All our fault. We made the error incorrectly identifying we had the inventory and then incorrectly applied the credit. A new credit was issued on September 23 and have addressed the issue internally to ensure this mistake does not happen again. Thank you for brining this to our...
We were concerned to learn of our customer's concerns back on July 6. We sent a furniture technician to her home to see if there was any defect in the quality of her dressers. The scratches on the tops of the dressers matched the size of her lamps. While the lamps did have a...
protective pad underneath, the pad did not cover the entire base leaving the metal edges exposed which caused the scratches. There were also oil spots from a foreign product that was not part of the manufacturing or preparation process. For these reasons and that the nightstands were in the customer's home for six months, both the manufacture and American Home could not warranty the product. We did reach out to our customer and offered to replace the nightstands at our cost, but she declined. We have let our offer stand and hope she will reconsider.Thank you.
We would like very much to resolve this problem for our customer. Unfortunately there is not a defect in the way the nightstands were finished by the manufacture and the scratches were a result on a lamp that was not properly protected at the base. While this product is laminated with hardwood solids and veneers and can be refinished, a polish was applied after the scratches were present that penetrated below the finish and will not allow us to properly refinish the tops. We feel a fair resolution is to replace the nightstands at a considerable discount. American Home will not profit from the replacement transaction.
We are committed to total satisfaction for all our customers and authorized the full return and refund on November 29th. We are of the understanding that this has met the customer's request.
All our fault. We made the error incorrectly identifying we had the inventory and then incorrectly applied the credit. A new credit was issued on September 23 and have addressed the issue internally to ensure this mistake does not happen again. Thank you for brining this to our...
attention.
We were concerned to learn of our customer's concerns back on July 6. We sent a furniture technician to her home to see if there was any defect in the quality of her dressers. The scratches on the tops of the dressers matched the size of her lamps. While the lamps did have a...
protective pad underneath, the pad did not cover the entire base leaving the metal edges exposed which caused the scratches. There were also oil spots from a foreign product that was not part of the manufacturing or preparation process. For these reasons and that the nightstands were in the customer's home for six months, both the manufacture and American Home could not warranty the product. We did reach out to our customer and offered to replace the nightstands at our cost, but she declined. We have let our offer stand and hope she will reconsider.Thank you.
We would like very much to resolve this problem for our customer. Unfortunately there is not a defect in the way the nightstands were finished by the manufacture and the scratches were a result on a lamp that was not properly protected at the base. While this product is laminated with hardwood solids and veneers and can be refinished, a polish was applied after the scratches were present that penetrated below the finish and will not allow us to properly refinish the tops. We feel a fair resolution is to replace the nightstands at a considerable discount. American Home will not profit from the replacement transaction.
We are committed to total satisfaction for all our customers and authorized the full return and refund on November 29th. We are of the understanding that this has met the customer's request.