American Hope Group, Inc.

Revdex.com:
At this time, I have not been contacted by American Hope Group, Inc. regarding complaint ID ***
Sincerely,
*** ***

At this time, I have been contacted...

directly by American Hope Group, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]Yes I still continue to ge text messages.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I contacted the Donado Law Firm hoping that they could help me obtain a loan modification. I spoke with [redacted], who gave me a business card of American Hope Group. Under the agreement, the total cost of services would be about 12,000, which would be paid in installments of $1425.00 each month. I agreed to pay because they assured me they would work for a loan modification, but after more than one month, I was not given an explanation of what work had been done or about the status of my case. I asked him for a partial refund, since there was no explanation of the charges and he refused. The company continues to attempt to withdraw the $1425 from my checking account even after I told [redacted] I do not wish to receive any services or make more payments. The complaint I filed was closed because it was assumed to have been resolved. However, I have proof (copies of bank statements) that the money was withdrawn from my account and would like to submit those.Desired Settlement: I am seeking help in obtaining a partial refund. I was charged $1,425 by American Home Group and never received an explanation of the work or charges. If they did do work, they should be able to explain what that was and return a part of the total payment. Thank you.

Business

Response:

Greetings:

In connection with the above referenced matter, please be advised that upon thorough review of our files and records dated back to June of 2012 and up to present, we regret to inform you that [redacted] has never been a client of our firm.

We have records that show a different person at the same address that [redacted] is disputing herein. Not clear as to the relationship between them.

Therefore, we are very eager to resolve this matter, provided that the client of record comes forward and is willing to sign a contract release form. As you know this is absolutely necessary given the nature of our business and the responsibility of our Firm. We cannot do it any other way.

Should that be the case, they can contact the accounting department, ask to speak to [redacted] at ###-###-#### directly and they will be more than happy to work with them on the resolution of this dispute according to the terms and conditions of the contract that was signed.

Thanking you in advance, I remain.

Yours Truly

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company stated in their letter that I have never been a client. However, I was their client and all appointments and contacts with the company involved using my name. The documents from the bank have my husband's name, [redacted], because he is the borrower of the loan. Both my husband and I were clients and I made the payments to the company. The intake forms and other documents I provided show the relationship between [redacted] and I. We both request at least a partial refund for payments that were made without actually receiving the services of the company or an explanation of what the services were.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Greetings:

In connection with the above referenced matter, please be advised that our files and records indicate that [redacted] entered into a contract agreement with The Donado law Firm sometime in April of 2013. There was a retainer fee of 2850.00 which had to be paid upon execution of such agreement. [redacted] paid on 04/**/2013 the sum of 50% of the retainer, (1425.00) which cleared and was credited to his account. The balance due of 1425.00 he agreed to pay on 05/**/2013. Said payment was protested and not honored by his bank for insufficient funds.

Therefore, based on our retainer agreement disclosure stipulated on page 2 paragraph #3 that reads as follows: “Our fees will be based on the time devoted to the representation. The billing rates charged by each attorney are currently $350.00 an hour. Time devoted by paralegals to client matters is charged generally ranging from $175.00 per hour. Client acknowledge that a minimum of $500.00 shall be immediately be expended by the Firm upon opening of this matter and such fees shall not be refunded from this point on, unless the firm unilaterally decides not to proceed with this matter.”…..

We are willing to refund [redacted] the sum of $712.50 which represents the sum of $500.00 entitlement fee and 212.50 covering the costs associated with bank fees and billable associated expenses.

Should this be satisfactory to [redacted], we are ready, willing and able to submit payment in the form of check immediately via regular mail to the address of record known as [redacted]

I thank you for the time taken in reviewing my case and hope that this matter can be resolved and closed at once.

