in the first placeAs I read your Revdex.com reply, I began to realizehow insignificant my business is to Spacebound, IncThis is not a lamentationIt is a fact.I like your company and I like what you doThat is why I previously decided to go through thepainstaking process of shifting from one primary supplier to your company as a primaryAfterlosing so much money to your pricing scheme I only sought answers and a possible remedy.This is probably the reason why one would jump to the conclusion that I am seeking specialtreatmentIn actuality, I’m just trying to survive and feed my family just like everyone elseI willcontinue to work hard to do soObviously, the current situation is not profitable or sustainablefor our business, so I have no choice but to make major changes yet againI can only wonderhow a much smaller, 1990s version of your company would have responded if something likethis had happenedI suppose there is no answer to this speculation because who we weremany years ago did not come with the knowledge we have now.Sincerely, [redacted] * [redacted] Regards, [redacted] &***p;

This letter is in response to Complaint # [redacted] [redacted] * On: · 1/2/A Return Request was received through Amazon’s managed returns featureo The customer selected reason for return as: ”CR-ORDERED_WRONG_ITEM”· 1/3/Return instructions were sent to the customer through Amazon’s manage returns feature.o Return instructions included the following § Return Authorization number§ Order specific return address § Return authorization details including return policy, and notification of restocking feesAs posted in our Amazon approved posted policies for customers:“SpaceBound has a restocking fee of $or 20% [redacted] per item, whichever is greater, on all returned items.” Please view the Link to our publically available return policy https://www.amazon.com/sp?seller=A1XBPHGHAXLHDG Additionally, the information was also provided by Amazon directly in the return instructions sent to the customer“Unwanted product returns: Product price minus restocking of 20% as per our Return Policies posted on the Amazon US website ....A refund will be issued to your account only upon full and complete compliance with the above conditions and in accordance with this RMA and the return policies we have posted on our site...By using this return authorization, the buyer agrees to these terms and conditions.” 1/13/The customer provided his return tracking numbers 1/14/A refund was processed in accordance with our posted policiesProduct Price $$Minus 20% Restocking fee ($169.55) = Total Refund $1/17/The customer filed an A-to-Z Guarantee claim, as he did not agree with our Amazon approved return policies1/18/18- Amazon closed the customer's A-to-Z Guarantee claim and did not refund the customer his re-stocking fee as it was the policy when the customer ordered and the item was not damaged The refundless re-stocking was determined to be within Amazon’s approved policy Along with free shipping, we also offer extremely low and very competitive pricing for our customersIn order to provide free shipping and the lowest prices available, our policy does state, that customers must research their products prior to purchasing them, ensuring that what they are ordering is the correct and wanted product These policies are accessible from both our storefront, and through the listing under the seller details · Customers can also contact us prior to purchase for any questions they may have through our number and e-mail, including any questions regarding our store policies.· The policies were also provided to the customer directly in his authorization e-mailAs explicitly stated “By using this return authorization, the buyer agrees to these terms and conditions.” As a company celebrating years in business, with a 98% satisfaction level, we take customer service very seriously, and offer the lowest pricing available to ensure affordability for our customers Free shipping, great affordable pricing requires customers to also do their part and research their products before purchasing themThere are great costs incurred by companies when products are returned because a customer just decided that they did not want it, especially an $800.00+ item Although we cannot honor the request of a full refund, in good spirit we will reduce the re-stocking fee to 15%I hope that we have handled this matter in an expedient and satisfactory manner Thank you, Patricia M***

