American Home Warranty Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] AGAIN THEY DID NOT ADDRESS ALL THE CLAIMS I SUBMITTED Look at the previous attachments I submitted showing several items and they are only addressing The water damage was missed by the inspector [redacted] I had to pay for that repair [redacted] explained that the warranty was to cover his errors and to submit any reimbursements for repairs to the warranty company Regards, [redacted]

AGAIN I'm not talking about the water damage or ice maker There were bills submitted for plumbing (not water damage) and electrical that were ignored They were submitted with the very first email to the company with the proof of warranty They replied that they received the warranty but denied receiving these other claims when I asked about my reimbursement and then said "It's was too late and closed my case"[redacted]

Hi again ***,You will find attached a copy of the denial letter we sent to [redacted] onher claim.I can also send you a complete copy of the home inspection report done byour client [redacted] if you would like to see itI am assuming by ourconversation that you have in hand a copy of the limited home warranty AHWprovided [redacted] .The key factor here in my judgment is that our warranty is strictly limitedto the items, systems, and components specifically set forth in the languageof the document itselfWe are not the homeowner's insurance carrier or aguarantor in any manner of the inspection itselfWe cover what we say wecover, up to the monetary limitations of the document and nothing else.If you have further questions, please don't hesitate to email me at theaddress I provided you during our conversationThanks and have a good dayThe highlighted section shows that noted defects - as this was - are notcovered by the limited warranty.These are the sections of the home inspection report that cover the waterdamage seen and the ice maker (not producing ice)

American Home Warranty followed our claims processing procedures, which are clearly and simply set forth on the one-page limited warranty document, completely and exactly in this matterThe portion of the various claims which was denied for coverage were either called out in the inspection report
provided to the claimant or were not items, systems, or components covered by the terms and conditions of the limited warrantyAHW will take no further action in this matter and the file and the claims file has been closedThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] AGAIN THEY DID NOT ADDRESS ALL THE CLAIMS I SUBMITTED.  Look at the previous attachments I submitted showing several items and they are only addressing 2.  The water damage was missed by the inspector [redacted].  I had to pay for that repair.  [redacted] explained that the warranty was to cover his errors and to submit any reimbursements for repairs to the warranty company.  
Regards,
[redacted]

AGAIN.  I'm not talking about the water damage or ice maker.  There were bills submitted for plumbing (not water damage) and electrical that were ignored.  They were submitted with the very first email to the company with the proof of warranty.  They replied that they received the warranty but denied receiving these other claims when I asked about my reimbursement and then said "It's was too late and closed my case".[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response they gave was the exact automated response I initially received and tried several times to discuss this with them.I have attached my email chain with the company that clearly shows that they received my claims even though they are denying that they received them all.  There is even discussion with them telling me I accidently sent the same attachment twice.  Some of the claims were in the same attachment and the "proof of warrant" which they acknowledge receiving.  I have attached the claims that were attached to the emails but this form  limited how many I can add, so there is more.  They denied a water damage claim saying I had the opportunity to fix it before moving in.  That is not true since the home inspector did not observe this damage.  After moving in we starting dealing with a lot of problems that the pre-purchase inspector did not identify due to an inadequate inspection.  This warranty coverage was provided by this inspector as part of his service.  We then hired a second inspector.  He found many problems which we had repaired.  I submitted the post-purchase inspector's photos as well as the repair invoices inside the required timeline.  
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Hi again [redacted],You will find attached a copy of the denial letter we sent to [redacted] onher claim.I can also send you a complete copy of the home inspection report done byour client [redacted] if you would like to see it. I am assuming by ourconversation that you have in hand a copy of the limited home warranty AHWprovided [redacted].The key factor here in my judgment is that our warranty is strictly limitedto the items, systems, and components specifically set forth in the languageof the document itself. We are not the homeowner's insurance carrier or aguarantor in any manner of the inspection itself. We cover what we say wecover, up to the monetary limitations of the document and nothing else.If you have further questions, please don't hesitate to email me at theaddress I provided you during our conversation. Thanks and have a good day. The highlighted section shows that noted defects - as this was - are notcovered by the limited warranty.These are the sections of the home inspection report that cover the waterdamage seen and the ice maker (not producing ice).