Yours truly

Review: On November **, **12, an agreement was signed under the advise of [redacted], Loan Analyst for American Hope Group. [redacted] told me that I had been scammed by the lender and that the lenders had sold my house to foreign investors who didn't care who owned the house and that the banks that the banks were in the business of giving loans to people even if they didn't qualify and then sold the mortgage to outside investors and that they, American Hope Group were helping people avoid losing their homes. She said that American Hope provided services relating to securitization audits on mortgage loans and obligations secured by liens in favor of lenders and/or financial companies. Also, that based on the results of the audit and the analysis of the particular case American Hope and the Firm (The [redacted] Law Firm) provide assistance and inform the clients such results and the current position of the client to negotiate with his creditor/bank a possible amendment or restructuration of the terms of his/her loan. After I signed the agreement under her advice I had to give her two checks; one dated December **, **12 in the amount of $1,425.00and the other dated January 5, **13 in the amount of $1,425.00 and thereafter $695.00 every 5th of the month for 10 months. Well, they took the down payments and until September or October (Don't remember, but I have proof thru my bank of these withdrawals by American Hope) I closed my account and they took up to 9 months the $695.00. What they did for me, nothing. All I got for $9,105 was a girl by the name of [redacted], doing a loan modification that took just about six months and never got done. I spoke to [redacted] and [redacted] had no idea that this American Group was representing me and furthermore, they said that they never got in touch with [redacted] regarding my loan. On or about July **, 2013 I received a Request for Judicial Intervention from the attorney representing [redacted] and I called American Hope, [redacted] asked me to mail it to her and I said I would personally bring it to her and that I wanted to speak to one of the attorneys to see what they were going to do regarding the RJI. After sending me to their basement where there were like 10 people--none of which could help me. I was told by one of those 10 that they would review the papers received by me and that they would contact me. I told them I did not want to speak to a receptionist, secretary or paralegal, that I wanted to speak directly to an attorney. They said someone would contact me. Well, the one that called me was [redacted], asking for more paperwork, ie. paystubs, etc I then told this lady that I had gotten into an accident and that I was not working that I was home on disability and she said that she was going to work with what she had. I never got a call back from them. On or about September **, 2012 I got a notice from the District Court for an appearance for Arbitration on November **, 2013. This was the result of the RJI (Request for Judicial Intervention) that I personally took to them. I waited to see if they would call me regarding any knowledge or notice receive by them from the attorney and no call from them. I went to the conference by myself. I was upset when I came home and I called American Group and asked the receptionist to let me speak to an attorney, not a paralegal. She asked me to leave my name and number and that she would put a message for an attorney to call me back. Never got a call from an attorney, instead [redacted] called me again, at this point I told her that I did not want to speak with her that I wanted to speak with one of the attorneys. She said " I understand your frustration and I want to help you". I responded that she couldn't and to give me the names of the attorneys and she did: [redacted] or [redacted], she also said that she would give them the message. I have not requested my money back at any time yet, but at this point I want them to charge the poor work done on the modification that [redacted] was working on and return my money that they took for eight months and the retainer fee f$2,850.00. There was never an Audit Report given to me and there was never any attorney intervention on my behalf. I have done my own modification before and I did not request that and nowhere in the Agreement is mentioned that a loan modification was to be the primary factor of this Agreement. I filed a complaint on or about October, 2013 with Consumer Complaint Agency. I am also writing to American Hope Group on a good faith attempt to have them reimburse the monies they withdrew out of my account with no problem. I will, if I don't get an amicable resolution to this matter, file a small claims court complaint in Suffolk County. I will also contact the media to advise other people like me who are vulnerable so this don't happen to them. I don't know if American (Hope) Group likes exposure.Desired Settlement: $8,000.00

Consumer

Response:

No, I have not taken any legal measures yet.

Business

Response:

We will be checking this clients history and respond to it within 5 business days..

Business

Response:

Will do

Consumer

Response:

At this time, I have not been contacted by American Hope Group, Inc. regarding complaint ID [redacted].