Dear *** Thank you for providing the customer’s replyWe have included the invoice for the customer’s order as an attachment.Each item shipped is scanned at the time of shippingThis electronically records the part/model number, and the unit specific serial numberFrom the invoice you will see the following was sent to the customer: Item: 04GP46255KRDescription: GeForce GTX Ti UPC : ***Serial Number : *** The UPC and item number are specific to the manufacturer EVGA.The serial number is specific to the unit scanned at the time of shipment The image of the Gigabyte item the customer provided showed the part/model number “***This is visible at the bottom of the item in the only picture the customer sentThis part/model number is specific to the manufacturer GigabyteThis item is not an item that is sold by our company The customer’s attachment is a listing from the manufacturer GigabyteThis is not our store, and again not an item sold by our company As we have indicated to the customer on multiple occasions, both EVGA and Gigabyte have serial numbers for their graphics cardsWe even provided the customer instructions found from Gigabyte, on how to locate the serial number on the graphics card he claimed he received The customer was either unable, or unwilling to provide any further details from the packaging the item was received in, serial number, or any additional information from the item he claims he received We attempted to contact the customer via phone on several occasions at the number he provided on the orderWe requested the customer call a member of our supervisory team directly, on multiple occasions after discovering the number the customer provided of *** did not belong to himThe customer made no further attempts to contact us after this Due to the following we were unable to substantiate the customers claim: Lack of documentation supporting his claim The customer did not furnish any evidence the item in the picture he provided originated from our company Documentation (invoice) of the item shipped showing the correct part number for the listingItem the customer received is not an item sold by our company The customer has been uncooperative in his communication, and did not provide any required information As a company in business for over years, we take customer service very seriously, striving to work with our customers to reach the best solutionWe’ve made every attempt to do the same for Mr***, but we needed his cooperation in order to accomplish that. Please let us know if you need any further documentation, or information regarding this matterRespectfully,Patricia ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
i'm aware of what I purchased, what was received was not the correct item, I am shocked to find out how long this company been around due to how poor customer service has been for me well as how incompetent they are my position is not changing I answered their questions and they keep asking me like a broken record, my answers will not change, they refuse to give me the info I asked on, I have better things to do then continue wasting time dealing with service like this i'll just let my credit card card company handle it since their service is exceptional unlike this company

Dear Mr***, I am sorry that you are not satisfied with our response. Unfortunately, we could not find any images showing the shipping policy that you referred to in your last letter. I am wondering if you possibly viewed shipping policies from another company, as you were on a *** marketplace site that has hundreds of vendors with hundreds of termsI am wondering if you pulled ***'s Store Shipping Policy, or another company policy and not oursFurther, although you have mentioned a recording between yourself and our company, you have failed to provide us with an audio recording. I cannot respond when you have not provided the recording you referred to in your Revdex.com complaintMr***, we processed over 950,orders last year, and quite frankly, our satisfaction level is in the 95th - 98th percentiles. We served just shy of a million customers last year and maintained a 95% or higher customer satisfaction rating, and an A+ rating with the Revdex.com, that's no small feat. We are one of a handful of companies to earn, and continue to sustain such rankings year-over-year. We do not create these rankings, the consumers do by ranking us on the orders they placeYou chose free shipping, with 7-business days for delivery. Your package arrived on your doorstep on the 6th day. We supplied the images and documentation in the last response. You have not provided a link-fed image from us to the Revdex.com, although you have stated suchI could probably be of more help, if you provided the link image Because we do value our customers, we did go above and beyond for youAs a courtesy, we offered and then issued you a return authorization number and allowed you to just refuse the shipment. All you were required to do is refuse the shipment Mr***, and you chose not to refuse the packageI stand by our reputation within the industryI believe this matter was handled in an appropriate manner. Respectfully,*** ***

Company resolved the complaint issuesThe consumer acknowledged acceptance to the Revdex.com

Dear Revdex.com Representative,Thank you for the opportunity to respond to complaint #***. Below, please find our points regarding this order. Please note, the customer ordered the product on a marketplace called *** ***. When the customer called and stated that he had ordered
the wrong product because the product page changed, the repinstructed the customer to just refuse the product when it arrived by FedEx and FedEx would take it back. Unfortunately, the customer accepted the package instead of refusing it. The customer called back and during the call the customer stated that he had not opened the box and the repinstructed the customer to just call FedEx and they would come and pick up the refused box and the repwould refund him. The customer then called back stating that he would not return the item until he received the item that he thought he was getting. The repthen followed up the call with an e-mail explaining that the customer could use the pre-paid label to send the product back for a full refund. The customer called threatening to dispute the charges if the repdid not give him the product that he thought he was ordering. We cannot give a customer something that we do not carry. Although we carry over 70,products, the one he wanted was not one that we carry. Complaint Background Database Snapshot 02/05/order placed through the *** website 02/06/the customer emailed us through ***, stating the item page somehow changed after he submitted his order, but a review of the listing showed the correct part number and information for the item ordered (MPN G7101D5P) 02/07/we explained to the customer that the item arriving is the one described in the listing, and to refuse delivery 02/07/the item delivered under FedEx tracking number *** 02/08/the customer called and left a message, stating the item that arrived was incorrect, requesting a return 02/08/when we asked the customer to confirm the package contents, he stated the item remained unopened 02/08/we advised the customer that if the package was still unopened, he can still refuse delivery by calling the carrierThey will come back and pick the item up so he can be refunded 02/08/the customer then called in to our offices, threatening to dispute the charges, stating he would not give the item back until he had what he thought he ordered02/08/we did explain to the customer that the item he wants is not one we currently offer, but that we’d provide a prepaid shipping label instead so he could send the item back for a full refund 02/08/we then followed the phone call up, with a summary of our discussion, along with a prepaid shipping labelWe also sent a label to the customer via USPS, per his request The customer must return the item so we may process his refundFrom your Revdex.com Complaint from Mr***, it reads "Desired Settlement: My credit card hasn’t been charged so I would like them to honor their contract and ship me the item I orderedI would also like them to send me prepaid shipping label and arrange a home pickup as I do not feel I am obligated to clean up the mess they made."With 30+ years as a retailer, celebrating a Revdex.com A+ rating, and an online approval rating of 96% or greater, we strive every day to offer the best service and pricing in the industry. We tried to assist the customer twice so that he could just place the package on his front porch. When both attempts failed, we offered the customer a free shipping label so that he could take the package and ship it back free of charge and receive a full refund. We do not carry the product the customer wants to purchase; we are offering free shipping and a full refund to the customerIf the customer would like us to issue one last call tag to his home, we would be willing to make one last attempt. Respectfully, Patricia M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowWhat the company has failed to address time and time again is the absolute disrespectful attitude customer service treats customers withTime and time again you can see in complaints that the customer service is rude and disrespectful, however the company chooses to brag about a Revdex.com rating stating they want to make customers happyThis cannot be allowed to continue.
Regards,
*** ***

