American Impressions

as I stated and attached a email from the customer ( in the last comments )he admitted to ordering the wrong heat pump in the first place which cost me labor hours on the job which I had every right to bill extra forhe didn't pay me for the extra labor for the project which is why perfectemp hasn't responded to his issue

Hello I am responding to you directly because the email that was sent to me I couldn’t type in anythingPerfectemp installed a heat pump that was purchased by the owner at this locationOnce the owner received the equipment that he ordered we went out to the site to install it after he had someone take down the ceilingWhen we arrived at the site we discovered that he ordered the wrong unit and there was no way that it would fit because of obstacles above the ceilingWe tried to figure a way that we could make this unit work because he couldn’t return it but there was no way that it would fit without major modifications to construction and pipes in the waySo we wasted a good part of the day ( two men )getting nowhereThe owner ordered the right unit that would fit and when it arrived we came back out and installed itperfectemp sent a bill for the original proposal with a change order on it for the extra hours on it from the first day we were there to deal with the wrong unit situationwe were only paid for the original proposal and the owner refused to pay the balanceAt this point if the owner agrees to pay the balance of what he owes I will follow up on what may be wrong with the unit I must also say that if there is an issue with the unit he will be billed for this too because he purchased the unit and perfectemp is not responsible for warranty of the unit ..please advise Best regards Jeff S [redacted] Vice President Perfectemp, Inc [redacted] Ph###-###-#### Fax ###-###-#### [redacted]

Complaint: [redacted] I am rejecting this response because:Date Sent: 11/20/12:04:PM Complaint: [redacted] I am rejecting this response because: I only signed one proposal which had the 'chicken scratch' and clearly identified the installation was for the heat pump, which was later determined to be too big Regardless, the complaint isn't that Perfectemp wouldn't install the heat pump as they had agreed We purchased another heat pump, which they installed Now they are refusing to deliver on the year service warrantee as documented in the proposalSincerely, [redacted] Sincerely, [redacted]

HelloPlease see attachment So I’ve reviewed Richards response and I pulled the fileAnd it’s funny that I don’t have that chicken scratch attachment to my original proposal anywhereWhen the customer decides to order their own equipment they are taking on the issues and liabilities that may arise with it , including if it’s the wrong unit and warranty issuesPlus as you can see from the attached email he admits to his screw up and says he will order the right oneSo please , enough of this , I am very busy and don’t have time for his nonsense if he had paid for the extra hours that we had to invest in this project in the first place we wouldn’t be wasting any body’s time right nowWe would have followed up on this issue ! Jeff S*** Vice President Perfectemp, Inc*** *** *** *** *** *
*** ** *** Ph###-###-#### Fax ###-###-#### ***

Hello I am responding to you directly because the email that was sent to me I couldn’t type in anything. Perfectemp installed a heat pump that was purchased by the owner at this location. Once the owner received the equipment that he ordered we went out to the site to install it after he had someone...

take down the ceiling. When we arrived at the site we discovered that he ordered the wrong unit and there was no way that it would fit because of obstacles above the ceiling. We tried to figure a way that we could make this unit work because he couldn’t return it but there was no way that it would fit without major modifications to construction and pipes in the way. So we wasted a good part of the day ( two men )getting nowhere. The owner ordered the right unit that would fit and when it arrived we came back out and installed it. perfectemp sent a bill for the original proposal with a change order on it for the extra hours on it from the first day we were there to deal with the wrong unit situation. we were only paid for the original proposal and the owner refused to pay the balance. At this point if the owner agrees to pay the balance of what he owes I will follow up on what may be wrong with the unit . I must also say that if there is an issue with the unit he will be billed for this too because he purchased the unit and perfectemp is not responsible for warranty of the unit……..please advise   Best regards   Jeff S[redacted] Vice President Perfectemp, Inc. [redacted] Ph. ###-###-#### Fax ###-###-#### [redacted]

as I stated and attached a email from the customer ( in the last comments )he admitted to ordering the wrong heat pump in the first place which cost me labor hours on the job which I had every right to bill extra for. he didn't pay me for the extra labor for the project which is why perfectemp hasn't responded to his issue

Complaint: [redacted]
I am rejecting this response because:Date Sent: 11/20/2015 12:04:31 PM Complaint: [redacted] I am rejecting this response because:  I only signed one proposal which had the 'chicken scratch' and clearly identified the installation was for the heat pump, which was later determined to be too big.  Regardless, the complaint isn't that Perfectemp wouldn't install the heat pump as they had agreed.  We purchased another heat pump, which they installed.  Now they are refusing to deliver on the 1 year service warrantee as documented in the proposal. Sincerely, [redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I signed the fixed price proposal for installation of the heat pump and included detailed specification of the heat pump.  Please see attached.  Even prior to that I communicated with Mr. S[redacted], and he had information regarding the heat pump dimensions in advance of providing his proposal.  I assumed he had reviewed the job and properly planned the installation.  As he indicated, when the heat pump arrived, they then decided it would not fit.  We could not return the heat pump and had to order a 2nd.  After the fact, I ask a third party who confirmed the first heat pump could have fit in the available space but would have required re-ducting.In spite have paying for 2 heat pumps, we paid for the fixed price installation as specified by the executed proposal.  Per the proposal, there is a one year warrantee on labor.  Mr. S[redacted] has refused to review the situation, and we have engaged a third party to determine whether the defect is with installation or the unit.
Sincerely,
[redacted]