Sincerely,

Review: One day I received phone call from [redacted] from American Hope Group offering me to help me to lower my home loan at this time, for me sounds good and until now I question my self why I answer this kind of call but any way I did it. after he explain to me everything a told him ok, two days later he send to my house [redacted] who did all the papers and told me the modification is going to take no more than a year I was scared because that going to affect my credit report ( which was 740 at that time) but I made big mistake I sign, I paid and I gave all the information what they need.

But the worst thing was he told me I have to stop to paid the mortgage, if not, they not going to approve the modification. At that time the person who was in charge of my case was [redacted], this lady never answer my phone call, if I call her I have to wait 4 or 5 days after I call [redacted] and [redacted] and complaint to them and them she answer my called.

Few months later [redacted] disappear and the person in charge of my case now is [redacted] which one is the same like [redacted] she answer to me 2 or 3 days after I called if I send a fax and I call to confirm she call me 2 days later.

Right Now my house is close to foreclosure and they don't tell me what I have to do even I repeat all of them I don't want lo lose my house so many times. I feel frustrated and looking, calling all the agencies for help in order I can keep my house.

Consumer

Response:

At this time, I have not been contacted by American Hope Group, Inc. regarding complaint ID [redacted].

Sincerely,

Review: In December 2012 I contacted American hope group for assistance with my loan modification. AHG stated that they would audit my mortgage contract. They charged me $2850 as a deposit plus and additional $695 per month. The audit was to be completed within 5 weeks and would contact my bank with the results. At that point, I would qualify for a loan modification. AHG asked me not to have any communication with my bank as it would interview with the process.

In May **, 2013, I spoke with a representative from the bank and informed me that they received my application requesting a loan modification on May **, 2013. Please note: AHG did not contact my bank since December 2012 – May 2013 while they were charging me $695 per month.

In mid-June, the bank sent me a letter with an offer to modify. I sent it to AHG, they suggested that I speak with a AHG attorney. AHG said they would make an appointment and never did. After 2 weeks I went in person and was not able to speak with the attorney sine I didn’t have an apt. At that point I terminated the services and asked for my money back and stopped paying the $695 p/m. AHG told me that the attorney would be the only one who can make the decision to give me my money back. I gave AHG a total of $7020 ($2850 + ($695*6 months) in order to modify my mortgage.

As of today, August **, 2013, I still have not heard from AGH to get an appointment with the attorney.Desired Settlement: American Hope Group is responsible to refund my funds of $7020 plus all the confidential paperwork I provided to them. Since they did not work on my modification as they said they would. They held on to the information for 6 months while I was paying them.

Business

Response:

Greetings:

In connection with the above referenced matter, please be advised that upon thorough review of our files and records dated back to 12/**/2012 and up through 07/**/2012 present and found that we have records of the spending at

least 56 hours on this case amongst all the staff of The [redacted] Law Firm including the back office collaboration.

Should [redacted] would have been charged on an hourly fee base at a rate of $350.00 an hour, she would have been billed a total of $26,600.00; [redacted] was not charge for this service

However, taking into consideration that [redacted] was becoming a hostile and an aggressive client, threatening and endangering the safety of our firm and the office staff

(Which is a policy we WILL NOT tolerate from anyone) at The [redacted] Law Firm, we opted for the protection of our environment and reimbursed [redacted] the total amount that was paid in the amount of $7261.90. In turn we requested that she sign a release form, whereby we will no longer represent her in any matter at the courts or lending institutions that were involved in this case, which she agreed to

Therefore, taking into consideration that our staff is the greatest asset that we have at The [redacted] Law Firm, we have always endeavor on safety and healthy work environment.

We honestly appreciate every single person that works for this Firm and thank them for their dedication, hard work and all of the great values contributed while performing their duties, not to mention the unconditional service they have provided to all our clients throughout the years, for which we are thankful for. We will not risk that under any circumstances. Our rate of satisfaction fluctuates between 97% and 98%, [redacted] is part of the 2%-3% that we prefer not to represent.

With no further due obligation, enclosed please find a copy of the release form signed by [redacted], along with a copy of the check that was given to her on October **, 2013.

Thanking you in advance, I remain.

Yours truly