Dear Sir, SpaceBound Inc. was established in 1987 and celebrates 30-years of business in 2017.&[redacted]p; SpaceBound’s primary business focus has always been in the retail sector as its sites and marketplace partnerships make up over 90% of&[redacted]p;its annual revenue.&[redacted]p; SpaceBound has been...

in the retail business through brick and mortar, ecommerce websites and other marketplaces for 29 years. For over 20 years, resellers&[redacted]p;purchased their products through the SpaceBound retail sites.&[redacted]p; [redacted] was created as an exclusive site available only to the reseller community offering various services such as direct fulfillment, warehousing, order processing, shipping and tracking, as well as offering a support staff.&[redacted]p; [redacted] allows those businesses that are, or were buying products through the retail sites the ability to purchase multiple units, use their tax licenses allowing them exempt tax status&[redacted]p;upfront and receive extra services not offered to&[redacted]p;retail customers.&[redacted]p; You mentioned your concern with [redacted].&[redacted]p; For 16 years, SpaceBound has actively marketed and sold its products on [redacted].&[redacted]p; There has always been full transparency with our [redacted] account and our main retail website.&[redacted]p; They operate under the same trade name, and in full view of our retail and resale community.&[redacted]p; Prior to doing business with us, you would have easily discovered its retail presenceduring your investigatory process.&[redacted]p; SpaceBound does not have an exclusive relationship with any customer or sector, nor does it&[redacted]p;expect the same in return.&[redacted]p;&[redacted]p; As you stated, you have been in business for 22 years yourself, and presumably worked with several retailers, wholesalers and distributors over those years as pricing met the needs of your business model.&[redacted]p;&[redacted]p; While&[redacted]p;your business is valued, it is not possible to manipulate&[redacted]p;resale customer pricing based on your specific wants within the marketplace.&[redacted]p; We cannot discontinue retail business segments or formulated pricing based on a specific customers need.&[redacted]p; As&[redacted]p;a small, female owned company, SpaceBound&[redacted]p;understands and has also felt&[redacted]p;the impact of the recession, as have all retailers and resellers.&[redacted]p;&[redacted]p;It&[redacted]p;would be sad&[redacted]p;to lose you as a customer, but&[redacted]p;completely understand that you may choose to use another company that&[redacted]p;offers you better pricing and services based on your current needs.&[redacted]p; We hope that we have responded to your letter in a comprehensive and expedient manner.&[redacted]p; Respectfully, [redacted] - CEO

I had received an email from Revdex.com, asking me about the return option that the merchant had proposed.Here are the points that you need to consider:1- They never guaranteed any refund. They sent me a regular return policy. While they were denying their fault/mistake or scam, as a favor to me, they asked me to return their TV and according to their return policy, it must be inspected and then based on the inspection result I may be eligible for a refund in up to 10 business days after the result.Here is part the email they sent to me on July 31:Unwanted product returns: Product price minus restocking of 15% as per our Return Policies posted on the NothingButSavings.com website. The customer is responsible for return shipping. If a return is made of an item that shipped with free shipping, the normal shipping charges for the shipping method used will be deducted from any credit.  The customer may include receipt detailing the return shipping charge, which NothingButSavings.com will use to determine the original shipping charge. The customer is responsible for insuring the shipment arrives at the return location in the condition it was sent. Returns lost in transit are the responsibility of the customer.  In the event the customer does not provide receipt, calculation for the original shipping charge will be as per standard shippers’ rates based on the size and weight of the item. Claims of Defect, Damage, or Materially Different:  Claims of Defect, Damage, or Materially Different from the item represented on the product detail page must be substantiated, part of the original request, and submitted as per NothingButSavings.com Return Policy. Substantiated claims are eligible to receive waiver of the restocking fee. In the event of an unsubstantiated claim, the return will be considered an unwanted item.  NothingButSavings.com may conduct an independent investigation of the item, or may choose to consult with manufacturer representatives to determine if the claim of defect is substantiated. Products damaged after delivery during the installation or use period are subject to a 50% restocking fee. On some select items that have become damaged, are now missing parts, not in the original condition, or have obvious signs of use but not due to a NothingButSavings  error - NothingButSavings reserves the right to charge a Restocking Fee, Up to 50% of the item's price. Opened and or installed software is not eligible for a refund. A refund will be issued to your account only upon full and complete compliance with the above conditions and in accordance with this RMA and the return policies we have posted on our site. Non-Compliant returns may receive a reduced refund or no refund based on the condition of the return as received or may be refused.  By using this return authorization, the buyer agrees to these terms and conditions. [redacted]Important Note[redacted] Please note that the return must be received back at the distribution center no later than 08/14/15.   Returns received after this date will be rejected by the distribution center. The item may be returned to the customer. The return would no longer be eligible for refund or replacement of any type.[redacted] Return Processing Time: Standard return processing time at this location is 5-10 business days.  During the holiday season, the return processing time may be slightly longer.  A refund will be issued to your account only upon full and complete compliance with the above conditions and in accordance with this RMA and the return policies we have posted on our site. Non-Compliant returns may receive a reduced refund or no refund based on the condition of the return as received or may be refused.   Respectfully, [redacted]Support TeamEmail: [email protected] I never requested to cancel the deal. Instead I asked them to ship me a NEW TV as they were supposed to do this. Then, simultaneously, they can pick up their opened box one at my address. They denied my legitimate request by mentioning that I am not even eligible for the return and they just offered me this option as a courtesy!!3- As it is clear, their process was vague and very time consuming and out of my control. More importantly, their proposal involved my trust to them again while they were at default situation. So it was not logical for me to return the TV and to wait for their judgment. Again, bear in mind that they were and are scamming. If they had declared their fault and apologized, I would have trusted them, accepted to cancel the deal and returned the TV.Now that they have not apologized for their breach and wasted my time, the problem is no longer to replace the TV. Instead, I would require them to compensate all of the waste of time, hassle and stress they have brought to me.Regards,[redacted]

This consumer message was received by Revdex.com via email and is a copy/paste by **.For starters, I was charged, and have the credit card statement to prove it.  Secondly, a simple google search will show you that the msrp of this item is only about 50$ more than what I paid, not the absurd lie of 250$ over what I paid.

Dear Mr. [redacted],&[redacted]p;I really don't know what else I can say, other than what I said in the last letter to you and the Revdex.com.&[redacted]p; Our reseller business&[redacted]p;comprises less than 10% of our overall business.&[redacted]p; We started the division to assist&[redacted]p;resellers that were/are buying through our retail sites.&[redacted]p; We have been an e-commerce B2C retailer since 1995; it would not be a smart business decision to shut down our retail sales division as it is what keeps our team employed.&[redacted]p; I do not mean this disrespectfully; no reseller is forced to purchase their products from us.&[redacted]p; There are 1,000's of suppliers who can assist you with products and more competitive pricing.&[redacted]p; You are not on contract with us and we truly want you to be satisfied with whomever provides your goods and services.&[redacted]p; As stated, the reseller division was initially started to do [redacted] more than to&[redacted]p;assist those resellers who were or are still buying from our retail sites.&[redacted]p; The pricing is very favorable for our brick-and-mortar customers, and perhaps not as appealing to&[redacted]p;e-tailers on certain items.&[redacted]p; &[redacted]p;Your happiness is important to us; it may be in your best interest to utilize one of our competitors that can offer you what we can't.&[redacted]p; &[redacted]p;Respectfully,[redacted]CEO - SpaceBound, Inc.&[redacted]p;&[redacted]p;&[redacted]p;&[redacted]p;&[re...⇄